Increasingly, digital spaces are proving detrimental to youth mental health. By co-designing with youth, Kooth and IDEO set out to flip the script, creating a positive digital space for young people to safely explore their mental wellbeing. 

When Kooth, IDEO, and Blackbird, IDEO’s longtime development partner, first started working on the project, the window of opportunity was narrow, and the stakes were high. The group was up against a nine-week deadline to create a working proof of concept app. Also on the line: a $188 million contract with the Department of Health Care Services (DHCS)—one that would open an entirely new line of business for Kooth. 

The app needed to do more than demonstrate functionality—it needed to prove its value. To ensure that they were creating an asset that truly fit the needs of young people, the team turned to an initial cohort of 13-25 year-old co-designers who explored early features, created video diaries, and shared their questions about and experiences with mental health. These young people often gravitated toward self-service tools that helped them take action based on their feelings. With their feedback, the team created new expressions of clinically-validated behavioral health tools like journaling, breathwork and white noise—and built novel tools, such as Starboard, an expressive drawing tool and a nod to art therapy. 

The team took inspiration from content the co-designers liked to consume, such as story-driven video games that enable freedom of exploration, deepened by a unifying mythology. That led them to a constellation theme, which made the experience more intriguing and playful. The co-designers also recommended a dark color palette, because they preferred exploring the app at night. 

With these insights, the team refined the proof of concept, and then conducted a one-week pilot with another 50 young people across California. Their positive feedback gave the State the confidence to invest in a $188 million, four-year contract for Kooth to bring the app to a platform at scale. 

Over the next year, the team engaged another 150 young people to help design, shape, and test the app. At the same time, Kooth and IDEO created a clinical oversight group, which included a pediatrician, therapists, and other clinical specialists. This group anchored the platform in the practices of Acceptance and Commitment Therapy (ACT), cultivating psychological flexibility—the mindful acceptance of positive and negative emotions. Young people are invited to complete short reflections and surveys throughout their journey with the app, which includes rigorous, science-backed measurements to assess the therapeutic benefits.

Behind the scenes, the team developed a clinical-facing service and digital platform that empowers Kooth’s peer specialists, social workers, community curators, and clinicians to support the youth experience, all while protecting privacy and confidentiality. They also navigated a complex landscape of state requirements and government legislation, ensuring that the platform could cover topics like substance abuse and gender identity, and that users could access coaching within 24 hours, and choose from a diverse set of experts. 

The last step was to select a name that worked across multiple languages, trademarks, and competitor branding, and didn’t come off as a mental health service, something the youth co-designers believed was critical. IDEO and Kooth landed on Soluna, a name that alludes to the app’s presence in both the bright (“sol” for sun) and the dark times (“luna” for moon). 

Now, Soluna is available for free to all youth in California, and the state has set ambitious targets for reaching all young people at scale. Soluna is a living platform that will continue to receive product and design updates for years to come, all deeply rooted in youth co-design.

The US Surgeon General named mental health “the defining public health crisis of our time,” and cited social media, online bullying, and the isolation exacerbated by the COVID-19 pandemic as major drivers that have significant negative outcomes for youth.
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In California alone, more than 284,000 youth cope with major depression. 66% of kids with depression do not receive treatment. Between 2019-2020, the suicide rate for kids ages 10-18 increased by 20%.
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In 2022, California Governor Gavin Newsom’s Master Plan for Kids’ Mental Health set aside $4.6 billion to increase access to mental health and substance abuse support, the largest commitment to youth mental health ever made by a state.

94%

of proof-of-concept app users would recommend the Soluna app to a friend, and believe that engaging with the app would be a positive addition to their daily/weekly routine

6 million

young people in California had access to Soluna at launch in January 2024

Creating a better cervical cancer screening experience is an important mission, but also a challenging one. Not only would Teal have to address the regulations that face healthcare device companies, it would also need to build a comprehensive telehealth platform and a physical product—a wand that could easily collect an adequate cell sample, even in the hands of an untrained person. 

The first challenge was to create the wand. The device would need to do a lot: It’s impossible for a person to see their own cervix, so the user would have to be able to find the cervix blind, collect the sample themselves, and remove the wand from their bodies without contaminating it on other parts of their anatomy. Because this is something users are likely to do in their bathrooms, where there is no space to lie down, they would need to be able to use the device while standing—and with one hand. From the beginning, the IDEO team set out to design functional, testable prototypes to make sure the idea was viable, and incorporate diverse voices into the research process, including trans, minority, and disabled women. 

Because the product is meant for people who aren’t medical professionals, the team worked to design something as simple, intuitive, and unintimidating as possible. They used a 3-D printer to create multiples of every prototype, autoclaves to make sure that the designs they were creating were sterile, and leaned into shapes women are already used to, like the cylindrical shape of a tampon. The wand they created has that same basic form, but with a soft sponge that the user can deploy with the turn of a dial to collect the sample, then close to protect it from contamination on the way out of the body.

With working prototypes in hand, Teal set out to test their efficacy. In an initial study with 220 participants varying in age, race, socioeconomic status, and geography, Teal found that not only were participants able to successfully self-collect samples, they also preferred them over the speculum, the device doctors typically use during a screening. Some 92 percent said if they knew the results were equal they would prefer self-collection, while 87 percent reported they would stay current with screening if Teal Wand was an option. Self-collection took the vast majority under two minutes to complete, and 97% of study participants reported it was very easy or easy to use. The Teal Wand recently received a patent for its unique design.

The IDEO team also worked on the packaging and unboxing experience, which plays an important role in supporting the user through the self-screening process. The team built in thoughtful design cues to give users reassurance that they are using the wand correctly, and to provide the same level of confidence they would have in the results of an in-clinic screening. 

In January 2023, Teal raised an $8.8 million seed round from Serena Ventures, Emerson Collective, and Metrodora, and later that year, launched a nationwide clinical trial with leading health organizations including Johns Hopkins University, Yale University, the University of Colorado, Washington University, and others. In 2025, The Teal Wand became the first FDA-authorized device for at-home cervical cancer screening, with virtual medical provider support. Today, it's available in all 50 states. It’s an enormous step toward its North Star: catching cervical cancer earlier and saving lives.

Cervical cancer is nearly 100% preventable when it’s caught early, yet one in four women in the US are not up to date on their screenings.
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More than 12,000 people in the US are being diagnosed with cervical cancer every year, and more than 4,000 people die of the disease, which disproportionately impacts Black, Asian, and Hispanic women.
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More than half of cervical cancer cases are found in women that are not up-to-date on their screenings.

97%

of clinical study participants said the Teal Wand was very easy or easy to use.

87%

of participants said they would be more likely to stay current with screening guidelines if Teal Wand was an option.

94%

of participants said they would choose to collect their own sample from home rather than the current standard of care where a clinician collects it in-office.

2025

The Teal Wand becomes the first FDA authorized device for at-home cervical cancer screening, with virtual medical provider support.

Cities United already had a strong foundation with its stated mission, vision, and values. IDEO brought those to life with a new visual and verbal brand identity system that celebrates Cities United’s inclusive approach to building relationships and reimagining public safety.

To help Cities United with its verbal identity, the IDEO team defined the organization's voice, tone, and key messages, making it easier to tell its story more consistently and clearly, a crucial step toward engaging stakeholders.

To define the new visual identity, the team created a new logo, a letter C composed of interwoven shapes that represent the three tenets of their vision—“safe, happy, and hopeful;” a new design language that references city grids; and a typographic system anchored by the typeface VTC DuBois, inspired by W.E.B. DuBois’s own custom lettering and designed by the Black-owned Vocal Type Co. The team also designed a color palette that embodies the textures of city life with hues reminiscent of asphalt, sunrise, and brick. 

To amplify the refreshed branding, the team designed a new responsive website, citiesunited.org. The intuitive site shares the organization’s mission, resources, ongoing projects, and partner network, inviting stakeholders to join in their transformative work. IDEO also created a video to humanize Cities United’s mission and showcase its nationwide impact. It underscores the unity, resilience, and hope embodied by the organization through a chorus of voices.

This comprehensive rebranding widens Cities United’s reach and impact, helping the organization share its goal of creating safe, healthy, hopeful communities for young Black men, boys, and their families, and reintroduces the organization to a national audience. 

The Cities United work was supported by IDEO’s Racial Justice Impact Fund, part of a commitment IDEO made in 2020 to ​​address systemic racism and advance equity within our own organization, our client work, and beyond.

Cities United is committed to reducing the epidemic of homicides and shootings among young Black men and boys ages 14-to-24 by 50%.

Between 2009 and 2019, the number of Black children who “did not go to school at least one day in the past month because they felt unsafe at school or on their way to or from school” increased by 84%, according to Cities United.

Homicide is the leading cause of death for Black men and boys from birth to age 44, according to the Centers for Disease Control and Prevention.

2023 SF Design Week Award

In recognition of IDEO’s brand work with Citizens United

Sleep is a critical resource for shift workers—and their employers, too. Together, IDEO and Somni worked directly with people with acute and chronic sleep challenges to create concepts that could support their sleep goals, and provide employers with the means to improve employee health.

When IDEO and Somni first partnered, the startup was an early-stage company, so the team started small, with focused sprints and workshops to redesign the core aspects of the company and product offerings. The team interviewed shift workers about their sleep patterns, which can vary quite a bit. Even when people keep to a specific schedule on work days, they often have to change their patterns on days off to spend time with family and friends, leading to a very disruptive sleep cycle. Research revealed that many third shift workers were dealing with sleep and health issues, but also a pervasive “machismo” culture,  pressure to “tough it out,” and a reliance on energy drinks to deal with lack of sleep. 

To address those issues, the team designed a digital experience for sleep cohorts, support groups where members could share their experiences and sleep strategies, and work with a coach and sponsor who already had been through the program. The platform analyzed workers’ data, and provided AI-enabled recommendations for improving their sleep. The big takeaway? Data by itself wasn’t necessarily helpful, and could be confusing for folks who were less digitally-fluent. Providing context, like a calendar that displayed sleep experiments at a glance, was crucial. 

The IDEO team also created a new user experience for a genetic testing program that could uncover factors associated with sleep issues. Somni aims to use a saliva-based genetic test to monitor for DNA damage caused by circadian disruption, then leverage its sleep improvement program to prevent further damage. Because biomarker testing is a differentiating offer for Somni, it was extremely important that the team get it right, both to make sure that users could understand its utility, and for Somni to provide real value. The design challenge was unique—and not just because of data privacy concerns. Presenting data about DNA damage in a non-human-centered way could increase the anxiety workers had around their sleep.

At the end of the project, Somni leveraged the insights the IDEO team surfaced to improve products like its sleep coaching service, and to refine its biomarker testing offering. Based on this work, Somni has also created a pilot with a Fortune 100 company, which is currently in progress, as it works to mitigate the ill effects of disrupted sleep for employees and the companies they work for.

In the short-term, circadian rhythm disruption leads to an array of jet-lag-like symptoms, and in the long-run, it may contribute to weight gain, obesity, metabolic syndrome, type 2 diabetes, and cardiovascular disease.

It also impairs people’s ability to work, affecting productivity, creativity, and the overall work environment. Productivity loss can lead to employer baseline healthcare costs that are 26% higher, and over time, insomnia can result in an average cost of $4,267 more per employee per year.

In June 2019, the International Agency for Research on Cancer classified shift work as a probable carcinogen.

75%

user retention in Somni's sleep program

$2,450

savings per year per employee for users who complete the program

33%

improvement in sleep quality, and 41 more minutes per night

He made a plea: “I need your help. If you have looked at computers, they look like garbage. All the great product designers are off designing automobiles or buildings … People are going to spend more time interacting with these machines than they do interacting with automobiles today.”

Jobs foresaw a future where those machines—computers—would be central to our lives. But he also knew that if mass adoption was to happen, they’d need to make them more beautiful, intuitive, and delightful. In other words, more desirable. 

So what does that have to do with the climate crisis? 

Climate solutions already exist. Whether based in nature or in state-of-the-art technologies, we have the means to halve emissions in the next decade. But if we are to avoid the most dire consequences of climate change, these solutions must be adopted much faster, in more places, by many more governments, businesses, and people.

The climate crisis is a technology challenge, an investment challenge, and a regulatory challenge. But it is also a crisis of adoption, where we need to accelerate the uptake of climate strategies, solutions, and jobs. Fast.

The climate crisis is also a crisis of adoption.

Just as happened with computers in the 1980s, public interest in sustainable solutions is growing, but has not yet reached mass appeal. It makes sense: When was the last time you saw a house that looked better with the addition of solar panels? Or a community excited to install wind power in their backyard?

Desirability can help. What if regenerative agriculture could be a simpler business for farmers and a more affordable option for people? What if alternative meats tasted demonstrably better than a burger made of beef? What if repairing something you already have could be as much of a thrill as buying something new?

Since our early days, IDEO has centered people’s needs and desires—often hidden or latent—in how we think about design. Over time, that work has extended into helping the world’s leading companies make sustainability desirable, from designing electric cars with Ford, or removing waste from H&M’s supply chain, to helping Conservation International design strategies that protect natural resources.

We see three ways design can make the greatest impact toward accelerating and scaling effective climate action. Each supports our central thesis: The climate crisis is a human crisis. If we want businesses and people to make a climate-positive choice, make sure it’s a desirable choice.

1. Create compelling future visions, especially for leaders.

‍Nobody is willing to embrace the pain of change unless they see potential for a better future on the other side—including both new opportunities and ways to avoid loss. We see leaders experience a symphony of emotions over the course of climate-centered work, from denial to acceptance to purpose. That angst is the hallmark of a shifting mental model—from seeing sustainability as a business constraint to seeing it as an opportunity for growth. Futuring—the craft of creating informed and plausible visions of the future—is a key design tool to help that process along. When leaders explore potential futures, they realize they can’t opt out of the climate crisis, and start to see the extraordinary potential of the moment they’re in.

2. Design iconic products, services, and experiences, specifically for the Climate Era.

The competitive advantage of the future will be enjoyed by companies that thrive within planetary boundaries. The pressure is coming from constraints on resources, more stringent regulation, and shifts in public sentiment. But that’s an opportunity too: to make iconic things that could only be designed in, and for, the Climate Era.

One example: The Ford F-150 is currently America’s best-selling truck. IDEO helped Ford design its latest edition: the electric F-150 Lightning, which has been described as the best version of the truck. Here’s why: The Lightning has more power and torque than any of its predecessors and more electric sockets than the average apartment. When there’s an emergency, like the catastrophic storm that hit Texas a couple years ago, the F-150 saves the day by acting as an emergency power backup. There is also the “frunk” (a storage compartment where the internal combustion engine once was) that doubles as a cooler, and a tailgate that can be converted into a workbench for power tools, laptops, and more. Is it sustainable? For the truck owner, that’s not the point. The point is that it’s a better truck.

None of the F-150 Lightning features can be copied by a truck with an internal combustion engine. They are all creative affordances of the core technology behind the F-150 Lightning—electrification. 

In other words, in the Climate Era the goal should not be to create a sustainable version of a given product. It should be to create a far better version of a product in ways made possible because it’s sustainable. 

Ford’s F-150 Lightning is an example of an iconic Climate Era product, and it’s showing the way for the entire industry. The world needs many more.

3. Merge product innovation and sustainability into one team.

The vast majority of  sustainability-related challenges begin at the design stage, yet most of today’s efforts are focused on compliance—reducing the negative impacts of things that are already in the market. 

Transforming a business to operate within our planetary boundaries is an innovation challenge, not a reporting, marketing, or PR one. So nature-positive thinking needs to show up from the start, with innovators, designers, and technologists who are versed in sustainable strategies. Leading organizations are now hiring combined Heads of Innovation and Sustainability. 

As the decade progresses, we foresee corporations transitioning from an umbrella, organizational level of accountability—“getting to Net Zero”—to requirements and norms that operate at the level of individual products. Allbirds’ net zero shoe, Apple’s net zero watch, and the regenerative packaging solutions created by Notpla serve as early examples. The teams behind those products will inspire others and be the engines of change for our economy—and they’ll attract funding, talent, and customers faster than anyone else.

One large grain of salt: Designing for desirability is one of the reasons why we’re in this mess. 

Design has fuelled mass consumption of disposable goods. Can the force that helped create the problem be redirected to help solve it? We believe it can and it must.

Government policy and private and public investment create the conditions that push the adoption of climate solutions, but it’s desire that creates the pull. That’s why making climate solutions desirable is a critical piece of the climate action puzzle. Push and pull. We need both.  

Back in 1984, Jobs closed his speech to designers with this: 

"We at Apple feel that … we are at the right place at the right time to put something back. [M]ost of us didn’t make the clothes we’re wearing, and we didn’t cook or grow the food we eat … We are constantly taking.

The ability to put something back into the pool of human experience is extremely neat. I think that everyone knows that in the next ten years we have the chance to really do that. And we will look back and say ‘God, we were a part of that!’”

Especially in industrialized regions, like Europe and North America, we built our lives and economies around taking whatever we wanted from the planet.

It’s long past time to stop taking. We have to put something back. And that means redesigning much of our world to meet the demands of the Climate Era, and to do it within our lifetimes.

Change at such a scale can only happen fast if it’s what people want.

In other words, it’s time to make better things … because it’s a way we can make things better.

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In Dubai for #COP28? Please join one or more of the IDEO Climate Lab sessions, where we’ll explore these questions in greater depth.

‍If you want to know more about IDEO’s climate-centered work, please get in touch: climate@ideo.com.

We stole this headline from Steve Jobs. In 1984, five months after Apple introduced the first Macintosh, Jobs spoke at the International Design Conference in Aspen.

Founding Stanford’s Hasso Plattner Institute of Design, known to most as the d.school, was a big part of that. The goal of the d.school has always been to bring diverse disciplines together to solve problems, and to help people gain creative confidence.

But we’ve never wanted our methods and capabilities to be siloed within our walls. That’s why I’m so proud to share the collection of design guide books the d.school has published, written by colleagues and friends with whom I’ve had the opportunity to work and teach. To give you a sense of what you can find in them, I’ve asked the editors at IDEO to spotlight some of the things they particularly liked, so that we could have the pleasure of sharing them with the broader community. I am giving them as holiday gifts this year and our friends at Porchlight Books are offering a special discount  if you want to do the same. Enjoy!

—David Kelley

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The Secret Language of Maps by Carissa Carter

Whatever you think this book might look like, get ready for a surprise. Instead of a dry how-to, Carissa Carter, the academic director at the d.school, opens her book with the first chapter of a murder mystery, using a set of clues to illustrate a lesson on the wide range of forms that maps can take. Cartographic formats, data exploration, and methods are woven in between the chapters, drawing on the clues and themes to not only help you solve the mystery, but also expand your definition and understanding of what maps can be, and how you can craft your own. More than a clever manual that is useful for anyone making maps or graphs, The Secret Language of Maps breaks ground on an entirely new genre of instructional storytelling.

‍

Design for Belonging by Susie Wise and Design Social Change by Lesley-Ann Noel

Together, these two books offer paths to help navigate building a more inclusive world. 

Dr. Susie Wise, the founder and former director of the K12 Lab Network at the d.school, breaks down Design for Belonging into three chunks: the feeling of belonging, the moments during which belonging occurs, and the process of shaping your context so that belonging can emerge. The first chunk has exercises to help designers uncover what it really feels like to belong, while the second invites you to deconstruct belonging in your own life and the systems you dwell in—from the experience of entering a place of work to shopping in a grocery store, to how you share invitations with others. The final third details the design levers you can pull to engender inclusivity, from the spaces you meet in to the rituals and groupings you create—even what you choose to wear. “When people feel like they belong, they are able to be their best and do their best,” she writes.

‍

In Design Social Change, author Lesley-Ann Noel offers a roadmap for transforming social norms, structures, and behaviors. The book includes a process guide that lays out all the steps of social change, from building a team to generating ideas and refining prototypes, but also opportunities to look inward, raise critical awareness, and understand the different types of oppression in the world around you. The “Checklist for Equity in the Design Process” is a particularly useful tool for designers to check their assumptions, ensure that they’ve considered all the stakeholders, and think through the consequences of their designs, while “Strategies for Thriving in the Face of Hostility” offers helpful methods for anyone trying to dismantle systems of oppression.

‍

You Need a Manifesto by Charlotte Burgess-Auburn 

Why do you need a manifesto, you ask? “In this age, where it seems like everyone is being recruited by everyone else every moment of the day, you need a way to recruit yourself to your own cause, a method for collecting and considering your own power to create and to make positive change in a world that sorely needs it,” writes Charlotte Burgess-Auburn, director of community at the Stanford d.school. What follows is a guide to composing your own manifesto, with recommendations for sources of inspiration and wisdom, thoughts on 21st Century design ethics, and even how to spread the word. Figure out what to say yes and no to, and what you want to go after by following this helpful guide.

‍

Make Possibilities Happen by Grace Hawthorne

The first page of this book declares it an “operator’s manual for you and your wits!” That includes a long list of activities to help you activate your ideas and creativity, including Duchamp-inspired exercises and visualizations, a guide to focusing on the things in your project you can actually control, and help crafting a pitch of your idea. Both a kick in the pants and a hand to hold, this book is great for folks looking to get their creativity into the world. 

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‍The full collection also includes: Drawing on Courage by Ashish Goel; Navigating Ambiguity by Andrea Small and Kelly Schmutte; This Is a Prototype by Scott Witthoft; Creative Hustle by Olatunde Sobomehin and sam seidel; and Experiments in Reflection by Leticia Britos Cavagnaro.

At some point in my career, I shifted from being the guy designing the thing, to the guy building the stage for others to do the work.

To make gifting a little easier, we’ve pulled together a list of IDEOers’ favorite things, from the best pens for drawing to our favorite pottery, and even a superior garbage can. We asked our Play Lab to weigh in on their favorite toys, too. So make your list, check it twice, and take a stroll through our 2023 Gift Guide.

FOR THE CRAFT

Pentel Sign Pens, $8 for a box of 12‍

Offering amazing ink flow with tips smaller than Sharpies, these pens are one of our designers’ favorite drawing tools. 

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Culture Hustle: Black 4.0, $49.99‍

According to the company, it’s the blackest black paint “in the known universe.” 

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Stanford d.school Book Collection, $128

We’re big fans of this collection of 10 design guide books, which is “designed to help you adapt to change, see things in new ways, work well with others, and peer into our collective future.” Give the whole set, or break them up—You Need a Manifesto is helpful for anyone navigating change, or running their own practice, while Design Social Change is a great guide to meeting the current moment.

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Envisioning Emotional Epistemological Information by David Byrne, $98

EEEI not only shows that PowerPoint can be art, it contains one of our designers’ favorite definition of knowledge management

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Manufactum Notebooks, $18

These are small enough to fit in a pocket, but with enough pages to last you for months. 

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FOR THE KIDS ON YOUR LIST

Magformers, $54

The fun, fidgety way these building blocks snap together makes them perfect for kids of all ages to build all sorts of things with—and of course, smash apart! Magna-Tiles may be more popular, but we prefer Magformers with their rounded edges.

‍

Books from Ashay by the Bay

This black-owned bookstore specializes in African-American and multicultural kids books, from baby board books all the way up to novels written for teens. It’s based in Vallejo, California, but ships across the country and to Canada. 

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Bitzee, $25

This interactive Tamagotchi—like toy with a techie twist includes 15 cute little pets for kids to discover, nurture, evolve, and play with.

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COOKEEZ MAKERY Cinnamon Treatz Oven, $51

Mix the ingredients into dough, mold it into a pet, pretend to bake it in the oven, and surprise! Out pops a plush pet. The trick here is finding it—it’s incredibly popular, and comes highly recommended by the Toy Lab.  

Twister Air, $15

The one toy on our list that we helped make, Twister Air is an active, digital take on the classic game. Challenge your friends to move their hands and feet to the beat—or play solo! For an app-based game, it’s a great way to get moving. 

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FOR SOMETHING MORE PERSONAL

Block Shop Textiles, $145-$195

The Southern California textile, art, and design studio run by two sisters has such big fans at IDEO, we actually interviewed them to learn more about their craft. Gift ideas range from a bandana printing kit to beautifully patterned bathrobes.

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Monastery Skincare, $48-$293

This brand is a big favorite in IDEO’s skincare lovers’ Slack channel. Fans love it for its beautiful, luxurious texture and scent. 

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Anecdote Candles, $26-34

An IDEO alum is behind these scented candles that also “spark a conversation.”

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Casio Men's Casual Classic Digital Bracelet Watch, $22

Missing the features of a smart watch, sure, but this Casio is a classic favorite that won’t have your emails popping up on your wrist.

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Concha Coin Purse, $7

A sweet gift with a sweeter price point, this coin purse would make a great stocking stuffer. But if you’re looking for something bigger, Chicago’s Mestiza focuses on Latinx artisanal products, and ships around the country. 

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FOR THE KITCHEN

Sichuan Chili Crisp, $17

At this point, Fly By Jing’s perfectly savory, spicy, crispy condiment needs no introduction from us, so consider this a gentle reminder that delicious gifts make the best gifts. 

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Yes, Chef Gift Box, $46

Thrill fans of The Bear with four of Oaktown Spice Shop’s favorites, vadouvan, urfa biber, umami sea salt, and kampot peppercorns. Bay Areans can visit the store in Oakland or Albany, but it ships across the country, too. 

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Kinto’s Travel Tumbler, $34

One IDEOer is a big fan of Kinto’s minimalist and refined design aesthetic, and the tumbler in particular, which has held up over the years with just a few dings and dents. “ As a product designer, you really can’t argue with any detail on those products,” he says. 

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Mill, $33-$45 per month

Composting. Great for the planet, not always great for the smell in our kitchens. Mill is something different, a bin that dehydrates and shrinks your food scraps, and a service that picks them up. One of our designers calls it “life-changing.”

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FOR THE HOME

Herringbone Outdoor Scraper Door Mat, $31

This doormat is a serious defender of the cleanliness of your floors, and won’t cause a wood deck to discolor or rot.

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Rubbermaid Defenders Step-On Trash Can, $217

If it’s good enough for infectious waste, hopefully it can handle whatever is going on at your house. One IDEOer recommends these garbage cans for their clean, classic lines, robust construction that can handle kids and dogs, and their ability to contain smells. 

Daxue Folding Garden Lounge Chairs, $265 for two

Folding chairs aren’t known for their looks, but these wooden numbers have an attractive design, don’t hold water, and are easy for kids to climb on. 

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East Fork Pottery, $40-$94

The Asheville, N.C.-based ceramics company makes pottery with clays from the American Southeast, crafting everything from mugs and plates to vessels that hold candles. Check out gifts under $100, like a four-pack of bowls in panna cotta, or a mug in Henri’s red. 

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FOR SOMETHING DIFFERENT

AI Against Humanity, $40‍

Made by a former IDEOer, this dystopian take on Cards Against Humanity puts the future of the world in your hands. It comes complete with 200 cards of technological turmoil and venture capitalist wild cards. “Get ready for a dystopian deck where Silicon Valley fantasy gets a reality-check.” 

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Session Bong, $185

IDEO alum Vinh Pho’s Session Goods has created award-winning glass bongs and other smoking essentials for the well-curated home. 

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Actually Curious Cards, $25

The original version is less a party game than a deck of cards with questions that are designed to spark conversations that help people get to know each other better. Want something more light-hearted? Go for the Happy Hour edition.

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Pluto Pillow, $160

Part travel pillow, part sensory deprivation tank, this product IDEO helped design will get you to your destination as well rested as anyone on a plane can be.

Wondering what to get the design-obsessed in your life this holiday season? We’ve been there.

To answer that question, we teamed up with Healthworx Studio to run an intensive five-week sprint and design a business that would address issues of access in rural health, leaning on AI to supercharge the process.

We kicked off with a lot of questions: Could we produce more rigorous, higher-quality results if we used gen AI tools to augment our team? Would it come up with innovative ideas for how to make healthcare more equitable? Could we get further faster? The answer was yes—with a lot of caveats. (For a deep dive into our approach, principles, and learnings, check out our Designing with AI Report.)

It quickly became clear that while Gen AI tools can’t replace human ingenuity, they certainly fuel it. When it came to generating solutions to a problem this complex, AI had very little to offer in comparison to human teammates. But it did help us innovate much faster and with more depth, bringing us up to speed on initial stakeholder context and synthesizing and incorporating datasets —crucial parts of the process that can take a lot of time. Here’s where we succeeded and failed, and what that taught us about using AI going forward.

Opening the aperture

Did a machine just listen to dozens of podcasts, summarize them, and give us themes in an hour? Yes it did. Thanks to tools like Preplexity.ai, which enables social listening on platforms like Reddit, we were able to quickly synthesize diverse perspectives from varied sources and distill themes that seamlessly integrated into our research process. 

Working with these tools feels like being bitten by a radioactive spider and gaining a suite of superpowers. We can rapidly develop contextual awareness of numerous stakeholders and their pain points in relation to the challenges we aim to address. With our lens widened, the questions we asked became more pointed and the concepts we designed more crisp. “The AI enables efficient pattern matching across massive datasets, unlocking value from information that was previously siloed or inaccessible,” explains Jaime Goff, Product Design Lead at Healthworx Studio. “By leveraging these capabilities, we can incorporate a breadth of knowledge beyond what our team could internalize before. It really expands what we can achieve by connecting us to data in new ways.”

The importance of coming together

But as our use of AI tools increased, there were unexpected sandtraps, too. For one, we noticed a steep decline in the quality of our team interactions. We thought that getting an AI boost would be “like having an extra designer in the room with us.” But the reality was we each retreated into our corners with our own AI assistant, forging ahead with new ideas. When it was time to reconvene, we were on wildly divergent tracks, and re-aligning to move forward as a team was an enormous undertaking. 

Another caveat: While generative AI tools helped us gather new forms of data, it was still critical to hear directly from the people who would be using these solutions. 

Nicole lives on a ranch the size of the City of San Francisco. After her husband broke his leg in a freak accident, she had to make a harrowing journey, traveling two hours to the nearest hospital. Stories like Nicole’s taught us a lot about what it’s actually like to access healthcare in rural areas, and the resilience it requires. It was the people we spoke with who brought nuance to the problem our team was trying to solve, inspiring our most critical insights and building confidence in our concepts. As much as we tried, we could not find an artificial substitute that could come close.

It was the people we spoke with who brought nuance to the problem our team was trying to solve, inspiring our most critical insights and building confidence in our concepts. As much as we tried, we could not find an artificial substitute that could come close.

Smelling the AI B.S.

When reviewing a few AI-generated venture concepts with the Healthworx team, the room fell silent. The concepts were all variations of the same idea, repeated and rehashed. “Generative AI can rapidly spin up concepts that seem good enough at first glance,” Goff says. “But when you scrutinize them, the limitations become obvious.” Even after extensive prompting with our AI co-pilots, we were still back to the same place, with a bunch of repetitive concepts. 

But when the team mined our own insights, we were able to find a truly compelling venture idea.

Late into the night, when the team was riffing, we shifted our approach from working alongside AI to guiding it. We had ChatGPT review and improve on its own ideas, asking it to strengthen the overall concept as it went. The tool acted like jet fuel, helping us add rigor and build out the venture, ultimately producing a successful pitch presentation that included high-fidelity mockups, early working AI prototypes, and an in-depth pitch deck.

Supercharging our process

We’re in the caveman era of generative AI, and there are plenty of unintended consequences to be concerned about. But we’re optimistic about how a human-AI partnership that leverages human creativity and nuanced subject matter expertise alongside AI tools allows us to quickly outsource parts of the process, add rigor, and iterate faster, supercharging design and innovation.

And while the AI hype is founded, its limitations, which became patently clear in the ways it addressed a complex challenge like rural healthcare, made us appreciate how important humans are to this equation. Goff says it best: “This project showed the value of individuals bringing their unique brains and nuance to the table to work alongside AI. Our minds provide the spark that drives real progress.”

For those who crave the details, learn more about our approach, principles, and experiments with our transformative collaboration with Healthworx Studio here or reach out to ai@ideo.com

Visuals created with Midjourney.

Healthcare has a lot of big problems to solve. Could AI help?

I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

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My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.