IDEO and Fotile have had a relationship since 2009, working together on projects including a unified design language for product offerings, retail environments, and IoT strategy. For the dishwasher, IDEO and the Fotile research team came together for design research, shadowing Chinese families in different cities as they prepared meals from start to finish. Together they discovered that unlike in Western cooking, where several kinds of cookware are used for different dishes, Chinese cooks tend to use the same cookware to prepare all of their dishes.

That meant that the cookware needed to be cleaned several times during a single meal preparation, rather than once at the end. In this context, the sink serves different purposes over the course of cooking—it’s a place to wash and store prepped ingredients, rinse the cookware, and deep clean the dishes used in food prep and during the meal.

Based on this insight, IDEO made a list of product design recommendations that became Fotile’s Sink Dishwasher—a counter-level, multi-purpose appliance that specifically suits Chinese cooking habits. IDEO’s design guidance gave Fotile the confidence it needed to launch its product into the market, and served as a blueprint for the future iteration of Fotile’s Sink Dishwasher.

On March 25, 2015, six months after the project ended, Fotile launched the world's first sink dishwasher designed for Chinese families. Eight months later, its market share exceeded 30 percent, setting off a wave of innovation in the Chinese dishwasher category.

In 2016, Fotile introduced a three-slot dishwasher with an added compartment for cleaning fruit and vegetables—a direct response to a research finding that Chinese families are concerned about food safety. When this new model hit the market, Fotile’s dishwasher market share jumped to 41.1%. In China, Fotile is now synonymous with “sink dishwasher,” and the company has a widespread reputation among consumers as a symbol of a safe and healthy Chinese family kitchen.

Since its founding in 1994, Fotile’s Chairman, Mao Zhongqun, has made it his goal to “do nothing but build a high-end Chinese family brand.”

30%

Fotile Sink Dishwasher’s share of the market in China, just eight months after launch

41%

Fotile’s dishwasher market share after it launched a three-slot version in 2016

#1 selling brand

in the mainstream price segment of the Chinese dishwasher market as of August 2023

BoAo Group’s idea to design a new baby car seat was fueled by a newly revised minor protection law, which made using child safety seats mandatory beginning June 1st, 2021. As ZUOWE and IDEO looked around China’s emerging car seat market, the team noticed a singular focus on safety and safety features across most international and domestic brands. There was a clear opportunity for a new product that could meaningfully differentiate itself by not only providing safety features but also meeting the needs of modern Chinese parents.

To kick off the project, the IDEO team needed to answer two questions: What matters to the new generation of parents in China? And how will their style and approach to parenting affect their expectations for baby car seats? Taking into account the potentially different consumer needs in different geographies, the IDEO team headed to Shanghai, a city with more than 25 million people, and the city of Taizhou in Zhejiang province, which has a population of 2 million. They conducted in-depth home visits to local families, visited many brick-and-mortar mom-and-baby shops, and interviewed people like specialized nurses, parenting experts, and child psychologists. 

Despite the differences between the two cities, IDEO discovered commonalities during consumer conversations. Young Chinese parents were experiencing a perceived identity gap. As individuals, they felt they had distinct personalities and a clear sense of self. They actively expressed themselves through their clothes and belongings. But when they became parents, this sense of self weakened or disappeared completely.  Their identities shifted to being someone’s mom or dad overnight. This new generation was eager to show their unique approach to parenthood as they used to express their sense of self. But many products were designed for children, with little regard for parents. 

This core finding helped set the direction for the new baby car seat design and brand Maple&Co. However, there were still two significant challenges to overcome. One, IDEO needed to design a product with stringent technical regulations and standards on a tight timeline—ZUOWE wanted to launch the new car seat at an important industry trade show within the year. And two, the team had to help the organization transform its thinking and ways of working to be more consumer-centric.

BoAo’s strength lies in its 20 years of experience developing and manufacturing car seats for major domestic and international automotive brands. This gave the company an edge in overcoming technical barriers and driving mass production. But its engineering and manufacturing mindset had become a barrier to transforming into a D2C brand. With such ingrained ways of working, pivoting to a more creative process can be hard. 

To address this hurdle, IDEO set up co-creation workshops, bringing together ZUOWE’s newly formed baby car seat team and manufacturing experts from their factories to discuss design direction and details early on. The benefits of the collaboration were clear: It was easy to share feedback in a timely manner and make product design decisions very quickly. When IDEO presented a design that emphasized natural textures during a workshop on brand positioning, a member from Bo Ao’s manufacturing team said, “This feels very different. This could become a major selling point,” and that they had “never seen” anything like it done by other baby car seat brands.

A year after working together, ZUOWE Technology launched Maple&Co and the new Maple baby car seat across its main e-commerce channels. Modern and minimalist in soft natural colors and wooden veneers, Maple appeals to the aesthetics of young parents in China. Despite a series of micro COVID outbreaks in China, within three months, Maple had already achieved better-than-predicted sales and received favorable comments about the look and quality of the car seat from parents. Fast forward two years, additional collaborations with IDEO have enabled the young startup to grow its child travel portfolio from a signature car seat into a more holistic offering that includes highly functional, fashionable, and adaptable car booster seats and strollers that thoughtfully address the needs of modern Chinese families across various life stages at home—and on the go.

China's minor protection law mandated the use of child safety seats beginning June 1, 2021.

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Despite incoming regulations fueling a surge in purchases, car seats on the market rightly prioritized safety but did not consider the emotional needs and lifestyle preferences of a new generation of Chinese parents.

1 year

after the project ended, a new, differentiated baby seat product and brand, Maple&Co, launched

Top 6

during the 2023 “Double 11” shopping festival, Maple&CO secured the 6th spot on Tmall's new brand pre-sale list

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“Over a year ago, I had to take my cat to the vet for an unexpected and expensive surgery,” says one Card Member. “To be honest, I still don’t know if I’ve paid the bill off.”

Many crave the flexibility to pay for large purchases over time, but also want to avoid the pitfalls of debt. Others rely on debit or cash for small items—no one wants to accumulate interest on a cup of coffee, lunch with a friend, or box of Kleenex—but then miss out on valuable rewards.

American Express worked with IDEO to help them attract new customers by understanding what financially stable young adults wanted in a credit card. The team began by interviewing more than 120 millennials to understand their payment behaviors around debit and credit, and how they think about borrowing and spending.

One person described the monthly panic of receiving his bill—described as “statement shock”—and his habit of making multiple payments before his billing cycle closed to ease this anxiety. Others were wary of credit because of a large veterinarian bill or financial mistakes made in their 20s, and relied on debit because it felt safer than accruing a balance to pay off. Overall, the team learned that many consumers experience anxiety about paying their bills. And while financial products that offer more flexibility and control have been needed for years, they are especially valuable in times of economic uncertainty like today.

Based on this research, IDEO prototyped, iterated, and refined two concepts, with frequent feedback from users and the client. Called Pay It Plan It, this feature offers financially responsible consumers more transparency, confidence, and control.

Pay It allows Card Members to quickly pay for small purchase amounts under $100 with a few taps in the American Express mobile app. When that purchase shows up on their account, they can choose “Pay It” and still earn rewards on the purchase. This ensures Card Members can take advantage of rewards while lowering their monthly bill by paying for smaller items throughout the month.

With Plan It, Card Members can split up larger purchases of $100 or more—like an emergency trip to the vet or a new sofa—into equal monthly payments, with a fixed fee and no interest. When the purchase appears in their account, they can select “Plan It,” and will be offered up to three monthly payment plans, ranging from three to 24 months. Each plan comes with a fixed monthly fee and no interest. Card Members know exactly how much they have to pay each month, so there are no surprises. And if they pay the purchase off early, they no longer have to pay any future plan fees.

The design of Pay It Plan It did not come without challenges: Bill pay is critical, complex, and highly regulated. Pay It Plan It required a significant internal financial and technical investment, which was achieved after IDEO shared many of the emotional, compelling stories from credit card users with leaders at American Express.

The team worked closely with the American Express regulatory and digital teams to ensure compliance and seamless integration into the mobile app and website’s user experiences and interfaces. To heighten the sense of competence, control, and transparency for users, the designers focused on small interactions like status animations, proactive suggestions, and straightforward language. These interactions help Card Members anticipate upcoming payments and clearly understand Pay It Plan It.

Plan It was designed with transparency, control, and accessibility in mind: The payment plan fee is displayed in dollars to give the customer certainty over their total costs.

Initially, the team set out to create a new credit card with the needs of young adults in mind. But IDEO and American Express realized that Pay It Plan It could be scaled across existing credit card products to ultimately benefit and attract more Card Members. Now, almost all U.S. American Express Consumer Card Members have access to Pay It Plan It through credit cards, co-branded cards, and the well-known Green, Gold, and Platinum Cards. Since launching in 2017, Card Members have created nearly 5 million Plans, totaling nearly $4 billion in purchases, with an average Plan size of $789. Millennial and Generation Z Card Members have created approximately 44 percent of these Plans.

The flexibility and control offered through Pay It Plan have earned American Express positive press, including a call-out in The New York Times for being among solutions that “make it easier for their customers to borrow money, and to manage their monthly cash flow.”

At first glance, design-led innovation may seem difficult to achieve in large, established organizations like American Express, operating in a highly regulated and deeply rational industry. But the IDEO and American Express team successfully found ways to introduce new behaviors like rapid prototyping, cross-discipline collaboration, and leading with emotional customer stories within the existing organizational culture and structure. American Express has since established a permanent Pay It Plan It team dedicated to evolving the feature. Made up of employees across departments, this points to a new and collaborative team structure for the company.

By seeking to understand the human behind the Card Member, American Express has transformed credit and financial services for the better, helping both to be defined by empathy, utility, and transparency.

For more than two centuries, The Times held a strong reputation as a storied British newspaper. Then came the digital deluge. Publication after publication began adopting a relentless online publishing schedule aimed at capturing eyeballs and subscribers, and guarding against waning advertising sales and print readership. But The Times and its sister publication The Sunday Times thought there might be a different way forward.

As Editor John Witherow explains, “the power of an edition” had long endured at The Times, but began to erode amid a round-the-clock breaking news cycle. Witherow didn’t want to do away with editions, but rather to update the model for the digital age. Times owner News UK approached IDEO in 2014 to explore exactly that: what the edition of the future might look like and how its design could drive revenue and subscribers.

IDEO’s research and design phase included interviews with readers, journalists, editors, and marketers at News UK. The team found that people’s reading modes vary—some reflecting new digital behaviors and others adhering more closely to paper-reading styles.

Readers, the team learned, chose The Times for its editorial opinion: a perspective that cuts through the overwhelming flood of information. They viewed the daily Times and weekend Sunday Times as one paper, despite the organizational distinction. And they were proud of their choice, valuing the papers’ consistency, trustworthiness, balance, and authoritativeness. Readers wanted these qualities distilled in a digital edition, whether on a smartphone, tablet, or on the web.

Those insights led to strategic recommendations spanning digital products, editorial, advertising integration, online membership offers, and social sharing. But the boldest among those was a publishing strategy that seemed to run counter to media trends: abandoning a real-time approach in favor of publishing separate digital editions.

The Times in March 2016 introduced an editions-based publishing schedule, with new editions available across all platforms four times each weekday: overnight, 9am, noon and 5pm; the weekend schedule shrank to three editions. A year in, they had broken that schedule fewer than a dozen times—making exceptions for major moments like the terror attack in central London and David Bowie’s death—but even in those cases, The Times refrained from incessant updates, instead resuming its regular pacing.

“The way we’re publishing now, taking our time over news...taking a more considered view of the world, it’s helped us offer something different from everything else,” digital news head Alan Hunter told Digiday in 2018. Readers demonstrated that this different approach was something they’d been wanting.

In the first half of 2016, new paying-subscriber sales were up 200% as compared to the same period in 2015. At the end of June 2016, there were 413,600 subscribers to The Times and The Sunday Times, up 3.4% from a year prior. Of those, 182,500 were digital-only subscriptions—a 6% rise and a notable figure given how much online news can be obtained for free.

Through collaboration with IDEO, News UK's own digital teams capabilities grew, enabling them to implement and evolve their new digital strategy. The capabilities of the newsroom grew, too: “The decision to move to four editions a day has freed up tremendous resources to focus on big stories,” says Emma Tucker, Editor of The Sunday Times—the kind of stories that "supercharge engagement." The approach is working: By August 2019 digital subscriptions had increased 19% year-on-year to 300,000, showing the progress the legacy publisher has made in attracting readers to its online proposition. Total subscribers for the two titles' print and digital products now stand at 539,000, and their websites total five million registered users.

More than 230 years after its first edition was published, the new Times has established solid footing in the digital age and designed its own future—one based not on the habits of its competitors but on its legacy and the reading behaviors of its audience.

I wanted to correct this discrepancy—to honor my friendships with the same sense of ceremony as a graduation. So, a few weeks before the big robes-and-tassels day, I created handmade portraits for each of them using my favorite art form: collage. Collage is more visceral than other traditional forms of art-making. Rather than relying on a pencil or paintbrush as an intermediary between hand and paper, it is 100 percent hands on.

Each collage I made was roughly 4x4 inches and took about 45 minutes.

My collage portrait process:

1. Gather materials. Pull old magazines from the recycling bin. Grab any scraps of paper you've collected. (A friend who also loves collaging brought a vintage Playboy for me to use. As she said, “It’s great for finding skin tones, obviously.”)
2. Comb through all the materials and rip out pieces until you have a few piles of various skin and hair tones and interesting textures.
3. Use a photo of your subject as a reference, draw a light sketch of their basic features onto paper.
4. Trim your pieces to size, use your favorite glue, and assemble the collage on top of your sketch.

In one instance, the portrait-making session blossomed into a full music-and-snacks event, where friends and I gathered to make collages of each other and exchange them. The party itself brought an unexpected moment of closure to our time in design school—to see everyone’s visual style, matured over four years together, coalesce in a scrappy portrait.

Giving—and receiving!—these portraits filled in a missing piece of what a graduation is supposed to feel like. And now, with college fresh behind me, I wondered how I could build the practice into a habit: How might I continue to use my favorite art form to show thanks to people who have been pivotal in my life?

After graduation, I moved from North Carolina to California to return to work at IDEO, where I'd been an intern the year before. And, in celebration of mentors and friends at IDEO whose support helped make all of this possible, I collaged a few portraits of coworkers:

I continue to search for more people and moments to memorialize in collage. It might be my new strategy for repurposing ticket stubs and brochures from travel adventures. Or a new, budget-friendly holiday gift tradition. Or a way for me to simply mark another year lived, making a self-portrait with materials collected over the past year. Collage has a poetic, “circle of life” quality to it, transforming human-made ephemera into a recycled treasure worthy of display.

As my college graduation approached this past May, I realized something about the commencement ceremony. While it celebrates all things you—your hard-won GPA, your winding list of extracurriculars, that new foil-stamped degree—what gets lost is a celebration of the relationships that helped get you there. Where was the homage to friends and mentors who, honestly, probably shaped my success more than any test score or honor club?

The work was done in collaboration with NASA's Jet Propulsion Laboratory. Jeff Norris, one of the NASA crew, described how people react when they experience OnSight:

"When they first encounter this project," Norris says, people "have a feeling of, 'Wow, I've lived to see this.'"

That's precisely how I felt. Mic. Dropped. It left me wanting to know a lot more about Riccardo and his work. I'll let him take it from here:

In one sentence, who are you?

An Italian, beardy guy who likes to travel and observe people, learn about the world, and wonder how to make it a better place. (It turns out you can get paid to do that.)

What do you do? How did you learn it?

I’m leading the NEXT’s (New Experiences and Technologies) incubation team at Microsoft. We work on a number of new secret devices and experiences that have not been announced yet. Most recently, the Microsoft Hololens and Windows Mixed Reality. I learn by doing. In fact, I’m still learning how to do my job, and I expect to never stop.

I grew up in a small town in Italy, which was a great place to live, but there were not many opportunities. So I moved to London and started working as a developer there at Unit9 before moving back to design. I have a mixed background that reflects my many passions: I studied electronics and design and learned how to program on the side.

Since then, I have lived in Stockholm, New York, and now Seattle, always looking for new opportunities to learn and grow.

Chrome WebLab by Google

What are your three favorite possessions?

1. Old family photo albums.
2. All my books, now spread across two continents, which I dream of reuniting as one big library.
3. And of course BMO [a stuffed, plush video game console from Adventure Time] because it makes my niece laugh out loud when we play together.

What does a typical work session look like for you?

You could argue that what I really do daily is to press a lot of buttons, scribble on a whiteboard, and discuss with people. Sometimes I travel.

As a creative leader, I strive to build inclusive environments that foster creativity and enable every individual to learn, grow, and express their full potential. Every day is different. We research, brainstorm, sketch, build, discuss, and learn as much as we can to iterate and constantly improve.

What I personally do daily evolves pretty much every year, and I believe the role of designers and creative leaders will keep evolving with the rise of artificial intelligence. I would be surprised if my current job still exists in ten years.

How do you get over creative block?

Sometimes all it takes me is a shower, a nap, a walk, or a good dinner with friends. It helps me to read a lot of books, travel, meet new people, and be immersed in new realities that are far from my daily bubble. And it’s good to have a creative process, both as a reference to give you confidence when you feel lost, and as a framework to break away from when you are inspired.

Introducing Microsoft HoloLens: Transform your world with holograms

How do you see the world in 2078?

Um...let’s see. In 2078 I’ll be 94, maybe somewhere in the countryside in Tuscany surrounded by my grand kids, and hopefully I'll still be curious to travel, learn, and give back to the next generation. It might be a good idea to plan to be somewhere in the hills, just in case global warming makes my hometown a beach town.

It’s hard to make predictions, and too easy to fall into the trap of describing a dystopian future.

As designers, we have the opportunity and the responsibility to influence what future we want to live in. It doesn’t matter how small our contribution will be, it’s worth trying to push for a desirable future scenario.

My desirable future scenario looks like this:

• New generations will learn to live together, respecting our differences, understanding each other, fighting inequalities, and respecting nature and our planet in a deeper way.
• We will fulfill the UN Sustainable Development Goals.
• Education will be highly respected as one of the most important values.
• Religion as we know it will transform or disappear in favor of a shared philosophy and values.
• Democracy will change, evolving to a better system (probably with a different name), immune to populism and propaganda.
• There will be no more borders that divide us, centralized governments will disappear, and so will human-vs-human military conflicts.
• Communities will be as small as a town, but globally represented and connected beyond their geographical position.
• Money as we know it will disappear, replaced by other ways to measure our impact and value to society.
• We will work much less (thank you, technology), spending most of our time studying, exploring, and enjoying life. We will look back at our generation wondering why we spent our lives working eight hours a day, five days a week. We will use that time to re-discover the pleasures of the simple things that nature gives us every day.
• Autonomous robots will take care of most activities (and jobs), freeing humankind from committing their lives to repetitive tasks.

We might have learned how to control our planet's energy, gravity, climate, and resources. Some of us will live (probably with machines) on other planets, in the ocean, or the thermosphere, working hard to give us all an alternative to extinction and overpopulation. We will find new ways to help animals stay alive. We will learn how to balance ecosystems, maybe even to re-introduce extinct species, or introduce new human-made species that will help us fight illnesses and colonize new planets, making them habitable.

The meaning of being human might change in our lifetime. We might be super humans by then, and we will have to be very careful, as there is a huge risk of creating new inequalities based on who can afford what extension. There might be incredible innovations in brain-computer interactions, connecting us to technology and each other via a collective mind.

There might also be supermachines, hopefully like R2-D2 and C-3PO, to assist us and help us be better humans.

Who are you crushing on lately?

I really like Bret Victor’s way of thinking.

Ivan Poupyrev's work is excellent and always surprising. Ishac Bertran and Claudio Guglieri are good friends, great designers, and some of my favorite people.

I feel very lucky to work with some incredibly interesting people from all over the world to help imagine the future. We are always facing new challenges—sometime solving problems for the very first time and defining experiences that have never existed before.

A lifelong space nerd, I was blown away when I heard about OnSight, a Microsoft HoloLens experience that allows NASA scientists to navigate the surface of Mars using imagery captured from the Curiosity Rover. I met a creative leader of HoloLens, Riccardo Giraldi, at a conference in Milan, and was so impressed by the work he and his team at Microsoft presented.

We decided to transform our drab and sterile office kitchenette (not the main one where the rest of the office eats) into a space that could be both a chef’s and a designer’s paradise—a space that actually asks you to play with your food.

The food industry is evolving like never before, and even at-home chefs are becoming more experimental. So, if you work in food or are outgrowing your home kitchen, here are a few ideas you might want to take to-go.

Our Top 4 Kitchen Design Rules:

1. Keep it versatile

A kitchen should be beautiful, but it should also feel like a blank canvas upon which wild ideas can be cooked up.

Our first priority was to create a clean, open space where different project teams could come in and set up how they see fit.

Since we only had a small space to work with, keeping the floor plan bright, open, and versatile was crucial to avoid feeling like we're cooking in a dark closet.

The main wall above the sink is made from plywood panels cut with a CNC machine to look more like pegboard. The design, which uses movable dowels, makes it easy to add or adjust shelves to meet the needs of the cooks.

2. Design for conversation and collaboration

Making the IDEO community feel connected to what we’re doing is just as important as being able to showcase our work.

While much of what we do is prototyping food on a near-scientific scale, we wanted our space to feel less like a lab and more like a home, with a warm, inviting color palette and wooden stools at the counter to sit and have a chat.

Even though it’s not technically a kitchen island, that counter was added with the same intent: to create smaller, more intimate spaces for the chef, but also allow them to face out to the space and chat with people sitting on stools on the other side. This always seems to be the gathering place in everyone’s kitchen.

3. Don’t try to do it all

The problem with redesigning a kitchen is that you never know how you’re going to use the space until you start using it.

We could have spent months iterating and reiterating on the floor plan, making sure every last knob was perfectly placed. Instead, we kept it simple, moved fast, and left room for modifications that we’ll inevitably need as the food industry continues to evolve.

This helped us save on upfront costs, and allowed us to finish the renovation much sooner.

4. Let the food speak for itself

Above all, we wanted the space to reflect how we feel about food, rather than distract from it. Sleek, minimalist design and large, neutral counter tops allow the inherent beauty of food to shine through.

I intentionally kept as many of the built elements—like the bookshelves—as low as possible. This makes the space feel more open and larger than it is. This is key when dealing with small spaces. Your eye goes to the long horizontal surfaces, elongating the space, as opposed to being confronted with tall cabinets or shelves that break your line of sight.

Everything we do revolves around food, so why not build a kitchen that allows food to be the star of the show?

Next time you remodel, keep these ideas in mind and apply some design thinking to your dinner.

Build to think. That mantra is imprinted on our brains from the moment we walk through the doors at IDEO. In our Design for Food Studio, we build by cooking. And just as our shop guys need to be able to make noise and be surrounded by their tools, we need a kitchen that inspires us creatively, adapts to our needs, and demonstrates to clients how we prototype in a tangible way.

I took this picture in the neighborhood where I grew up in Istanbul. The streets of Istanbul are very dynamic places, full of commerce, conversations, fights, love, drama. But they’re not always designed to facilitate all the different activities that take place there. So people regularly find ways to design the interventions they need.

In this picture you can see a table built around a tree to create more space for people to hang outside. An awesome way of working around nature and creating space for social encounters—tactical urbanism perhaps?

Human-centered design requires us to observe human behavior with beginner's eyes, so that we can spot the innate ways people interact with the world around them. We call these intuitive and unconscious reactions Thoughtless Acts, and IDEO designers collect photos of them to inspire their work.

I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

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My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.

Most AI products today are built for work—a space with clear problems and established systems. One founder noticed a gap: personal life is messier, harder to systematize, and mostly left behind by the AI boom. So she built Cue, a personal AI that lives inside iMessage and group chats, to go where the other tools haven't.

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In this episode, Becca Carroll, IDEO's Chief Strategy Officer, talks with Sida Li, co-founder and CEO of Shared Context Lab, about staying anchored to a human need while the technology around her keeps changing shape, why she treats her business model with the same rigor she'd bring to a product, and what it feels like to build a company at this particular, disorienting moment in AI.

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The conversation also gets into how Sida makes design decisions: the language Cue uses to describe itself, the tradeoffs behind building inside iMessage instead of a new app, and a real story about a business idea that didn’t pan out.

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This is the second in a two-part series profiling founders from IDEO's Startups-in-Residence program. The first conversation is with Johannes Seemann, founder of Sooner, on designing GenAI for the emotional side of money.

Most personal financial tools are built to run the numbers and optimize towards a budget. While that works for some, most people experience money as a lived relationship that does not neatly fit into a spreadsheet. Johannes Seemann and Becca Carroll discuss why money is emotional before it is mathematical, and what a human-centered approach to building a generative AI financial product looks like in practice.

Mina Seetharaman talks with Scott Shigeoka, author of Seek and Head of Curiosity Cultivation at the Eames Institute, about what distinguishes genuinely curious leadership from performative curiosity, how power dynamics shape curiosity, and why practicing curiosity can restore energy rather than drain it.

Mina Seetharaman talks with David Epstein, author of Inside the Box and Range, about why total freedom often produces average work, how leaders can design useful limits on purpose, and what organizations such as General Magic and Pixar reveal about the relationship between boundaries and creativity.