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Peripheral vision

A consumer electronics giant becomes a climate-era leader.

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Case study
Case Studies
Breakthrough Products
Technology

IDEO’s partnership with Logitech is a case study in bringing together the power of imagination and the rigor of business.

As much as we love to lead with creativity, it’s difficult to develop a business plan off ideas alone. So when Logitech asked the IDEO team to investigate a broad array of possible futures and report back, we brought our findings to life by inventing a board game. Instead of a dry presentation on circular solutions, our designers created a story about a mouse that turned into a webcam.

That imagination mattered. It fueled an exploration into expertise we collected from researching with people already living in futures destined to expand. And our rigor helped us hold more possibilities, and identify intersectionalities. Combined, they redefined what it means for ideas to be viable in business; they focused us on long-term sustainability; and they pushed us past immediate technical feasibility to ask if new ideas would be feasible for entire systems.

Our partnership with Logitech revealed that imaginative dreaming and business rigor aren’t opposing forces, but rather complementary tools in opening up new directions into a future demanding bold decisions.

As of 2019, e-waste was the fastest-growing waste stream globally, and only 20% of the 48.5+ million tonnes is disposed of properly.

‍

Global emissions must be cut in half by 2030 to avert the worst impacts of climate change.

By 2030

Logitech has committed to becoming climate positive and removing more carbon than they create
Logitech is famous for designing and making great things: digital peripherals such as mice and webcams, software, gaming, and more. To look to the future in more expansive ways, Logitech’s leadership reached out to IDEO to surface emergent trends and systems that could shape the company’s path forward. The work resulted in a bold set of strategic choices that will benefit people, the business, and the planet—a triple win.
To shape its strategy and climate commitments, Logitech started with an imaginative leap into the future.
How consumer electronics gets climate positive.
Logitech
Logitech
Peripheral vision, computer mouse, ergonomic design, Logitech, technology innovation, digital products, digital transformation, digital experience, digital product design, UX design, creative leadership, leadership development, systems thinking, systems design, service ecosystem, climate strategy, sustainable design, circular economy, future strategy, strategic futures, designing for the future, understanding user needs, how to design a digital product, how to make business more sustainable, innovation, strategy, product design, transformation, leadership, creativity, sustainability, climate change, future of business

The whole package

A global fashion brand pairs sustainability and growth.

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Case study
Case Studies
Strategic Futures
Creative Capabilities
Climate
Consumer Products & Retail

Fast fashion keeps getting faster. But if the industry is to meet its climate commitments, its use of plastics has to slow down.

H&M chief executive Helena Helmersson set ambitious sustainability goals when she stepped into her role. She wanted to reduce the fashion giant’s impact on the environment and enable meaningful growth. But change is tough for any company, let alone one with eight brands operating across 74 markets. Together IDEO and the H&M Group created new plastic-free packaging, rallying around a more sustainable packaging solution that’s easily customizable.

By applying a design-led approach that went far beyond hiring a sustainability consultant, the H&M Group managed to reduce its use of plastic. But it didn’t stop there. A small team called Design Studio took what it learned and grew into an established strategic capability that pioneers new ways of working in the organization, tackling complex challenges in circularity, inclusion, supply chain, and customer experience. Sustainability isn’t a passing trend for H&M. It’s moving fashion forward.

Packaging accounts for 26% of plastics produced globally every year.

‍

Fashion e-commerce is estimated to grow by 10% annually through 2024, requiring even more packaging.

100M

plastic-free packages shipped in 2022

2,000 tons

of plastic eliminated from H&M operations
The fashion industry exploded over the past two decades. Garment production has doubled since 2000, and plastics use has multiplied along with it. H&M, one of the largest apparel manufacturers in the world, wanted to grow more sustainably. One of its goals: eliminate plastic from its packaging. Together we developed a new paper packaging system that’s cutting thousands of tons of plastic from H&M’s operations, helping the company and its customers meet their sustainability goals.
How tangible designs weave together sustainability and growth.
How tangible designs weave together sustainability and growth.
H&M
H&M
The whole package, H&M, climate innovation, sustainability, consumer products, retail, consumer experience, retail innovation, brand strategy, brand design, brand identity, brand experience, packaging design, product packaging, packaging innovation, growth strategy, business growth, scaling innovation, systems thinking, systems design, service ecosystem, climate strategy, sustainable design, circular economy, retail experience, store of the future, how to build a brand, how to make business more sustainable, innovation, strategy, customer experience

The everywhere chair

In Japan, a mother works to build an inclusive child seat that closes the gap between children with and without disabilities.

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Case study
Case Studies
Strategic Futures
Breakthrough Products
Consumer Products & Retail
Health

For children with physical disabilities and their families, mobility is freedom. But in Japan, there are barriers to that freedom of movement.

In raising a child with cerebral palsy, Yuri Matsumoto found that her son was separated from other kids during everyday activities. In Japan, children’s products are divided into two categories: those for children with disabilities and those for children without. Matsumoto aspired to close this gap with a product that would allow children of all abilities to use the same chair and be included in the same activities. To realize her idea, Matsumoto needed a strategic design company to refine the chair design, create a compelling visual identity, and arrive at a product road map to help set the business up for long-term success.

Designers working on a prototype of the IKOU chair

The result: a breakthrough product and supporting business that provides access for all kids, both for at-home activities like studying and eating, and also for family outings to restaurants, to the park, and to play with friends. Around the world, there are people like Matsumoto who see the need for better products in a very personal way. IDEO’s role is to help them realize their vision for a more inclusive future.

The Japanese health ministry categorizes 9.6 million people as disabled.
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In Japan, children with disabilities are largely excluded from mainstream classrooms. Government subsidized support chairs are designed for posture and stability. Their bulk and rigidity make venturing out with them challenging.
‍

Japanese children have fewer opportunities to learn about what it’s like to live with a disability than in the US.

Launched

officially in April 2022

5

restaurants and cafés in Tokyo are currently piloting the chair
Globally, some 240 million children live with a disability. Yet it’s a cohort that doesn’t always get the design attention it deserves. Yuri Matsumoto, a Japanese mother of a young boy with cerebral palsy, wanted to design a supportive child seat for children with physical challenges, one that would allow them access and ease in everyday activities at school, on the playground, and during family outings. IDEO worked on the development of an innovative chair design, a bold visual identity, and business strategies that propelled Matsumoto to start her own business.
A design process focuses on children with physical disabilities to produce a portable chair that works better for all families.
Focusing on kids with disabilities to make a chair that works for all families.
IKOU
North America
IKOU
The everywhere chair, IKOU, consumer products, retail, consumer experience, retail innovation, healthcare, health innovation, patient experience, brand strategy, brand design, brand identity, brand experience, inclusive design, accessible design, equitable design, healthcare design, digital health, patient-centered care, education innovation, student experience, future of education, civic design, government innovation, citizen experience, design for children, family experience, youth experience, how to build a brand, innovation, strategy, design strategy, prototyping, mobility, education, government

Serving families first

One organization transforms health care, education, finance, retail, and itself to meet the expectations of the people it serves.

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Creative Capabilities
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Consumer Products & Retail
Learning & Work

There can be no growth for business if peoples’ basic needs aren’t met.

Carlos Rodríguez-Pastor, CEO of Intercorp, came to IDEO with an audacious goal: to address the most fundamental needs of his country’s people and grow his business at the same time. He’d been introduced to IDEO while attending business school in the U.S. and explained that he waited until he had a challenge that felt big enough to knock on our door. Together we built a high-quality school system that would cost just $100 per month—affordable for the middle class. That project convinced Rodríguez-Pastor and his colleagues of the power of human-centered design. Our blended teams launched an innovation hub to introduce new ways of working with the conglomerate’s 90,000 employees. And as we collaborated with Intercorp’s businesses in finance, retail, health care, and education, we learned more about how to serve the everyday needs of Peruvian families. Somewhere along the way, the ultimate design project became the organization itself.

And while Rodríguez-Pastor’s company has grown dramatically, he’s not one to rest on laurels. Instead, the company is becoming more ambitious: upskilling the country’s workforce through an online platform, and fulfilling its climate strategy by investing in Peru’s green economy. (The coastal nation is the world’s third most vulnerable to the effects of climate change.) While the pandemic dealt a blow to Peru’s economy, Intercorp remains steadfast in its commitment to supporting businesses that help the middle class thrive.

Peru’s PISA score of educational quality has grown by 10% in the past decade but still ranks in the bottom 10 worldwide.

‍

In 2020, approximately 68% of the total employed population was in some form of informal employment—jobs that offered no protection and in which workers paid no taxes. Although that percentage decreased over the previous decade, Peru has one of the highest levels of informal employment in Latin America.

55,000

students enrolled across 68 locations in Peru, Mexico, and Colombia

2.5x

increase in revenue from $2.9 billion in 2011 to $8.5 billion in revenue in 2021
Helping to uplift a country’s middle class may not seem like an immediate business priority. But for one Latin American CEO, it became clear that if families couldn’t thrive, there would be no future for business. That insight kicked off a decade of partnership with Intercorp, one of Peru’s largest conglomerates. Together, Intercorp and IDEO launched a new school system, a family-focused health care clinic, and digital-first financial services and retail experiences. These efforts required the formation of a new innovation team, adopting a customer-centered mindset across the organization's businesses and a deep digital transformation to better serve families as the pandemic forced remote transactions. Our sights are now set on the future of Latin America: online upskilling for 21st-century jobs, becoming a more diverse and equitable organization and society, and seizing opportunities to lead in an era of climate change. All with one purpose, to make Peru the best place in Latin America to raise a family.
A ten-year commitment to human-centered design reveals the ripple effects of pursuing growth where people need it most.
One organization transforms health care, education, finance, retail, and itself.
Intercorp
North America
Intercorp
Serving families first, Intercorp, consumer products, retail, consumer experience, retail innovation, education innovation, learning experience, future of work, digital transformation, digital experience, digital product design, UX design, business transformation, organizational transformation, culture change, user research, customer research, consumer insights, systems thinking, systems design, service ecosystem, climate strategy, sustainable design, circular economy, healthcare design, digital health, patient-centered care, student experience, future of education, retail experience, store of the future, innovation, strategy, product design, human centered design, research, transformation, sustainability, climate change

Your AI questions, answered

The Emerging Tech Lab responds to some of the biggest queries from our Creative Confidence podcast.

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Article
Articles

Many of our listeners wrote to us sharing their own questions about AI and how it can shape the future, and we wanted to answer them. Jenna Fizel and Savannah Kunovsky, Managing Directors of IDEO’s Emerging Technology Lab, sat down to provide answers.

How can we design for the futures we want to build?

Savannah Kunovsky: The most important thing is to take a step back outside of the hustle of how we are currently creating technology and think about what it is that you really are trying to accomplish. Then, it’s crucial to work alongside people who will be influenced or impacted by it, so that what you’re making is truly beneficial to those people.

Jenna Fizel: The current crop of AI tools are truly about being able to ask the right question in the right way, and you have to be very specific about your intention. I wonder if that new habit that we are all going to have to cultivate might change how we think about the future and how we define our present.

Do you think generative AI will enhance our collaboration, or replace it?

JF: A great question. There's a lot of inherent tension in collaboration, particularly in the way knowledge workers connect today, remotely and across time zones. We're already being pressured to work asynchronously, and that can be really challenging. Sometimes, understanding how to move forward without the input of my colleagues can feel scary or impossible. AI tools do provide the possibility of creative companionship. They offer a way to move forward not just more quickly, but more deeply, if they can take on the perspectives and skill sets of your colleagues. Now, of course, that can also go super wrong. The lack of reliability in a lot of these tools could be catastrophic. But I'm interested in finding ways for these tools to keep us connected even in logistically challenging circumstances.

SK: I hear a lot of people saying, “AI will never replace us,” or “AI is definitely going to replace this thing.” But there's actually just a lot of gray area, including partial automation or augmentation and just an evolution of the work that we are doing. All of that gray area is where I think the majority of our work is going to lie. It’s a much more nuanced conversation.

For the most part, the changes to how we work are not going to happen overnight just because a new tool comes out. Often, the change is actually a lot more gradual. In our practice, it's been incredibly important that we stay on top of new tools and understand how we might use them for our workflows and collaboration.

A digital grid overlay on a famous painting, "Girl with a Pearl Earring," showing compositional elements such as spirals and intersecting lines to highlight the structure and balance of the artwork.

Can you speak about the relationship between AI usage and the perception of human expression as a key source of value creation?

SK: The ultimate question is, what will there be demand for? Will there be demand for quick-hit creative experiences – i.e. fast food creativity? Will there be demand for hand-crafted, human-made creativity? In my opinion, there always has been and always will be a need for both.

We might see that some lower-barrier forms of creativity become more accessible to more people, and advanced use of AI tools become more of a craft, pulling together multiple types of emerging technologies. So far, that’s the way I’ve seen a lot of artists use emerging technologies, by incorporating them as a new creative and provocative element to what they do.

JF: To me, creativity becomes how you can use and push the tools. The very obvious analogy is the adoption of the camera and photography, which set the groundwork for Impressionism and future versions of less or non-representative art.

But there’s also the creativity of the toolmaker. One of the things that really excites me about very large machine learning models is the design and the math behind how they work—a hugely creative endeavor.

So the idea that creativity is no longer valuable because AI can draw a picture or write a sonnet really sells short the concept of what creativity really is. Creativity is what enabled any of the tools that made those things to come into being to begin with. The idea that you would not value that kind of creativity, and therefore potentially miss out on new forms of technology, seems quite short-sighted. That would be like 25 years ago saying, “Our phones are great. We never need to invest in making new cell phones ever again.” And then none of us would have these small computers that we carry around in our pockets every day.

A lighthouse at dusk, emitting a beam of light across the ocean, overlaid with a compositional grid and circular target lines to emphasize symmetry and focus in the image's layout.

What can leaders or teams do now to steer their organization towards the AI tools and integration that make sense to them?

JF: One of the key steps is figuring out, what does actually make sense? And trying to do that in a way that isn't motivated by existing processes and power structures. And that's really challenging, right? Because these technologies are seen by a lot of people as a threat to the way that they currently do things—and potentially the way that they make money. And that is not to be dismissed.

So, the question is less about getting people to adopt new processes and tools than, how do we get people to actually see the potential upsides of new processes and tools? It's important to spend quite a bit of time on that question, involving as much of your organization from as many different levels of seniority and technical or non-technical expertise as you can.

SK: Some of our client work has focused on setting really good foundations for experimentation and adoption of new tools. When ChatGPT came out, we saw a lot of business leaders say that because there are big legal and ethical unknowns with it, nobody inside of the organization should use it until we figure out what it is.

We approached it differently, applying our human-centered design process to our own organization. We went to a bunch of different colleagues and asked them how they wanted these tools to fit into their work and what their ethical questions were. And then we created our guidelines. We actually have a full scorecard to help explain, legally, which tools you can use in which part of the design process, and with which types of data to keep everything secure.

We also created ethical frameworks, broadly educated the company on how to use them, and gave people the option to not use AI if they don’t feel ethically aligned. All of this is important, because whether or not you as a leader are proactively supporting the use of these tools, your employees are most definitely using them. And so it's better for you to support the evolution of your business than for you to say no, and then find out that it's happening anyway.

A cityscape at night with bright, colorful lights blurred into bokeh, overlaid with a grid and spirals to demonstrate the application of design principles such as symmetry and focus.

How do you keep up with emerging technology? What sources do you lean on, and how do you discover new trends?

JF: There are a few creators at the lay person level that I really love and that I think are full of value no matter your level of technical expertise: AI for Humans, which is a quite entertaining podcast, and The Neuron. If you want to look a little further into the research end of things, I really like this YouTube channel called Two Minute Papers. It’s focused more on visuals and simulation. There's also the AI hub, newsletter roundup of academic publications. I think it's also really important to keep an eye more broadly on what's happening in science and technology. One of my favorite accessible sources is Sean Carroll's podcast, Mindscape. He has scientists and researchers that span physics, biology, sociology, and philosophy. He features a real diversity of voices that bring up really interesting ideas that are currently in research and may impact our daily lives in the near future.

SK: The one thing that I would add is the thing I’ll get pushback for saying: I would also pay attention to sources that are not experts. These technologies have such potential to have large scale-impact. Lay people also have good, important, valid opinions about where technology might take us and how we've seen things like this play out in the past. So keep paying attention to the trusted sources, but also look around to discover the ways non-experts are using them.

Trying to figure out how to adopt AI tools to create the future of your organization? Get in touch. We’d love to help.

Late last year, IDEO U’s Creative Confidence podcast took a deep dive into the role of human-centered leadership in the age of AI.

Technology
AI & Emerging Tech
your ai questions answered, technology, digital innovation, ai, emerging technology, artificial intelligence, ai strategy, leadership, creativity, creative confidence, podcasting, storytelling, media

Putting purpose into action

Tips on turning the corner from purpose to strategy.

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Articles

But a purpose statement alone is not enough to guide your brand, organization, or team when you are making day-to-day decisions. You need a strategy to define your future and the path to get there.

Too often, we see organizations work tirelessly to fine-tune a single, perfect purpose statement, only to discover that when they roll it out, their teams don’t understand the choices necessary to fulfill the newly-minted purpose. Or, they jump straight from a lofty purpose into the nuts and bolts of annual planning and resource allocation without aligning on the key tenets that will direct their future.

Strategy is this essential middle step that gives purpose clarity, direction, and intention. If purpose is your grand, evergreen, motivating inspiration, your strategy is what helps you make daily decisions in service of that purpose. In other words, if purpose is your North Star, strategy is the trail up the mountain that gets you closer and closer to reaching it.

Whether you’re adjusting your strategy in response to a new purpose, or aligning a new strategy with your existing purpose, a design-led approach clarifies choices, increases stakeholder buy-in, and reveals opportunities. Here are three tips to help you get started:

Images contributed to by Midjourney

Co-create to surface organizational wisdom 

When you’re engaging stakeholders across the organization to help bring your purpose to life in strategy, it’s critical to adopt a mindset of exploration and empathy. How are teams already living this purpose? What choices are colleagues already making that exemplify this purpose? How might this new purpose align with employees’ own goals and aspirations, and how could it help to fully unlock their collective potential? By engaging in collaborative interviews and co-design early and often, you’re tapping into existing internal wisdom and building connections that aid the adoption of the new strategy.

Recently, we collaborated with the leadership of an education organization to craft an innovation strategy. A new generation of senior leaders were excited about exploring opportunities for growth, while other leaders feared a new strategy would stray from their founder’s purpose. So, we took a three-pronged approach: First, we sat down with individual leaders to hear different perspectives, aspirations, and tensions. Then, we gathered the whole leadership group for a series of structured workshops. Each session started by reading the purpose statement, and using it as a guidepost for brainstorming and evaluating strategic directions. Finally, we enlisted small teams of executives to build, test, and iterate key elements of the strategy. By doing all three, we were able to help build equity that made it possible to implement the new strategy.

Evaluate the choices you made under your old strategy

Before you craft a new strategy, articulate the existing strategy using a framework like Roger Martin’s Playing To Win cascade. Looking at your organization’s past and present, think about when and where your organization has placed bets on a new market, audience, or offer. How have you historically created an advantage with your customers, and against your competitors? Then, with your new purpose in hand, re-examine these choices: What is aligned or misaligned? What is sustainable and what is vulnerable to growing competition?

We used this method when we were working with a specialty products conglomerate, helping them develop a purpose and strategy to embrace the needs of the climate era. This was a big undertaking that took several years of close collaboration across business units and executive leadership. To kick things off, and help everyone understand the status quo, we gave leaders 10 minutes, a blank Playing To Win cascade and a pen, and asked them to write down the major choices the company had made to get them to where they are today. Then we held a group discussion, assessing which parts of their current strategy and portfolio most aligned with their new climate-forward purpose—and which fell short. This exercise quickly exposed what needed to change and revealed new opportunities for the company to embrace its climate commitments, invest in its future growth, and live up to its purpose.

Visualize future possibilities to test your strategic choices 

IDEO COO Jennifer Riel often says, “The best way to face the future is to create it.” Start by trying to tease apart the ramifications of potential choices by creating stories of the future: quasi-fictional scenarios of short-term and long-term success where your organization is truly living its purpose. If you invest your time and effort in different places, what are potential growth trajectories your company might take? What are you seeing in the market or industry that you might need to adapt to overcome? What trends inside (or outside) your organization might continue to grow, and what transformational power might they have on your future?

When we were helping an international pharmaceutical company unify its many divisions under a single, focused purpose, we needed to illustrate the potential outcomes of different choices. So, our team crafted four different stories of the future, each focused on a different strategic bet. What if they decided to double-down on new drug discovery—what might the next five years look like? What if they chose to go all-in on a single area of historic expertise? By looking across the four different potential futures, their senior leadership was able to compare and contrast, discussing what felt most feasible, inspiring, and aligned to their purpose, leading to a single future they were excited to build together.

Purpose and strategy have to work hand-in-hand. One without the other could lead to stagnation or confused paralysis across the organization. Together, they offer inspiration, intention, and a clear path to tangible choices. 

Congratulations! You have a purpose statement—or something kinda-sorta-close, you think.

No items found.
putting purpose into action, strategy, purpose, organizational purpose, organizational culture, leadership

Calling for brave leadership in the climate era

It’s time to design new courageous futures.

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Article
Articles

Most captains today are choosing to rearrange the deck chairs, and draft strongly worded memos about maritime safety. Meanwhile, the iceberg looms.

Let's be clear: Changing course isn't easy. The crew is comfortable with their routines, the shareholders expect their smooth-sailing dividends, and frankly, it's hard to be the captain who ruins dinner. But we know what happens to ships that prioritize temporary comfort over necessary action.

The environmental challenges we face—from biodiversity collapse to climate injustice—aren't distant threats on the horizon anymore. They're here; we are living it. Yet in many boardrooms across the globe, the response remains painfully predictable: another strategy document, another net-zero pledge, another set of targets conveniently set for 2030, 2050, and beyond.

Yes, we have global treaties in place. Yes, we have ESG goals. And yes, humankind has the technological prowess to get us to net zero. But let's face it—what's holding us back isn't a lack of solutions. It's a lack of decisions. Decisions that can only come from bold, brave leaders.

We need leaders daring enough to plot an entirely new course, challenge the fundamental assumptions of modern business, and pioneer ways of creating value that serve both planet and profit. We need leaders who have the courage to turn the ship now, even if they are the first captain to break formation. 

An uncomfortable truth 

Today, most sustainability initiatives fail not because of a lack of technology or resources, but because of leadership paralysis. We're witnessing three critical traps that keep organizations stuck.

The first is the quarterly trap, where even well-intentioned leaders find themselves caught between climate commitments and earnings expectations. Watch any earnings call, and you'll hear the tension: ambitious sustainability goals carefully balanced against short-term financial targets. It's like trying to change course while keeping everyone's champagne glasses from spilling; this balancing act keeps us frozen in place.

Then there's innovation theater, where organizations launch sustainability programs that look transformative, but stop short of making fundamental change. The bottled water industry is a perfect example; it highlights recycled plastic bottles and "eco-friendly" packaging, but doesn't address the fundamental waste of bottling and shipping water globally when most developed nations have clean tap water. It's like tying down those deck chairs while avoiding the bigger conversation.

Finally, there's delegation delusion. Over the past year, I've met dozens of brilliant CSOs with ambitious plans, but sustainability can't be delegated to a department, no matter how capable its leader. Imagine trying to digitally transform a company by creating a "digital department," while everyone else works on paper. Real transformation requires sustainability to be woven into every decision, from the boardroom to the factory floor.

The new leadership imperative

Despite all these traps, change is happening. There are brave leaders out there—few, but growing—who are making incredible impact. At IDEO, we're fortunate to partner, work, and be friends with some of these pioneers, and I've noticed distinct patterns in how they lead. Here's what brave climate leadership looks like:

1. Embracing discomfort

When Allbirds stamped all of its products with their carbon footprint—like a nutrition label for the planet—the company made their environmental impact as visible as their price tag. This radical transparency forced the company to completely rethink its design and manufacturing, leading to the world's first carbon-negative EVA foam in footwear. And Allbirds didn't stop there. The company open-sourced its carbon footprint tools to other companies, making it possible for other companies to share their impact.

2. Reinventing the core business 

Recently, I sat down with a leader from a world-leading consumer technology company who told me, "The future I see looks nothing like our current product line. And I'm ready to build that future, even if it means dismantling what drives our profits today." This willingness to reimagine the company’s foundation extends to how it operates. Smart leaders are putting sustainability targets on equal footing with financial ones in executive compensation—because real change happens when missing a climate goal hurts as much as missing a profit target.

3. Creating better products that happen to be sustainable 

Method's concentrated cleaning products show how sustainability can drive innovation. By removing the water (which consumers have at home, anyway), the company created products that save money through reduced shipping and storage costs, while simultaneously cutting carbon emissions from transportation and using less packaging material. Customers choose their products because they're simply better, and they happen to use less water and plastic. There’s no compromise—only added benefit. 

4. Making bold bets on the future

Let's be honest—it's daunting to reinvent an entire supply chain or revamp your existing infrastructure to become sustainable . But when CVS Health, Target, and Walmart decided to create the "Beyond the Bag" challenge, aimed at eliminating plastic bags, they showed the entire retail industry what's possible. But taking bold bets isn't just about changing your own operations. Over the past years, I've met incredible young female leaders like Dr. Anne Schauer-Gimenez from Mango Materials and Julia Marsh from Sway, who are revolutionizing how we think about materials. Smart leaders aren't waiting for these solutions to be proven at scale—they're actively investing in and scaling them themselves. Because one day soon, the choice won't be whether to change, but whether you still can.

5. Having fun doing It 

Look at Rewiring America's approach to electrification. Instead of another doom-and-gloom climate message or boring, beige-colored Times New Roman ESG reports, they're making home electrification feel electric. Their tools—including an easy-to-use calculator and a personal electrification planner—don't just show carbon savings—they show families how much money they'll save by switching to heat pumps and induction stoves. When I recently connected with their VP of Product Tom Mercer, his energy about electrifying millions of low-income houses was contagious. And it's no accident that the company's head of marketing cofounded Upworthy and served as managing editor of The Onion—this fresh perspective brings wit and humor to what could be a dry technical topic. Sometimes saving the planet is fun.

6. Listen to customers—for real

As a design director at IDEO, I spend countless hours supporting our design teams in research sessions, listening to people talk about their everyday choices. And let me tell you—the narrative that "people don't care about sustainability" is not just wrong, it's dangerous business thinking. The next generation isn't just asking for better options—they're demanding them. They're reading labels, questioning materials, and calling out greenwashing on social media. Deloitte's 2024 research shows 64 percent of Gen Z will pay more for sustainable products, and 25 percent have cut ties with businesses over unsustainable practices. This isn't about a small group of eco-warriors anymore—this is mainstream consumer behavior shifting before our eyes. Miss these signals, and you'll miss the future of your market. Just ask the fashion brands being called out daily on social media, or the consumer goods companies watching their market share shift to sustainable alternatives.

The real work starts now

It's inspiring to hear about startups and innovators blazing new trails. But the real challenge—and opportunity—lies in transforming century-old organizations. We don't need more sustainability strategies. We need leaders from every industry to become the brave new captains of the climate era

The climate crisis offers a stark choice for leaders: Be brave enough to transform your organization now, or watch it become irrelevant in a world that's already changing. At IDEO, we're energized by leaders ready to make this transformation. If you're ready to design solutions that will define the next era of business, we'd love to work with you to bring that vision to life. Let's create meaningful change together.

‍

Imagine you're the captain of a massive ship. You've spotted dangerous waters ahead, but changing course means disrupting your passengers' champagne dinner.

Climate
calling for brave leadership in the climate era, sustainability, climate innovation, leadership

Our toy inventors' top 18 picks for 2024

From princess play to clever puzzles and drinking games, here are some of our favorites.

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Article
Articles

At IDEO's Play Lab, we spend all year making and testing toys, games, and experiences for kids—and grown-ups who used to be kids. Here are some of our best recommendations for everything from storytime play to game night with your pals. Some come from our very own Play Lab, and others from toy and game makers we admire.

Ready to make it official? You can find a link to our store here. (Please note that IDEO makes a commission off of affiliate links.)

A close-up image of glossy and colorful chess pawns in pastel hues, including blue, pink, and orange, against a soft-focus background.
(images created with Midjourney)

1. Incohearent Family Edition by Relatable

A hilarious party game guaranteed to get a laugh with the fam during the holiday season! Each turn, one player draws a card with a gibberish phrase on it (i.e. “sa male leaf heat”) and the rest of the players race to sound out the gibberish and be the first to guess the hidden message in the garble (in this case— “smelly feet”) and collect that card. First to 13 cards wins! Tons of content, quick to learn, and quick to play, this game will have your whole family shouting pure playful gibberish at each other in no time.
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Who will love it:
family and friends ages 10+, or check out the spicy version for cards with humor geared toward adults
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—Matt Callahan

2. So Clover

In So Clover, you’re given four pairs of random words. Then you have to come up with clues connecting each pair for your friends to decipher and discover which words go with which. Imagine CodeNames, but nobody gets angry or upset at you for giving weird clues! While it has a competitive element to it, ultimately this is a super fun word association/logic game that I can’t get enough of.
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Who will love it:
Pretty much everyone, but for the adults, it’s extra fun as a drinking game
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—Andrew Stewart

3. FreeSkates

Skateboarding is the perfect combo of athleticism and artistry. It has parents like me holding our breaths and hoping that our kids avoid injury, but there’s nothing like the magic of seeing your kid flying across the asphalt, building confidence to try bigger and better tricks. FreeSkates introduce a whole new challenge with a separate board for each foot, bringing a fresh elegance and rhythm as your feet glide independently of each other, snaking in and out underneath you. There’s a bit of a learning curve, but it’s worth the effort and the scrapes!
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Who will love it:
Adventurous kids of all ages, though the younger ones tend to heal faster…
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—Michelle Lee

4. Flipslide

We bought our son a Rubik’s Cube, but it was just a little too monotonous for him to stick with it. Enter Flipslide! You have to flip, slide, and match the lights against the clock, and it’s wild how addictive it gets. It’s fast-paced, super portable, and great for challenging yourself or competing with one another to get the best time. Perfect for road trips or whenever you want a fun, screen free distraction.
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Who will love it:
Puzzle fans and anyone 8+ who loves quick reflex challenges
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—Diana Tobey

5. Lights from Anywhere (Marvin’s Magic)

A classic, off-the-shelf illusion perfect for anyone getting into magic but looking for something beyond card tricks! Conjure magical lights between your hands, pulling them out of thin air and making them disappear in the blink of an eye. Without giving away any secrets, I can say this is a brilliant, timeless effect that deserves two thumbs up! 👍👍
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Who will love it:
Any kid interested in magic (it does require some dexterity), but also parents too! It’s the ultimate party trick.
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—Neal Boyer

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A detailed close-up of light brown fur with soft, fluffy texture illuminated by warm sunlight.

6. DC Comics Batman Ultimate Transforming Batmobile Playset

This one is for the little Batman fans in your life that love getting lost in their own storylines.  One minute, you’re driving around Gotham; the next, the Batmobile opens up into a full-on Batcave with gadgets, a jail cell, and tons of cool spots for action figures. It’s the Batmobile that keeps giving.
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Who will love it:
Batman fans 4+ and any kid who loves action-packed play
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—Elise Granata

7. Mantis

There are only two rules in this family board game for kids and adults. One, steal or score your way to victory by collecting matching cards. Two, the first player to reach 10 cards in their score pile is crowned the winner. The game is easy to learn and fast-paced. Ready for the emotional rollercoaster of stealing from your opponent—or being stolen from yourself?
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Who will love it:
Family, and friends age 7+
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—Jeremy Chen

8. Sticker Wow! From Melissa and Doug

During our research talking to families with young kids, we discovered just how much they love stickers. But peeling and sticking can be hard for little fingers. So we came up with this super fun, fidgety way to stamp stickers. The best part? They stick tightly to activity books and paper, but are easily removable if kiddos stick them to other things. The stickers are refillable (and collectible), which means you never run out, and it’s not wasteful. All the kids we’ve seen play with this are instantly obsessed. (This toy is a patent-pending IDEO + Melissa and Doug invention.)
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Who will love it:
Kids age 3-7
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—Vlasta Komorous-King

9. Story Time Chess

A way to teach kids (and adults!) how to play chess through fun, engaging stories. Each chess piece is turned into a unique character with a personality and movement pattern that aligns with that piece's actual rules in chess. For example, King Chomper can only move one step at a time because he loves to eat so much and his pockets are stuffed with food. The game comes with mini-games and workbooks to help kids practice specific skills as they get more advanced with their chess strategy and tactics. The perfect pick if you enjoyed The Queen’s Gambit and secretly aspire to raise your own chess prodigies—or better remember the rules yourself.
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Who will love it:
Any age will benefit from the memorable story and characters, but especially younger kids 3+
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— Diana Tobey

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Abstract, multicolored plastic waves with vivid gradients in red, orange, yellow, blue, and green, giving a shiny, fluid appearance.

10. DJ Bouncin' Beats

This toy knows how to PARTY! I have spent hours of my life hanging out with DJ Bouncin' Beats and my two-year-old niece as it sings us ABCs, counts with us, and plays back custom recordings of phrases or sounds we make. It’s a combination teacher, boombox, and dance partner. Maybe even better than having a sibling?
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‍Who will love it: Kids 12-36 months
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—Elise Granata

11. Disney Princess Carriage to Castle Playset

So much play value in one play set! With Carriage to Castle, kids can act out both magic princess vehicle play AND full castle doll house play with all their favorite princesses. This playset comes with four figures, tons of accessories, and an exciting transformation to help them story play. Parents will love that this castle can transform back down to a carriage size for easy storage.

Who will love it: Young kids that love princess play! Best for ages 3+
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— Rikki Devlin

12. Drop Trivia

If you love some competition with your play, this game is perfect for a post-dinner or drinks moment with friends. The questions are a mix of pop culture, random facts, and fun surprises, so there’s something for everyone to shine at (or totally blank on). Think Trivial Pursuit with the countdown urgency of disassembling a bomb.  
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Who will love it:
 Trivia buffs ages 10+—and anyone who loves a good challenge
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—Matt Callahan

13. Wild Flowers by Moose Toys

The ultimate chill board game! Wild Flowers features stunning graphics that transport you to a serene flower field. Players use tiles to grow and claim flowers, and complete task cards related to the flower board. Perfect for one to four players, it strikes the ideal balance between strategy and luck, making every game fun and engaging. The perfect way to end your day!
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Who will love it:
8+
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—Inna Yankelovich

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A metallic red futuristic spaceship-like design featuring a glowing, circular lens-like structure, set against a blurred, high-tech background.

14. Illusion

Illusion is a quick and fun card game where players test their perception of color and patterns by arranging cards in order of the percentage of a specific color they contain. Each turn, you can challenge the lineup if you think someone made a mistake—revealing dramatic surprises when the cards are checked. It’s a fast-paced mix of strategy, observation, and the thrill of calling someone out, making it perfect for parties or family game nights!
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Who will love it:
Kids 6+ (but it’s also great for adults)
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—Sam Hobish

15. Scout

This card game is easy to pick up and learn with a ton of depth. Unique cards have different values on their top half and bottom half. At the start of each round, you can decide whether to play with the top set of numbers or flip your entire hand to play with the other set. But player beware, your hand is now fixed for the rest of the game. Play cards to make new combos or take another card to make your hand even stronger. To win, play a hand no one can beat or get rid of your hand.
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Who will love it:
kids (8+) and adults
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—Weishan Liao

16. CoComelon Transforming School Time Bus

The perfect gift for any CoComelon lover, this classic school bus play set transforms into a tiny classroom and playground. Kids can drive around on the ground in school bus mode, then easily open up the bus to find tons of play inside. The chairs magically pivot into a classroom setting.
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Who will love it:
Kids 3-6, but also Cocomelon lovers of any age
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—Weishan Liao

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A spinning top with concentric layers of rainbow colors, featuring a wooden handle at the center, resting on a wooden surface.

17. The Magic Puzzle Company

Think you’ve mastered all the puzzles out there? Welcome to the enchanting world of the Magic Puzzle Company. These puzzles are designed to challenge even the most seasoned puzzlers, with whimsical scenes, quirky characters, and a surprise twist that will leave you in awe. Packed with hidden Easter eggs and playful vignettes, every piece you place brings a touch of joy. With such captivating designs, it’s nearly impossible to step away. (And check out this puzzle by IDEO alum Felicia Chiao.)
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Who will love it:
Kids 15+ to adults
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—Lauren Schreiber

18. Barbie Dog Duo With Wheelchair

This set offers such a sweet way to expand storytelling opportunities, with Barbie caring for her pup who’s using a wheelchair, bringing inclusion and creativity into playtime. The little accessories are a great touch, and it’s been a hit for sparking imaginative, heartwarming adventures.
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Who will love it:
Kids 3+
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—Keren Wong

Stumped about which toys or games to add to your list this year? We’ve got you covered.

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Lindsey Turner

I’m passionate about building brands, products, and experiences that help organizations show up with meaning and momentum.

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Leader
Leaders

I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

My tween twins teach me more about technology and gen-alpha than the last decade of trend reports.
Making things that matter
Consumer Products & Retail
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Rachel Young

My work helps organizations see who their products aren't working for—and build the will and the tools to do something about it

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For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

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The greatest project to which I’ve ever contributed is raising my two daughters with my husband.
Uncovering unmet needs
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Brian Pelsoh

I lead with craft, ensuring our work is creatively excellent: rooted in deep human insight and imagination, while also grounded in the realities of business and technology.

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My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I love a good crit.
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Tony Wong

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth.

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I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.

I have a thing for antique maps.
Developing China-led innovation and capabilities'
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Episode image

How to use AI as an editor, not a writer

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Ed White shares how he uses AI as an editor—not a writer—to sharpen storytelling, rehearse ideas, and preserve the productive friction that makes creative work better.

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Ed White has a rule he's tested on his own writing: hold yourself as the writer, and let AI be your editor. Ed is a Senior Design Director at IDEO's London studio, where he co-leads the firm's AI portfolio across Europe. Before IDEO, he spent 12 years as a writer and editor at the Financial Times, Wired, and Contagious. So when he talks about when to use AI for storytelling and when not to, it comes from two decades of crafting his storytelling skills.

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In this episode, Mina Seetharaman talks with Ed about two specific tools he uses to keep AI in an editor's seat: a "roasting agent" prompted to critique his drafts without any sugarcoating, and a simulated audience he rehearses pitches on before the real thing. They also get into what Ed is hearing from design leaders at Anthropic, Lovable, Shopify, and Google Creative Lab about how creative work is changing, and why he thinks the friction of writing something yourself is worth protecting rather than automating away.

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Building a personal AI for the messiness of life: Sida Li

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Becca Carroll talks with Cue co-founder Sida Li about designing a personal AI for the messiness of everyday life—not just work. They explore how Sida stays anchored to human needs while navigating fast-changing technology, product tradeoffs, business-model experimentation, and the realities of building an AI company today.

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Most AI products today are built for work—a space with clear problems and established systems. One founder noticed a gap: personal life is messier, harder to systematize, and mostly left behind by the AI boom. So she built Cue, a personal AI that lives inside iMessage and group chats, to go where the other tools haven't.

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In this episode, Becca Carroll, IDEO's Chief Strategy Officer, talks with Sida Li, co-founder and CEO of Shared Context Lab, about staying anchored to a human need while the technology around her keeps changing shape, why she treats her business model with the same rigor she'd bring to a product, and what it feels like to build a company at this particular, disorienting moment in AI.

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The conversation also gets into how Sida makes design decisions: the language Cue uses to describe itself, the tradeoffs behind building inside iMessage instead of a new app, and a real story about a business idea that didn’t pan out.

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This is the second in a two-part series profiling founders from IDEO's Startups-in-Residence program. The first conversation is with Johannes Seemann, founder of Sooner, on designing GenAI for the emotional side of money.

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Designing GenAI for the emotional side of money: Johannes Seemann

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Designing financial tools around the feelings that shape money decisions.

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Most personal financial tools are built to run the numbers and optimize towards a budget. While that works for some, most people experience money as a lived relationship that does not neatly fit into a spreadsheet. Johannes Seemann and Becca Carroll discuss why money is emotional before it is mathematical, and what a human-centered approach to building a generative AI financial product looks like in practice.

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The curious leader's edge in uncertainty: Scott Shigeoka

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How genuine curiosity helps leaders navigate uncertainty with greater confidence.

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Mina Seetharaman talks with Scott Shigeoka, author of Seek and Head of Curiosity Cultivation at the Eames Institute, about what distinguishes genuinely curious leadership from performative curiosity, how power dynamics shape curiosity, and why practicing curiosity can restore energy rather than drain it.

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