There’s a lot of excitement in the education sector about the need to equip students with skills like critical thinking, collaboration, and communication, to prepare them for a global, innovation-driven economy. But that’s easier said than done. Major changes are needed to move from a decades-old model towards creating new ways to educate students. Schools and their leaders, particularly in low-income contexts, often lack the necessary resources and support.

But given the right tools, school leaders can be the key to bringing this much-needed change to their schools. Knowing this, The William and Flora Hewlett Foundation partnered with IDEO and the Stanford d.school to create School Retool, a four-month-long professional development fellowship that trains principals to take a do-it-yourself approach to school change by conducting small, scrappy experiments called “hacks.”

The best part: They use the resources they already have available to address their schools’ needs now, without waiting for external funding or assistance. School Retool is available to principals at public schools where 60 percent or more of students qualify for free and reduced lunch, which is a common measure of poverty. The School Retool program provides research-based strategies for improving student outcomes, as well as training and one-on-one coaching on how to redesign school culture through easily achievable changes.

A Scaled Approach

School Retool addresses a common challenge in creating change across schools: Each school has its own people, culture, and needs, so programs need to be flexible. The fellowship helps school leaders define their aspirations, and provides them with inspiration through “Big Ideas” that have proven to be successful in different contexts in education. It then supports them to start small with hacks that help them learn how to implement these ideas in their own school. The program scales through regional cohorts of principals who learn from each other as they go through a process of setting goals, designing hacks, reflecting on the learning and progress, and making improvements to the next iteration.

Small Steps Toward Big Change

As School Retool has rolled out at schools across the country over the past two years, it’s becoming evident that small changes are adding up to major progress, and that the small hacks approach is helping leaders go from planning to doing. Take, for example, Marthaa Torres, the principal of a low-income San Francisco high school who started with a small experiment with one struggling student, trying to create a more personalized learning plan for him. “The hacking approach is a framework that will help me eventually get to the kind of school that I’m trying to create,” Torres said. To build on the learnings of her “hack,” she created and expanded a personalized coaching program for the student’s peer group of older Latino boys. Her goal is to roll out additional advisory support in the next school year. What started as a “hack” to give agency to a single student is beginning to affect the school-wide culture by incorporating student voice into decision making.

Creating a Movement

The School Retool fellowship launched in 2015 with a pilot for 16 principals from seven San Francisco Bay Area school districts, reaching more than 12,000 students. School Retool has since hosted cohorts for school leaders in Washington D.C., Detroit, Virginia, Idaho, and Colorado. By the end of 2016, 164 school leaders of over 114,000 students had participated in the fellowship program.

In addition to the in-depth work with school leaders, School Retool is creating a national dialogue around change in schools. Its first national effort drew more than 1,500 principals in the Shadow A Student Challenge, who spent a day walking in students’ shoes to build empathy and gain insight into their students’ school lives.

Learn more about how more school leaders are enacting change: bringing a sense of true belonging to a school’s culture; engaging students as active learners; hacking towards literacy; retooling for equity; and more.

WATCH: Marthaa Torres: Adopting a Hacking Mindset on Vimeo.

Remember your first View-Master? The sound and feel of that iconic camera-snapping motion, the excitement of seeing those vivid images in the form of your own personal slideshow? Introduced in 1939, this stereoscopic toy brought beautiful landscapes and famous attractions to the eyes of kids around the world.

Flash-forward more than 75 years, and the View-Master has been reincarnated to spark that same sense of wonder for the digital age. The redesigned model, the result of a project collaboration between IDEO and Mattel, is a modern case that bridges technology with play. The new View-Master preserves the classic features of the original toy, such as the original lever and wheel, but offers a much more immersive, 360-degree virtual experience.

Here’s how it works: Download the View-Master app and slide a smartphone into the sleek new red-and-white headset. From there, the phone’s camera will scan the QR codes on the reels to view a wide variety of images, such as wildlife, outer space, and a dinosaur landscape. Two slightly different images are displayed side by side on the device's screen. As each of your eyes looks at just the image directly in front of it and tries to reconcile it with what the other eye is seeing, a 3D effect is created. By moving your head around with the viewer over your eyes and taking advantage of the sensors within your phone to sense direction and position, you can travel through each of the scenes, exploring each of the different settings.

After working alongside Mattel to understand the heritage of the View-Master brand, researching the potential for VR and play, and exploring a variety of materials for the new device, designers created several prototypes that they tested with their core market: kids. As a result, the final design accounted for things like whether it could pass a drop-test or fit into kids’ hands.

Beyond the joy of pure play, the technology that powers the new View-Master also opens up a new world of possibilities for learning. Imagine turning a page in a textbook and seeing dinosaurs come to life. Or a virtual tour of an art museum through a set of View-Masters.

"We view this as just the beginning," said Doug Wadleigh, a Mattel executive, in an interview with CNET. "Obviously, we're getting in this space pretty early. The goal is to create the View-Master brand for the next 75 years."

Genentech is a biotech company that tackles difficult-to-treat medical conditions across the globe by creating innovative treatments. As a sponsor of the TED2012 conference, Genentech approached IDEO to partner in creating a “social space” for the TED exhibit hall that would captivate participants in an interactive brand experience and garner excitement around the future of personalized medicine.

To make leading-edge science more accessible to the masses, the team landed on an exciting new provocation: What if we could turn genes into music? IDEO worked closely with Genentech to develop an immersive genetic experiment that could incorporate traits of the TED community, using the company’s brand new technology for overnight gene analysis. A TED participant would choose a colorful trait pin packaged with a cheek swab kit and corresponding barcode, allowing them to leave a genetic sample one day and return the next day to discover that four SNPs of DNA had been analyzed overnight and translated into a unique musical track.

The IDEO team developed the concept, prototyped it with scientists, musicians, and sound engineers, and designed every element of the physical and digital experience—from the swab kit and packaging, to the built space and listening stations, iPad app, and other digital touchpoints. At the heart of the experience was music, including an algorithm that could generate 6500 unique musical combinations to reflect the genetic diversity of the TED participants.

Genentech’s “Infinite Variations” exhibit at TED2012 created the world’s first genetic symphony, an innovative and colorful blend of science and music. With the exhibit, Genentech sparked novel, approachable conversations about the role of genetics in medicine.

Of the 1850 attendees, over 1100 joined the genetic experiment in music and walked away with a new understanding of personalized science—and of their own genetic makeup.

What happens when you serve kids food made with cricket flour? And what do parents think? That’s what IDEO and Bitty Foods sought to learn during a collaboration to explore new kinds of lunchbox foods as a means to discover opportunities for alternative sources of protein.

We talked to Megan Miller, cofounder of Bitty, the Bay Area startup that makes delicious foods with cricket flour, about the collaboration.

Listen to the full audio story below, or go to Soundcloud.

My friend Stefan suggested I try a different mindset. Instead of trying to get things right, I should put myself in “play mode.” From his email:

Right then, I was working on an illustration for part of my book where some early readers got confused. But I wanted to get it right, so I’d been putting it off. "Okay," I thought. "I can afford to waste an hour on this."

I tried play mode. I told myself the next hour didn’t matter—I was just goofing around and having fun. I set a timer. I made about 15 rough sketches. Then the hour was up. And I hadn’t gotten it right. But I’d broken the ice, and I was in the zone, so I kept working. Thirty minutes later, I had an illustration I was happy with. And the whole thing was fun rather than stressful. Play mode worked!

I’m writing this post to remind myself of the value of play mode. Next time you talk to me and I say, "I’m stuck," tell me to flip the switch.

This post was originally published on Jake Knapp's blog.

I get stuck a lot. I get stuck writing, editing, making slides, designing, replying to email. I get stuck anytime I want to get something right.

But there are limitations to voice-enabled interactions. They’re slow, embarrassing when other humans are around, and require awkward trigger phrases like “Okay, Google” or “Hey, Siri.”

Thankfully, though, talking into midair is no longer our only—or best—option.

The new iPhone introduced a camera that can perceive three dimensions and record a depth for every pixel, and home devices like the Nest IQ and Amazon's Echo Look now have cameras of their own. Combined with neural nets that learn and improve with more training data, these new cameras create a point cloud or depth map of the people in a scene, how they are posing, and how they are moving. The nets can be trained to recognize specific people, classify their activities, and respond to gestures from afar. Together, neural nets and better cameras open up an entirely new space for gestural design and gesture-based interaction models.

These new options beg the question: Of the existing interaction modalities—haptics (touch), sound (voice), and vision (gesture)—which is better to use when, and why?

The use case points toward an answer. When you’re SCUBA diving, or water skiing, or directing traffic on the deck of an aircraft carrier, the auditory channel isn’t available, so gesture or touch become essential.

In an operating room, a surgeon’s hands are sterile; she can’t flip through radiology scans—only speech and gesture are available. If you’re conducting an orchestra or on a military raid you can’t call out commands, so we’re back with gesture.

WATCH: From Charlie Chaplin to Cricket, there are a wide range of sources to inspire us as we design for gestural communication.

To dig into it further, our team at the Cambridge studio snagged a camera like the one in the new iPhone and performed a series of experiments to figure out when gesture might be the best choice.

First, we gave pairs of people an idea, then we asked them to make a four-handed pose to express that idea.

Then we recorded stories and tracked people’s hands using computer vision to study when we naturally deploy gestures to amplify emotion or explain a concept.

WATCH: Tracking how we gesticulate to bring stories to life.

WATCH: Ask a group of people to perform an action or request and you get some variation. The trick is finding gestures that are as universal as possible.

Lastly, we trained a neural network to recognize a small set of gestures, and used these to control a Philips HUE light set and a Spotify station to create an installation for the office.

WATCH: Using a set of gestures, we trained a few devices in our office to respond to our cues and adjust the lights and music.

In messing around with these exercises, we discovered that gestures need to be either sequential, like a sentence—noun then verb, object plus operation. For example, for “speaker, on,” one hand designates the noun, and the other the verb: You point to speaker with left hand and turn the volume up by raising right hand.

Another surprising insight: Gestures are generation-specific.

When asked to signal turning up the volume, a few people twisted an invisible knob, but most of the under 30s lifted a palm or made a pinching gesture with their fingers.

After analyzing our results, we boiled our thoughts down to four reasons to opt for gesture over voice or touch:

1. Speed: If it needs to be fast, gestures are much quicker than speaking sentences.
2. Distance: If you need to communicate from across the room, gesture is easier than dealing with volume.
3. Limited lexicon: If you don't have a thousand things to say, gestures work well. The smaller the gesture set for a given context, the easier it is to remember. (Thumbs-up/thumbs-down, for example.)
4. Expressiveness over precision: Gestures are well-suited to expressing emotional salience. A musical conductor communicates a downbeat and tempo, but also so much more: dolco, marcato, confidence, sadness, longing, and more.

It's exciting to imagine a whole new category of products that will take advantage of gesture’s subtlety, expressiveness, and speed.

How might we use gesture in unexpected ways? I’d love to hear your thoughts.

Many thanks to the rest of the team: Lisa Tacoronte, Todd Vanderlin, Jason Robinson, Danny DeRuntz, Brian Standeford, Eric Chan, and Ari Adler.

Since Siri was introduced in 2010, the world has been increasingly enamored with voice interfaces. When we need to adjust the thermostat, we ask Alexa. If we want to put on a movie, we ask the remote to search for it. According to some estimates, some 33 million voice-enabled devices reported for duty in American homes by the end of 2017.

“I don’t think of myself as a collector, I just keep the stuff that happens in my life," Kelley says. And what happens over the course of a life in design adds up.

Kelley, who founded IDEO 40 years ago and went on to launch Stanford's d.school, has a lot of stories to tell, and most of them are connected to stuff—stuff IDEO made, stuff given to him by other designers and architects like Ettore Sottsass (who also designed Kelley's house), stuff that unlocks memories and, not infrequently, gets him choked up. (SPOILER ALERT: skip to 1:54 where he points out a picture from his wedding. One of the guests is IDEO cofounder Bill Moggridge, the father of interaction design, who died in 2012.)

Take a tour of David Kelley's office shelves

The wall of wooden cubbies in Kelley's small Palo Alto office is crowded with prototypes, model automobiles (Kelley is also a car buff who owns about 20 vehicles, including a 1954 Chevy pickup), and other curios like a giant "I" that lights up and is inscribed with his life's story. His coworkers fabricated it for him in the company shop for his 50th birthday.

In fact, Kelley has a small museum of birthday keepsakes that IDEO designers have given him over the years: a giant spotlight, an old motorcycle, and one of those mechanical horses that costs a dime to ride, purchased from a grocery store.

Inspiration and materials for those gifts often came from University Art, the Palo Alto supply store down the street from the studio. "There was a guy named Jim, lovely white haired guy," Kelley says. Jim was the store manager, and when Kelley told him he was starting a new company down the street and would like to open an account, Jim replied that they'd have to charge $50 a month to qualify. Kelley admitted he didn't know if they'd be able to do that. "Fast forward a few years, Jim was still there and we had about 350 employees and we were charging $50 a minute. Jim would always remind me of that story..."

Kelley's collecting gene runs in his family. His mother used to call it "shopping in the basement." She'd go down to the first floor of the house and dig up something from Kelley's past and send it to him for his birthday.

"Things would show up in the mail: My leather pouch that I would keep my marbles in when I was a little boy; my boy scout uniform. I'm kind of in that same vein as my mother. I'm keeping things that are meaningful. When I am sitting around, I can look at the model we made of the first mouse or the Christmas card we made in 1993 and I just think, it's pleasurable now; it's going to be even more pleasurable as I get older."

Though IDEO still makes stuff, much of what we design, along with what we consume, has become less tangible. And it's a good thing—there's not much more room on Kelley's shelves.

It's not everyday that you see the first ever example of something you love. So, when David Kelley invited us into his office and pulled an early prototype of the Apple Mouse off his shelf, I let out an audible gasp.

In one sentence, who are you?

I'm a creative jack of all trades, I guess, which can be useful but is often frustrating, especially because I'm surrounded by very talented people with a depth of skill and knowledge that always feels out of reach for me.

What do you do? How did you learn it?

These days, I mainly make music and podcasts. I write and sing songs under the name The One AM Radio, I've scored some film and TV, and I make beats in a project called Moors. The podcasts I make are called Song Exploder, in which musicians trace the creative decisions that went into a song of theirs, and The West Wing Weekly, in which the Aaron Sorkin TV series is discussed in detail. As far as how I learned—I studied graphic design in school and I think that had a big influence on how I think about things. With music, I mainly learned by listening to others talk about what they do. That became the basis for starting a podcast, too; Song Exploder is about listening closely.

3 favorite possessions?

1. My computer (whatever it is at any given time, it's my way into everything)
2. My custom Healy electric guitar (it looks and sounds beautiful, and it's the first time I'd ever had anything custom-made)
3. My house (it's small but peaceful and cozy, it's where I live and work, and it feels like an extension of who I am).

What does a typical work session look like?

Part of the garage at my house was converted into an office, which I use as a makeshift recording studio. I have my computer, my piano, and my guitars in there. I sit in front of the computer, and usually work in two-hour bursts until my focus runs out. Then I pace around the backyard and in and out of the house for a while until my ears and my brain settle back down, and then get back to work. I usually start in the early afternoon and work until pretty late into the night.

How do you get over creative block?

I'll let you know once I figure it out. I started Song Exploder in part because of writer's block in my own songwriting…and I'm still not sure that I've gotten through it.

How do you see the world in 2078?

At this point, I'm just hoping there will still be a world left to see in 2078.

What’s your number one bucket list item?

One casualty of my dilettantism is that I don't have a a number one bucket list item. I have three items that might rank at number four, though: I'd like to produce a feature film, design my own house, and see all seven continents. But if none of them happened, I'd find something else.

Who are you creative crushin’ on lately?

I am in love with the music of Grouper and the prints of Phil Chang, who is pushing at the edge of what photography can be.

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Podcasts are the most important medium of our time. That’s right. They provide a meritocratic platform, and the best of them verge on art. One such podcast, Song Exploder, introduced me to the creative talent of Hrishikesh Hirway about three years ago. Since then, Hrishi and I have kept in touch—he even gave a visiting lecture on the intersection of sound and graphic design at our San Francisco studio. Like all of us at IDEO, Hrishi approaches every project as a design problem. I was thrilled to again catch up with him in this installment of Creative Crushes.

I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

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My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.

Most AI products today are built for work—a space with clear problems and established systems. One founder noticed a gap: personal life is messier, harder to systematize, and mostly left behind by the AI boom. So she built Cue, a personal AI that lives inside iMessage and group chats, to go where the other tools haven't.

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In this episode, Becca Carroll, IDEO's Chief Strategy Officer, talks with Sida Li, co-founder and CEO of Shared Context Lab, about staying anchored to a human need while the technology around her keeps changing shape, why she treats her business model with the same rigor she'd bring to a product, and what it feels like to build a company at this particular, disorienting moment in AI.

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The conversation also gets into how Sida makes design decisions: the language Cue uses to describe itself, the tradeoffs behind building inside iMessage instead of a new app, and a real story about a business idea that didn’t pan out.

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This is the second in a two-part series profiling founders from IDEO's Startups-in-Residence program. The first conversation is with Johannes Seemann, founder of Sooner, on designing GenAI for the emotional side of money.

Most personal financial tools are built to run the numbers and optimize towards a budget. While that works for some, most people experience money as a lived relationship that does not neatly fit into a spreadsheet. Johannes Seemann and Becca Carroll discuss why money is emotional before it is mathematical, and what a human-centered approach to building a generative AI financial product looks like in practice.

Mina Seetharaman talks with Scott Shigeoka, author of Seek and Head of Curiosity Cultivation at the Eames Institute, about what distinguishes genuinely curious leadership from performative curiosity, how power dynamics shape curiosity, and why practicing curiosity can restore energy rather than drain it.

Mina Seetharaman talks with David Epstein, author of Inside the Box and Range, about why total freedom often produces average work, how leaders can design useful limits on purpose, and what organizations such as General Magic and Pixar reveal about the relationship between boundaries and creativity.