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Latest work

From incremental change to breakthrough innovation

How Master Kong reinvented the instant noodle, from the inside out.

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Case study
Case Studies
Breakthrough Products
Food

Looking to understand the role of instant noodles in middle-class Chinese life, the IDEO team conducted in-home research with consumers across a range of life stages and levels of attachment to noodle culture and convenience foods. The first finding was reassuring: Everyone kept instant noodles at home. The category still had a place in middle-class kitchens. But beneath that was a more complicated, emotional story—and an unmet need for convenience and quality to coexist in a single product.

The team discovered that instant noodles are more than just a quick, on-the-go meal; they are a nostalgic comfort food that evokes fond memories. But since their heyday, their role in daily life has evolved. Once a complete meal in itself, instant noodles now often function as a versatile flavor base or culinary accent in other dishes. Because they don’t align with the healthier, higher-quality, and more novel food choices that middle-class consumers aspire to, noodle shops, delivery noodles, or fresh-cooked instant options often win out. Yet, even these alternatives come with trade-offs. Delivered noodles lose texture during transport. Sit-down noodle shops preserve quality but offer limited flavors.  Cooking from scratch meets the bar for both texture and flavor, but requires a significant time investment. As one young mother said, “If I could get the texture of fresh-cooked noodles without turning on the stove, I’d buy that instant noodle for sure.”

The research inspired the creation of a new category, which the team termed “fresh-brewed noodles.” More than just a noodle or broth upgrade, Master Kong’s fresh-brewed noodles would offer the speed of instant noodles with the quality of freshly cooked options, plus flavors not found in traditional noodle shops. The strategic positioning was clear. Executing it by making fresh-brewed noodles mass-producible, affordable, and eventually profitable presented a category-innovation challenge. To get there, IDEO designed a series of dual-track co-creation workshops with the Master Kong team and consumers.

One track focused on prototyping the core product experience: noodles, broth, and toppings. IDEO and Master Kong’s R&D team began by studying the traditional craft of Chinese noodle-making, starting in Shanxi, a region renowned for its noodles. Through successive rounds of prototyping and consumer tasting, the team identified a critical insight: for “fresh-brewed noodles” to be convincing, the innovation had to be centered on the noodles themselves.

Texture alone was not enough. Consumers needed to see a meaningful difference before they tasted the product. IDEO translated this insight into a distinctive noodle profile: irregular, dimensional shapes designed to remain springy, hold sauce and broth, and mimic the resilience of freshly cooked noodles using only hot water. Because this visible shape represented the product’s core value proposition, it became a hero feature on the packaging. The graphic design made a bold visual statement about the noodle form, turning a technical R&D breakthrough into an immediately legible consumer promise: these are not ordinary instant noodles.

A parallel track explored the broader commercial experience: trend-forward and reimagined classic flavor profiles, light yet deeply satisfying broths, carefully selected toppings, and packaging that signals a new level of quality on store shelves. One key insight was that utensils carry meaning. Conventional instant noodles are often associated with disposable plastic forks, while higher-quality noodles are eaten with chopsticks. IDEO translated this cultural cue into the design of the bowl’s lid.

Instead of treating utensils as an afterthought, the team designed a solid, rounded, heat-retaining lid that embeds a pair of small wooden chopsticks. The gesture creates a small ritual of anticipation and reframes the product—not just a convenient instant meal, but a more considered noodle experience. Once opened, the product fulfills that promise with satisfyingly bouncy noodles, a rich liquid broth pouch that replaces the traditional oil-and-powder packet, and a vegetable packet reformulated with more premium whole ingredients.

The first batch of “Te Bie Te” Fresh-Brewed Noodles—Chinese wordplay that emphasizes “special”—launched in August 2025 with three trendy and tried-and-true flavors. Within just three days, sales exceeded 100,000 bowls. Within a week, “Te Bie Te” topped the instant noodle category sales ranking on Douyin, China’s domestic counterpart to TikTok. The outcome was bigger than a product launch—it served as proof that a mature, declining category could be fundamentally reinvented to meet consumers’ real needs. For Master Kong, the project became a North Star and a model for internal category innovation in beverages, ready-to-eat foods, and beyond.

Once a popular, affordable staple, the instant noodle category in China has been declining rapidly due to shifting demographics, rising food delivery options, and increasing customer demand for healthier, more nutritious meals.

According to the World Instant Noodles Association, between 2020 and 2023, China’s instant noodle consumption fell by 4 billion packs.

100,000+

“Te Bie Te” bowls sold in the first 3 days on the market

#1

on Douyin’s instant noodle category ranking within one week of launch
In the 1980s and ‘90s, China’s green slow trains and the fragrant scent of instant noodle soup were inextricably linked. During multi-day journeys across the country, hungry passengers relied on the free hot-water dispensers on board to prepare quick, affordable meals, causing instant noodles to soar in popularity. Today, the category in China is at a crossroads. Its traditional core demographic—construction and factory workers—is rapidly shrinking, while the growing, more affluent middle class increasingly seeks healthier, higher-quality food options. Master Kong—China’s leading instant noodle company with nearly 40 percent market share—recognized that only significant innovation could revitalize the category and reverse the decline. Following the success of a previous collaboration on sugar-free bottled tea, Master Kong, known internationally as Tingyi Holding Corporation, approached IDEO with a twofold challenge: help it renew its competitive edge and chart a new direction for the entire instant noodle industry.
How IDEO helped Master Kong escape incremental thinking and reinvent China’s iconic comfort food with “Te Bie Te” Fresh-Brewed Noodles.
Master Kong’s breakthrough “Te Bie Te” Fresh-Brewed Noodles redefine the category.
Master Kong
North America
Master Kong
From incremental change to breakthrough innovation, tea, tea packaging, tea brand, instant noodles, food product innovation, Master Kong, food innovation, food and beverage, food experience, food systems, future of food, innovation strategy, business innovation, design innovation, how to innovate, understanding user needs, innovation, strategy, research, unmet needs, prototyping, how do we innovate, launching a new product

Making international education future-fit & affordable

Lexel brings world-class learning to Malaysia’s middle class.

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Case study
Case Studies
Strategic Futures
Learning & Work

Taylor’s legacy began in 1969 with the founding of Taylor’s College and soon expanded to include Taylor’s University, one of Southeast Asia’s top private universities, as well as many other institutions that serve 35,000 students per year. The family-owned group also operates Taylor’s International Schools, Garden International School, and Nexus International School for students ages 4 to 18. In Kuala Lumpur, Malaysia’s capital city, annual tuition at premium private schools like these ranges from about $10,000 to $25,000 USD. Taylor’s wanted to do something different: provide the same level of academic rigor and immersive learning experiences at one-third the cost.

IDEO began by speaking with over three dozen students, parents, teachers, and experts across the capital to understand what was working, what wasn’t, and what was missing from such moderately priced international schools.

A few themes quickly emerged. Families, students, and teachers were worried about the stability of these new private schools, which tended to have higher-than-normal teacher turnover rates and were plagued by financial instability, negatively impacting talent attraction and retention, as well as student learning. Parents appreciated that the schools offered holistic learning experiences, such as field trips to rural areas, including jungles, but wished they were more consistently part of the curriculum. And now, the looming challenge of AI—how to use it, how to teach it, and how to teach with it—was in the background, a persistent cause for concern. The big unmet need? Reassurance that Taylor’s was thinking long-term and systematically about developing the skills, knowledge, and mindsets that would prepare students for an ever-changing world. Parents wanted a school that measured growth in academic, social, and character terms over generations, not just school semesters.

With these insights in hand, IDEO began developing a design Playbook for Taylor’s new brand—Lexel International Schools. A combination of “lexicon” and “excellence,” Lexel’s mission is “building what lasts, learning for life.”

The schools are centered around three key differentiators: 

  • Always Ahead: Lexel schools commit to staying current with the topics and subject matter they teach, as well as the tools they provide to students, parents, and teachers.s.  
  • Learning That Builds for Life: The schools ensure programmatic, systemic, and consistent learning experiences from Pre-K to Year 11. Interested students can even continue their post-secondary journey in partnership with Taylor’s University and other higher education institutions within the Taylor’s ecosystem.

  • Educators for the Long Run: These schools commit to ongoing investments in professional growth opportunities for teachers and stable learning environments for students.

Four Lexel Literacies—AI, Digital, Financial, and Nutrition—integrated into the Cambridge Curriculum bring the school’s vision and mission to life.

By systematically integrating AI literacy into its spiral education framework, in particular, an approach where major topics are revisited multiple times through a curriculum to build fluency over time, Lexel ensures parents that the school is thinking a decade ahead from Day One, setting the school apart. In addition to enhancing AI fluency, Lexel offers unique end-of-term experiences called Jungles & Junctions.

Combining three important strands of learning—community engagement, nature-based personal and interpersonal development, and career and university exploration—Jungles & Junctions leverages Taylor’s extended educational network and Lexel’s strategic founding campus within the Gamuda Gardens development in Selangor. Surrounded by tropical rainforests, the township’s residential neighborhoods, theme park, and various sports facilities, including an Olympic-length swimming pool, are transformed into an extended Lexel campus, with a GenAI-driven planner to help teachers streamline the organization of class outings. “The Township is Your Campus” became the tagline for this approach.

In September 2025, just months after IDEO’s collaboration ended, Taylor’s began classes at its first Lexel International School. By mid-year, the new school had achieved 115% of its year-one student enrollment target, with significant inbound demand for Year 2 already demonstrating the school’s market resonance.

The modern campus features spacious classrooms, science and technology labs, a library, a multipurpose hall, and a canteen. Annual tuition ranges from about $2,800 USD for pre-K students to about $6,100 USD for secondary students.

Most importantly, by combining Taylor’s deep academic expertise, Gamuda Land’s development prowess, and IDEO’s innovative design Playbook, Lexel brings quality, affordable international education closer to home for Malaysian families. According to one parent, “My daughter looks forward to going to school every day … and has a lot of opportunities to express herself. On a scale of 1 to 10, I give [Lexel] an 11.” Based on the IDEO Playbook, a second flagship campus in the Southern Klang Valley, which is scheduled to open in September 2026, has already exceeded its year-one target enrollment expectations, with plans to continue extending the Lexel network to other parts of Malaysia and the wider Southeast Asian region in the near future.

Malaysia’s private international school sector has grown significantly as parents seek quality English-language education. However, high tuition fees and limited access to reputable schools are continual challenges for those in the emerging middle class.

115%

of Lexel’s student enrollment target reached during the launch year of its first campus

Year 1 enrollment target exceeded

at Lexel's second campus several months ahead of classes commencing

While private education in Malaysia has long been part of the national landscape, the affordable international schooling market, in particular, has grown rapidly in recent years. From 2019 to 2024, enrollment has increased 34 percent as middle-class families seek modern teaching methods aligned with the respected Cambridge curriculum. As a result, former “shoplot” schools—private, lower-cost alternatives once located in converted commercial buildings—are increasingly becoming fully fledged campuses. Yet, they often face challenges such as financial mismanagement and high teacher turnover, raising concerns about their long-term viability. Recognizing that gap, Taylor’s Education Group (Taylor’s), one of the country’s oldest and most respected private education institutions, decided to launch a new, more affordable international school focused on the student experience and enhancing AI literacy among students and teachers. Taylor’s had strong institutional expertise, a solid business model, and a partnership with township developer Gamuda Land. What it needed was a partner to design a unique, scalable vision that would appeal to families, students, and teachers across Malaysia and Southeast Asia. That’s where IDEO came in.
Taylor’s Education Group and IDEO launch a new era of future-focused private education in Malaysia with Lexel International Schools.
Taylor’s Education Group and IDEO launch a new era of future-fit international schools in Malaysia.
Taylor’s Education Group
China
Taylor’s Education Group
Making international education future-fit & affordable, Taylor’s Education Group, education innovation, learning experience, future of work, AI strategy, AI product design, responsible AI, designing with AI, venture design, new business creation, business model innovation, inclusive design, accessible design, equitable design, systems thinking, systems design, service ecosystem, student experience, future of education, financial services innovation, banking experience, financial inclusion, design for children, family experience, youth experience, future strategy, strategic futures, designing for the future, understanding user needs, AI, artificial intelligence, innovation, strategy, product design, research, unmet needs, transformation

Delivering an unbiased news experience

Straight Arrow News transforms fact-based news consumption.

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Case study
Case Studies
Breakthrough Products
Media & Entertainment

The American news industry has long been a competitive and saturated market. This has only intensified with the emergence of social media outlets and AI-generated news. Even so, SAN’s rigorously unbiased, fact-based reporting style and rich video storytelling had enabled the ambitious startup to rise above the media fray in just three short years.

With a strong foundation to build on, IDEO sought to further differentiate SAN’s cutting-edge news product and build deeper engagement with a wider audience through a new user experience.

Collaborating closely, IDEO and SAN began by delving deeply into media consumption habits. They met with early SAN superfans, news consumers who spent hours a day absorbing content from traditional outlets like Fox and USA Today, and those who looked to their Ring doorbell app or Reddit for news. The takeaways? People were tired of clickbait and clunky interfaces. They sought clear, factual news that was easily accessible, with additional context to help them interpret events and understand their significance. They craved more than one perspective on important topics, so stories felt balanced rather than polarized. They also valued having control over how they consumed news, so making it easy to switch between text, video, and audio formats was crucial.

Together, IDEO and SAN created features across SAN’s website and app that put facts, trust, and transparency at the core of the product experience. Fact Cards distill key data points into clear, shareable units, while the Sources feature allows readers to trace information directly back to its original source. To make complex stories easier to grasp, Big Picture insights drill down into why events matter, surfacing underlying themes, historical parallels, differences in reporting, and common ground. The Why This Story Matters section provides readers with clear framing and sets the story within a broader context, while the Timeline illustrates how events unfold over days, months, or even years. An antidote to news polarization, See All Sides presents left, right, and center narratives for key topics side-by-side, and Media Landscape visualizations reveal how coverage varies across outlets. Finally, to ensure SAN fits seamlessly into readers’ daily lives, the redesigned Today Page is organized into three highly scannable sections: Latest News, Top Stories, and SAN Originals. The combined features create a balanced, clear, and non-polarizing news experience, making it easy for readers to delve deeper into the sources of their news.

SAN now delivers a news experience as modern, dynamic, and trustworthy as its journalism. A month after its debut, the SAN app’s page views increased 1,170 percent year over year compared to June 2024, while active users rose 700 percent. Readers also give the updated mobile experience a 4.8 rating on the Apple App Store. “Our team is delivering reporting that’s both deeply factual and accessible,” said Derek Mead, SAN’s Chief Content Officer. “This redesign is pivotal to the direction journalism needs to take and the leadership role Straight Arrow News is taking on as we help guide the news industry into a brighter future.”

SAN built a loyal readership and gained recognition for its unbiased reporting. To expand and stand out from legacy media, SAN  wanted a redesigned user experience that reflected its commitment to fact-based journalism.

1,170%

increase in app page views YoY 

700%

increase in active users

4.8 rating

on the Apple App Store
Americans’ trust in the media is at an all-time low. According to a recent Gallup poll, 36 percent of people say they have no trust in the media, compared with just 31 percent who do. Straight Arrow News (SAN), an independent digital news outlet, is on an editorial mission to rebuild trust through an approach that puts unbiased, straight facts—without partisan filter or spin—at the center of its coverage. Launched in 2021, SAN’s ability to “report down the middle” quickly built a dedicated audience and earned a Certified Balanced rating from AllSides and a 100/100 reliability rating from NewsGuard. Spotting the potential to unlock its next stage of growth, SAN reached out to IDEO for help in turning its mission into a tangible, trustworthy, and human-centered product experience.
Straight Arrow News and IDEO reimagine how modern, digital-first news is consumed with a comprehensive platform redesign centered on radical transparency, unbiased reporting, and user engagement.
Straight Arrow leans into unbiased reporting and radical transparency.
Straight Arrow News
North America
Straight Arrow News
Delivering an unbiased news experience, news experience, news consumption, Straight Arrow News, media innovation, entertainment, digital media, customer experience, user experience, experience design, service design, digital transformation, digital experience, digital product design, UX design, product design, industrial design, new product development, venture design, new business creation, business model innovation, growth strategy, business growth, scaling innovation, business transformation, organizational transformation, culture change, human centered design, design thinking, customer centricity, understanding user needs, how to launch a new business, innovation, strategy, research, product development, startup, transformation, leadership, how do we innovate

Preventing newborn RSV

A toolkit to increase global adoption of Beyfortus, the world’s first RSV immunization for babies.

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Case study
Case Studies
Breakthrough Products
Health

Sanofi was the first company to supply the polio vaccine worldwide. Because of the global fight against the disease, endemic wild poliovirus transmission is now limited to just two countries. However, attitudes toward vaccines and immunizations have shifted significantly. To ensure a smooth launch of Beyfortus in a time of increased vaccine hesitancy, Sanofi asked IDEO to conduct research across four important and very different healthcare markets: Germany, Spain, China, and the US.

IDEO worked with parents, caregivers, healthcare professionals, and healthcare administrators to identify potential barriers to vaccine adoption and understand the emotional needs of all stakeholders involved in the immunization process. Navigating cultural differences and diverse healthcare environments, the team uncovered a set of insights.

For healthcare professionals, the team discovered there was no one-size-fits-all approach to immunization training across Sanofi’s 20-plus global markets. While consistency of key information was important, trainings needed to be flexible and customizable. This way, regardless of whether the vaccine was administered by midwives, OB-GYNs, nurses, or doctors, they could  confidently discuss the pros and cons across cultural contexts and administer the drug correctly.

For new parents, receiving information about a new immunization immediately after giving birth could be too stressful. But simply leaving pamphlets about Beyfortus in waiting rooms didn't address their real concerns, either. Caregivers needed to engage in conversations earlier in their pregnancies and continue them after leaving the hospital, when they might have additional questions.

IDEO translated these research insights into a highly accessible global communication toolkit that uses simple, straightforward language, metaphors, and illustrations to support informed conversations between healthcare providers and parents before, during, and after a child is born. IDEO then conducted a series of market-fit co-design workshops with representatives of Sanofi’s global immunization business to iterate on the print and digital tools, make them more resonant with regional customers, and ensure compliance with local regulations. IDEO handed the toolkits over for development to support the launch of Beyfortus in January 2024, just in time for RSV season.

Beyfortus saw enormous demand in its first year, demonstrating strong efficacy in real-world applications and achieving blockbuster status as a $1.8 billion therapy. Sanofi’s global launch team credits the patient-centric toolkit with increased requests for communication materials from its regional markets as well as from healthcare and government organizations that have typically been hard to reach, key goals of its global-local launch strategy.

Since its development, Beyfortus has received swift regulatory approval from the US, EU, China, and Japan, with patient demand causing Sanofi to triple its worldwide manufacturing capacity to meet the needs of the 2024-25 RSV season. Ahead of the larger global distribution of Beyfortus, IDEO and Sanofi partnered with equity expert consultants, Fearless Futures, to conduct a DEI review and worked with doctors and nurses who participated in the initial drug launch to make the materials even more accessible, relevant, and successful for 2025 and beyond. To date, six million babies—and counting—have been immunized with Beyfortus.

Worldwide, childhood vaccination hesitancy among parents fluctuates between 25-45%, according to the World Health Organization (WHO), a trend it considers one of the biggest global threats to public health.

85.9%

reduction in hospitalizations for infants who received Beyfortus compared to those who did not (2023–24 RSV season)

$1.8B

in first-year sales of Beyfortus

Respiratory syncytial virus (RSV) is a highly contagious virus that can lead to serious respiratory illnesses in infants, such as bronchitis and pneumonia. In 2019 alone, RSV resulted in over 45,000 deaths worldwide among babies ages 0 to 6 months. To combat this, the global healthcare company Sanofi planned to launch Beyfortus, the first-ever RSV immunization for newborns, across 20-plus global markets in 2024. However, concerns about trust in “big pharma,” anti-vaccination movements, and the potential for overwhelming parents in some countries with another vaccine—or introducing the concept of a newborn vaccine in others—could hinder adoption. Looking to address these challenges, Sanofi asked IDEO to identify and overcome rollout hurdles in key markets and design a customizable communication toolkit to support the launch of Beyfortus. In 2025, Sanofi reached out to IDEO again to refine the popular toolkit ahead of the second RSV season.
Sanofi and IDEO design a toolkit to support the successful launch of Beyfortus, the world’s first fast-acting protection against serious RSV lung infection for babies.
Sanofi’s novel “glocal” strategy boosts a blockbuster RSV drug for infants.
Sanofi
Sanofi
Preventing newborn RSV, RSV, newborn immunization, infant health, Sanofi, healthcare, health innovation, patient experience, healthcare design, digital health, patient-centered care, design for children, family experience, youth experience, innovation, strategy, co-design, research, government

Design an organization's purpose statement with this tool

A 4-step process to create alignment on an organization's shared purpose

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Article
Articles

This can prompt a lot of thorny questions. Where do we want to go together? What do we stand for? Beyond profit, why do we exist?

At IDEO, designers often find themselves working with companies and organizations that are looking to do just that: rally around a sense of purpose. Earlier this year, the two of us were working with the visionary CEO of a parent company who wanted his global organization to be led by purpose. He also wanted all of the business group leaders to be a part of articulating it. So we started by creating a place for everyone to start.

Inspired by Maslow’s hierarchy of needs and what motivates human satisfaction, we created a purpose framework called the Purpose Wheel. (Spoiler alert: We'll have a version of the wheel for you to download at the bottom of this post.) The idea is that groups of people working together—both large and small organizations, as well as teams and individuals—can find a sense of purpose if they’re able to first imagine various ways they might have impact on the world.

The Purpose Wheel helps the designers who are leading the way take the first step. It’s a tool to encourage generative conversations about future goals, and ultimately create a foundation that the organization’s leadership can align on before sitting down to write out the statement that answers “the why.”

Just like building a house starts with the scaffolding, the Purpose Wheel helps you engineer the intent behind the purpose statement before you start crafting the words. Though the original wheel was used in a corporate setting, these four steps will set you up for success in using it no matter how big or small your group is.

1. Start at the center

The center of the wheel suggests five ways a company or organization might have an impact on the world. Each slice answers the “Why do we exist beyond profit?” question in a different way.

Think about the company you’re working with, and ask yourself: beyond profit, why does it exist? The first step is to consider your hunch and make a prediction. Where do you think your business will land?

  • We exist to Enable Potential
    Creating impact by inspiring greater possibilities. (Tesla, Nike)
  • We exist to Reduce Friction
    Creating impact by simplifying and eliminating barriers. (Google, Spotify)
  • We exist to Foster Prosperity
    Creating impact by supporting the success of others. (Pampers, Warby Parker)
  • We exist to Encourage Exploration
    Creating impact by championing discovery. (Airbnb, Adobe)
  • We exist to Kindle Happiness
    Creating impact by inciting joy. (Dove, Zappos)

2. Go full circle

The idea is not to select one reason for existence and insist everyone rally around it. Instead, the goal is to imagine the company in question having impact in each of the five ways, then have conversations about what that impact might look like today—and in the future—even if some of them feel like a tight fit or a challenge.

Here are some questions to ask at this stage:

  • What actions, behaviors, or experiences would have to happen in order for that statement of impact to be true?
  • How might this kind of impact inspire your culture?
  • How might this kind of impact change the way you make business decisions?

The wheel works best when you try all five types of impact on for size and eliminate those that may not align with your business strategy or long-term vision.

If this feels hard to nail down, we understand—purpose can be a fuzzy thing. For a tangible example, take purpose-led Patagonia and North Face, for instance. Since purpose is inextricably tied to brand, you can see how purpose can show up in the world very differently, even from two companies who might otherwise have a similar product offering.

Patagonia: We’re in the business to save our home planet.

The North Face: Pushing the limits of innovation and design, so that you can push your limits outdoors.

Looking back at the wheel, you can see how the engineering of Patagonia’s purpose statement could be enable potential, while The North Face could be encourage exploration.

3. Answer the "how" questions

Once you have alignment around the center wheel, you can move to the outer wheel. This is where you can move the conversation towards the “how”—how your business makes an impact. The outer wheel doesn’t offer a comprehensive list of hows, and there may not always be one clear answer.

However, the outer wheel is there to push your imagination and force you to consider how your company might make an impact. With it, you continue to engineer your purpose statement: We exist to (inner wheel) through (outer wheel) to impact society for the better.

4. Pressure-test it

Start to apply this to your company by putting yourself in the shoes of employees who range from top to bottom, east to west. Have conversations and ask them: what would happen if you applied this purpose framework to your work today? What would this unlock for you as an employee?

Once you’ve dug into what purpose looks like for your organization from the various angles of the wheel, you’ll be armed with lots of rich conversations and hopefully a newfound agreement on the engineering. The rest of the work happens in the writing.

In other words, you can start playing with the poetry and build on bringing your organization’s purpose to life.

If you’ve ever tried to do anything with your extended family, you know getting a bunch of people to agree on anything is hard—where to go on vacation, what to eat, who to invite to come along. Businesses face the same kind of group challenges.

No items found.
design an organization's purpose statement with this tool, purpose, organizational purpose, organizational culture, leadership

8 designers' tips for better visual storytelling

IDEO designers and OpenIDEO community members share their words to work by

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The human brain processes images 60,000 times faster than text, and 90 percent of information transmitted to the brain is visual. As designers, when we explore the craft of storytelling, visual language may be one of the most important languages of them all.

Earlier this year, OpenIDEO, in partnership with the Hewlett Foundation, launched our first Challenge on visual language. We called on visual creators from a multitude of mediums to join us in answering the following question: “How might we reimagine a more compelling and relatable visual language for cybersecurity?” With the close of the Challenge and announcement of five Top Ideas, we’re highlighting several visual design tips to get you inspired for your next project.The thrill—and challenge—of design is forging into uncharted territory to help make the abstract tangible, the overwhelming exciting, and the technical accessible. With the topic of cybersecurity, we navigated the ambiguity of doing just that. After learning from IDEO designers and Challenge participants across disciplines about how they use visual language to translate complex topics, we’ve curated some tips and tricks to share with you. Learn from IDEOers Felicia, May, Allison, and Erika, plus Challenge participants Abraham, Abrahma, Claudio, and John.

Felicia Chiao, industrial designer, IDEO San Francisco

Felicia Chiao is a designer and illustrator based in San Francisco. By day, she works as an industrial designer for IDEO's food practice; at night she has been drawing in sketchbooks for over seven years, mostly for fun.

"When starting a composition, create an anchor first, then build around it. The anchor can be the focus of the piece (like an object/animal/person) or a setting (interior, beach, city, etc.) and the rest of the elements drawn in after should support it.

You don’t need to know what the whole drawing is going to look like when you start it. Start with what you know and build into it as you go. I work mostly with markers, which often limits my choice of colors for the color palette, but you can start with the colors you know you will use (a red apple, blue water, etc) and then looking at your palette, pick which other colors would go well with what you have.”

‍May Kodama, graphic designer, IDEO San Francisco

May is a true-crime-podcast-listening, plant caring, constantly eating, Japanese-American graphic designer at IDEO.

"Try limiting your color palette to 1-5 colors, and even limit the shades of those colors. Explore how simply you can communicate depth and perspective with the layering of the limited palette. You can start with monochrome in pure black and white before layering the additional complexity of color.

The thing that motivates me the most is experimentation and exploration. I find that as long as I'm constantly doing and learning something new, I stay inspired and excited about the work. However, don’t look at too much inspiration. Sometimes, I can get lost on the Pinterest train, clicking into link after link after link. Visual overload can crowd and push out your own ideas, so be careful to balance looking externally and looking internally. Always be hungry for discovery, but save space for your own creativity to flow.”

Allison Press, interaction designer, IDEO San Francisco

Allison is an interaction designer and strategist at IDEO on a mission to design for the public good. Whether it’s improving how public institutions serve their citizens, creating digital access to learning, or cultivating civic engagement, she is driven toward systems-level challenges.

"A balanced composition has three things—a large element (like a colored background), a medium element (like the focal point), and a small element (to add visual texture). If you want to take your creation to the next level, adding a little bit of texture in digital illustrations goes a long way.”

Erika Díaz Gómez, former OpenIDEO design fellow, Bógota, Colombia

Erika was born in Colombia and loves creating stories without words. She thinks that telenovelas are more interesting than science fiction.

"Create your own personal and technical rules; fail, win and be patient. Learn from yourself. Document, revisit and appreciate what you designed in the past. Explore your personal craft and celebrate your creator's identity. Make and repeat. Go analog, explore both your personal and craft's constraints, and don't let your commercial work take over. Art and side projects are the best teachers.”

Abraham Pena, Cybersecurity Visuals Challenge participant, Doral, Florida, USA

Abraham is a web designer and brand strategist dedicated to creating conceptual worlds for his clients through the use of metaphors and visual allegories.

  1. "Research a lot. The key to this process is to have clear concepts from the start. Then think of the final users: How would they understand what you want to say? Even a complex topic like cybersecurity can be translated into an easy-to-understand visual language, just by making the right connections with the visual references of the final user.
  2. Iterate like crazy. Your first idea is not always going to be the best.
  3. Interact with your community. Your peers and mentors can give you priceless feedback and they will let you see the design from an outside perspective."

Abrahma Tansini, Cybersecurity Visuals Challenge participant, Pamplona, Spain

Abrahma is a passionate logo and identity designer with experience developing brands, advising enterprises internationally. Passionate about illustration, he has worked as a freelance illustrator on children’s book illustrator and also loves to make caricatures and cartoons.

“The best way to create images for a technical project is to know the concepts and ideas, plus have a broad knowledge of the subject, which in this case was cybersecurity. The mentorship and guidance from cybersecurity experts that we were paired with for this Challenge was important and necessary. As designers and illustrators, we are not necessarily familiar with the technical concepts of cybersecurity, but we do have the tools to transmit complex concepts through the power of visual images.”

Claudio Rousselon, Cybersecurity Visuals Challenge participant, Cuernavaca, Mexico

Claudio is a freelance artist focused on muralism, illustration and printmaking. He’s a creative that has always explored the themes of technology, sci-fi, aerospace, and energy sciences.

Draw a lot! Sketching and mindstorming, writing things down, and reading lots. I believe in the power of instinct and how it expands with creativity. Inspiration comes to me mostly during work—the more you dig into it, the more things pop up in your head. It works for me to expand the ideas to the wall or a BIG table: getting a visual perspective of the concept helps a lot. Change your process and it will change your outcome. Also, never forget to embrace accidents and mistakes. Not all of them are useful and some can go beyond repair, but you can learn a lot from them. Plus, the feeling of being amazed by unexpected results is great.”

John Hurley, Cybersecurity Visuals Challenge participant, Boston, MA, USA

John is a product designer and art director with experience in UI/UX and visual design, creating wireframes and visual concepts for a range of platforms. As a designer, he enjoys solving complex problems by using a holistic design process with a focus on multi-disciplinary collaboration and rapid iteration.

“Collaborate. Reach out to as many people as you can. Everything from subject matter experts to co-workers, friends, and anything in between. Our final submission was the result of gathering opinions and exploring our topic in ways that are simply impossible to accomplish on your own.”

If you’re interested in learning more, you can browse the final portfolios of 23 shortlisted visual creators from the Challenge on the OpenIDEO platform.

Every story begins with the foundation of language. Oftentimes, when we think about language, our minds default to written text and spoken conversation. But language is more than words—it’s any way of communicating across mediums that brings an idea, topic, or conversation to life.

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8 designers' tips for better visual storytelling, storytelling, community engagement

5 ways to address climate change from your own kitchen

Try design-thinking the contents of your fridge

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There’s still a tremendous amount of change that needs to happen at the corporate level, but we now see some big food companies responding with greater transparency in sourcing, cleaner labels, and more natural ingredients.

Project Drawdown, one of the most comprehensive and respected plans to reverse climate change, lists the top 100 solutions to reverse global warming. Eight of the top 20 are connected to the food system, including reducing food waste, adopting a plant-rich diet, and supporting regenerative agriculture.

For example, the food we waste is responsible for about eight percent of global emissions. And it turns out your own kitchen is ground zero for potential impact: US households account for 27 million tons of the 63 million tons of wasted food per year.

We use design thinking to help our clients run towards big challenges like food waste, but the same principles can make an impact in your own home. We can each prototype our way towards new practices in our kitchen. Food is, after all, one of the most forgiving materials, and even the most abject kitchen failure is usually edible.

Here are five simple ways to design think your way towards addressing climate change in your own kitchen.

1. Adopt an experimental mindset

I bet you've heard some of this before, but it bears repeating: If each of us replaced a third of the beef we eat with pork, chicken or legumes, the World Resources Institute reports that our food-related emissions would fall by around 13 percent. But adopting a more flexitarian, plant-rich diet is a serious behavior shift, and not an easy one.

What if we reframed “never eating steak again” as “experimenting with eating mostly plants”? Trine Hahnemann, a Danish culinary writer, tells a story about her family’s generational transition to a plant-rich diet. Her grandma’s recipe for a pork dish called for meat as the main ingredient. Later in the 1970s, her mom adjusted the recipe so it used only half the pork. Today, Hahnemann cooks the same family dish but with no pork at all.

The design challenge is crafting plant-based options that are so satisfying and enticing that you don’t miss the meat. Like Hahnemann, we can experiment our way there. Start slowly by removing meat from traditional recipes. My meat-free pozole soup was an experiment, and though it lacked the oily richness of the pork version, it was a satisfyingly rich broth with hearty beans—another edible prototype.

2. Buy less

Not all food waste is created equal. That moldy tomato you never got around to eating used up more resources than a tomato left on the vine: Resources were used for it to be picked, packed, shipped to a grocery store, unpacked, stocked, selected, paid for, brought home, and now rotted. It takes two months for that tomato to decompose in the compost, during which time it releases methane into the atmosphere—which produces eight times more emissions than carbon.

When you head to the store or farmers market, simply bringing home less food will do wonders to cut down food waste. Embrace discomfort—a key design principle—by grabbing a smaller shopping basket to constrain your purchases, even though it might feel like you’re not buying enough.

Once you get home, use a Sharpie to date your food to remind yourself to enjoy it within a particular time frame. Place your “cook first” ingredients in the front so you’re more likely to reach for them.

3. Buy better

Design requires inspiration. To bring this to your food choices, make going to your local farmers market every week a habit. With each visit, you’ll get inspired by seasonal produce and begin to unlearn the mentality of having anything, anytime (and having it look perfect). Nature has constraints, and this is one of them.

Shopping at farmers markets also helps farmers and can promote sustainable soil practices, which is one of our only proven ways to sequester carbon. Not only is good farming beneficial for the soil, but it’s a bonus for your taste buds. Healthy soil helps farmers grow flavorful, nutrient-rich produce. Good flavor is often a proxy for good nutrients. If you buy an apple that was grown using regenerative agriculture techniques, you will taste the difference: It will be juicy and delicious, not to mention rich in nutrients. But an apple picked a year ago, shipped across the country or world, and kept in cold storage only offers you sugar and fiber—the nutrients died long ago. As Alice Waters put it, “You want aliveness in your food.”

4. Embrace constraints

Design constraints in the kitchen range from your cooking skills, to your work space, to your available equipment, to your budget, to the ingredients themselves. Whatever those constraints are, embrace them. Most chefs say quality salt, quality olive oil, and heat (whether a hot plate or six burner) are the only critical elements.

Culinary confidence in the kitchen—feeling like you have the skills to make something worth eating—can help you boldly embrace constraints. The good news is that culinary confidence is a muscle that grows stronger as you use it.

To build your culinary confidence, read Tamar Adler’s book, The Everlasting Meal. It’s made me give up on exactitude in the kitchen, and instead take delight in using a recipe as a jumping off point and improvising by cooking with what’s on hand. Her simple approaches to dealing with food that might otherwise go to waste—like smashing leftover garlicky beans on toast for an easy dinner—help us look at our fridges with a new sense of frugality and hope.

Try making pesto out of leafy greens (even carrot tops), nuts, and hard cheese you have around, rather than feeling like it has to be basil, pine nuts, and parm. There are no rules, just constraints that make you more creative.

5. Collaborate

At the United Nations Climate Summit last month, 16-year-old Greta Thunberg told a group of world leaders, “The world is waking up, and change is coming whether you like it or not.”

We’ve reached a tipping point, and change is coming. With your friends and family, let’s make time to cook and eat together. Let’s share a meal and talk about how to have a better life with less waste and more joy. And if there are leftovers, send your guests home with them, date them in your fridge, or use them to make soup tomorrow.

There have been some exciting changes in the food industry over the last decade. Our purchasing choices collectively forced food brands to rethink their offers and evolve their practices.

Climate
Food
5 ways to address climate change from your own kitchen, sustainability, climate innovation, food innovation, climate change

3 tips for exploring taboo topics through play

How to design playful moments to break the ice on sex, death, and everything else

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Embracing conversations about taboo topics can help deepen understanding and empathy, and empower people to make better decisions about their health, finances, and careers. And since many taboos are related to serious global epidemics, like homelessness and segregation, talking about these issues is the first step toward taking action—and even affecting real change.

Thankfully, surfacing taboo topics doesn’t have to be as awkward or scary as it might seem.

Did you join millions of people to dump an ice bucket on your head to raise awareness for ALS, and suddenly find yourself discussing (and maybe even donating on behalf of) a disease you didn’t have a personal connection to? What if you walked into middle school health class, and your teacher was wearing tampon earrings or giving out anatomical cupcakes that made you laugh and made it easier to talk about periods?

Play has the power to translate fear and awkwardness into curiosity, with humor, storytelling, games, and interactive experiences that can help people feel comfortable (and even enjoy) diving into a tricky topic.

Here are three ways to start a conversation about anything—even the most taboo topics—through playful design.

1. Create an immersive experience

Death is terrifying. “Reimagine End of Life,” a city-wide exploration of life and death with creative workshops, performances, comedy shows, and reflections, makes it easier to wrap your head around. Last year in San Francisco, I joined 10 strangers in an interactive theatre experience inspired by the question, “What if facing our death allowed us to live more fully?”

Through virtual reality simulations, eulogy readings, and a theatrical visit to purgatory (picture white curtains and costumed actors), the event immersed our group in a new world and guided us to face death together, one step at a time. A year later, I still find myself reflecting on this experience and sharing my hopes and fears about dying.

At your next event, try incorporating skits, role play, costumes, and themed decorations to fully immerse your group in the topic you’re discussing. These interactive elements can create a safe environment for people to really open up.

2. Meet people where they play

Sex and contraception can be intimidating and even embarrassing topics to discuss in many cultures, making it difficult for health experts to dispel myths and support youth as they make decisions about their bodies. But dance contests, magazines, nail salons, and fashion shows? Those teens can get behind.

In Zambia and Kenya, IDEO.org has brought playful experiences to life through The Diva Centers as well as through the upbeat Future Fab brand, which give teens and staff a space to connect and talk about anything—from glittery nails to IUDs. The IDEO.org team has also designed aspirational characters known as the Divine Divas to give the girls an opportunity to talk about their goals for the future—and how contraceptives might fit into them.

If you’re looking to tackle a taboo topic with a specific group of people, consider their natural gathering places. Do they go rock-climbing, cook, or hike? By meeting people where they feel most comfortable, you can make difficult conversations easier to navigate.

3. Forgo words altogether

For topics so complex that we don’t know where to begin—how about by translating words into motion? Creative Tensions is a “conversation that moves” developed by IDEO and the Sundance Institute Theatre Program, where participants reveal where they stand on an issue by where they physically stand and move in the room along a spectrum between two options. The exercise can help people explore polarizing topics by asking, for example, “What inhibits our sexual lives more—the government and society, or ourselves?” Participants can either share their perspective aloud in a facilitated conversation or express themselves silently through their movement alone. It’s a non-verbal way to start meaningful explorations of taboo topics that everyone can be a part of, simply by moving their feet.

To do something similar, try asking people to express their thoughts without words—through dance, music, drawing, photography, or building with LEGOs. These creative exercises can lower the barrier to entry and prompt even the most reticent to participate, and eventually, start talking.

With thoughtful design, breaking the ice on complex topics can be more playful than painful. Between comic books and board games about menstruation, superhero-themed summer camps about social issues, and ballot education parties, there are countless ways to help people navigate controversial topics.

What methods do you use to help get people talking? Send your ideas so we can work together to unlock meaningful conversations around the causes we care most about.

Cancer, sex, money, birth control, poverty—just a handful of topics on a list many of us might call Things I Want to Bring Up But Don’t Know How. But shying away from stigma keeps people from talking about the issues that really matter.

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3 tips for exploring taboo topics through play, play, creativity

Lindsey Turner

I’m passionate about building brands, products, and experiences that help organizations show up with meaning and momentum.

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Leader
Leaders

I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

My tween twins teach me more about technology and gen-alpha than the last decade of trend reports.
Making things that matter
Consumer Products & Retail
Media & Entertainment
AI & Emerging Tech

Rachel Young

My work helps organizations see who their products aren't working for—and build the will and the tools to do something about it

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Leaders
For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

The greatest project to which I’ve ever contributed is raising my two daughters with my husband.
Uncovering unmet needs
Consumer Products & Retail
Learning & Work
Media & Entertainment
Play
Public Sector

Brian Pelsoh

I lead with craft, ensuring our work is creatively excellent: rooted in deep human insight and imagination, while also grounded in the realities of business and technology.

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Leaders

My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I love a good crit.
An inclusive, hands-on approach
Health
Learning & Work
Media & Entertainment
Public Sector
AI & Emerging Tech

Tony Wong

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth.

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Leader
Leaders

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.

I have a thing for antique maps.
Developing China-led innovation and capabilities'
Consumer Products & Retail
Food
Learning & Work
Industrial & Manufacturing
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The decisiveness crisis in senior leadership teams: Sam Conniff

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Mina Seetharaman talks with Sam Conniff, founder of Uncertainty Experts and author of The Uncertainty Toolkit, about why leaders often value appearing decisive over being right, and three learnable questions that help teams make better decisions without pretending to have certainty.

Learning & Work
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How to not know: Simone Stolzoff

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Mina Seetharaman talks with journalist, author, and former IDEO Design Lead Simone Stolzoff about why certainty is seductive, how the pursuit of it can undermine decision-making, and how leaders can build uncertainty tolerance as a practical skill.

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AI tools for researchers, patterns vs. insights, and when to trust AI output: Q&A with Angela Kochoska

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IDEO Design Researcher and Data Scientist Angela Kochoska answers questions about using AI responsibly in research, including how to preserve nuance, distinguish patterns from insights, avoid outsourcing judgment, and recognize when AI-assisted synthesis is genuinely useful.

AI & Emerging Tech
Technology
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How to use AI for more human-centered research: Hannah Rosenfeld

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IDEO Executive Design Researcher Hannah Rosenfeld shares a framework for using AI intentionally across the research process—not only to work faster, but to widen the aperture, notice nuance, challenge assumptions, and create new ways to engage with research data.

AI & Emerging Tech
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