

From incremental change to breakthrough innovation
How Master Kong reinvented the instant noodle, from the inside out.
Looking to understand the role of instant noodles in middle-class Chinese life, the IDEO team conducted in-home research with consumers across a range of life stages and levels of attachment to noodle culture and convenience foods. The first finding was reassuring: Everyone kept instant noodles at home. The category still had a place in middle-class kitchens. But beneath that was a more complicated, emotional story—and an unmet need for convenience and quality to coexist in a single product.
The team discovered that instant noodles are more than just a quick, on-the-go meal; they are a nostalgic comfort food that evokes fond memories. But since their heyday, their role in daily life has evolved. Once a complete meal in itself, instant noodles now often function as a versatile flavor base or culinary accent in other dishes. Because they don’t align with the healthier, higher-quality, and more novel food choices that middle-class consumers aspire to, noodle shops, delivery noodles, or fresh-cooked instant options often win out. Yet, even these alternatives come with trade-offs. Delivered noodles lose texture during transport. Sit-down noodle shops preserve quality but offer limited flavors. Cooking from scratch meets the bar for both texture and flavor, but requires a significant time investment. As one young mother said, “If I could get the texture of fresh-cooked noodles without turning on the stove, I’d buy that instant noodle for sure.”

The research inspired the creation of a new category, which the team termed “fresh-brewed noodles.” More than just a noodle or broth upgrade, Master Kong’s fresh-brewed noodles would offer the speed of instant noodles with the quality of freshly cooked options, plus flavors not found in traditional noodle shops. The strategic positioning was clear. Executing it by making fresh-brewed noodles mass-producible, affordable, and eventually profitable presented a category-innovation challenge. To get there, IDEO designed a series of dual-track co-creation workshops with the Master Kong team and consumers.
One track focused on prototyping the core product experience: noodles, broth, and toppings. IDEO and Master Kong’s R&D team began by studying the traditional craft of Chinese noodle-making, starting in Shanxi, a region renowned for its noodles. Through successive rounds of prototyping and consumer tasting, the team identified a critical insight: for “fresh-brewed noodles” to be convincing, the innovation had to be centered on the noodles themselves.
Texture alone was not enough. Consumers needed to see a meaningful difference before they tasted the product. IDEO translated this insight into a distinctive noodle profile: irregular, dimensional shapes designed to remain springy, hold sauce and broth, and mimic the resilience of freshly cooked noodles using only hot water. Because this visible shape represented the product’s core value proposition, it became a hero feature on the packaging. The graphic design made a bold visual statement about the noodle form, turning a technical R&D breakthrough into an immediately legible consumer promise: these are not ordinary instant noodles.

A parallel track explored the broader commercial experience: trend-forward and reimagined classic flavor profiles, light yet deeply satisfying broths, carefully selected toppings, and packaging that signals a new level of quality on store shelves. One key insight was that utensils carry meaning. Conventional instant noodles are often associated with disposable plastic forks, while higher-quality noodles are eaten with chopsticks. IDEO translated this cultural cue into the design of the bowl’s lid.
Instead of treating utensils as an afterthought, the team designed a solid, rounded, heat-retaining lid that embeds a pair of small wooden chopsticks. The gesture creates a small ritual of anticipation and reframes the product—not just a convenient instant meal, but a more considered noodle experience. Once opened, the product fulfills that promise with satisfyingly bouncy noodles, a rich liquid broth pouch that replaces the traditional oil-and-powder packet, and a vegetable packet reformulated with more premium whole ingredients.

The first batch of “Te Bie Te” Fresh-Brewed Noodles—Chinese wordplay that emphasizes “special”—launched in August 2025 with three trendy and tried-and-true flavors. Within just three days, sales exceeded 100,000 bowls. Within a week, “Te Bie Te” topped the instant noodle category sales ranking on Douyin, China’s domestic counterpart to TikTok. The outcome was bigger than a product launch—it served as proof that a mature, declining category could be fundamentally reinvented to meet consumers’ real needs. For Master Kong, the project became a North Star and a model for internal category innovation in beverages, ready-to-eat foods, and beyond.

Once a popular, affordable staple, the instant noodle category in China has been declining rapidly due to shifting demographics, rising food delivery options, and increasing customer demand for healthier, more nutritious meals.
According to the World Instant Noodles Association, between 2020 and 2023, China’s instant noodle consumption fell by 4 billion packs.
100,000+
“Te Bie Te” bowls sold in the first 3 days on the market
#1
on Douyin’s instant noodle category ranking within one week of launch


Making international education future-fit & affordable
Lexel brings world-class learning to Malaysia’s middle class.
Taylor’s legacy began in 1969 with the founding of Taylor’s College and soon expanded to include Taylor’s University, one of Southeast Asia’s top private universities, as well as many other institutions that serve 35,000 students per year. The family-owned group also operates Taylor’s International Schools, Garden International School, and Nexus International School for students ages 4 to 18. In Kuala Lumpur, Malaysia’s capital city, annual tuition at premium private schools like these ranges from about $10,000 to $25,000 USD. Taylor’s wanted to do something different: provide the same level of academic rigor and immersive learning experiences at one-third the cost.

IDEO began by speaking with over three dozen students, parents, teachers, and experts across the capital to understand what was working, what wasn’t, and what was missing from such moderately priced international schools.
A few themes quickly emerged. Families, students, and teachers were worried about the stability of these new private schools, which tended to have higher-than-normal teacher turnover rates and were plagued by financial instability, negatively impacting talent attraction and retention, as well as student learning. Parents appreciated that the schools offered holistic learning experiences, such as field trips to rural areas, including jungles, but wished they were more consistently part of the curriculum. And now, the looming challenge of AI—how to use it, how to teach it, and how to teach with it—was in the background, a persistent cause for concern. The big unmet need? Reassurance that Taylor’s was thinking long-term and systematically about developing the skills, knowledge, and mindsets that would prepare students for an ever-changing world. Parents wanted a school that measured growth in academic, social, and character terms over generations, not just school semesters.
With these insights in hand, IDEO began developing a design Playbook for Taylor’s new brand—Lexel International Schools. A combination of “lexicon” and “excellence,” Lexel’s mission is “building what lasts, learning for life.”

The schools are centered around three key differentiators:
- Always Ahead: Lexel schools commit to staying current with the topics and subject matter they teach, as well as the tools they provide to students, parents, and teachers.s.
- Learning That Builds for Life: The schools ensure programmatic, systemic, and consistent learning experiences from Pre-K to Year 11. Interested students can even continue their post-secondary journey in partnership with Taylor’s University and other higher education institutions within the Taylor’s ecosystem.
- Educators for the Long Run: These schools commit to ongoing investments in professional growth opportunities for teachers and stable learning environments for students.
Four Lexel Literacies—AI, Digital, Financial, and Nutrition—integrated into the Cambridge Curriculum bring the school’s vision and mission to life.


By systematically integrating AI literacy into its spiral education framework, in particular, an approach where major topics are revisited multiple times through a curriculum to build fluency over time, Lexel ensures parents that the school is thinking a decade ahead from Day One, setting the school apart. In addition to enhancing AI fluency, Lexel offers unique end-of-term experiences called Jungles & Junctions.

Combining three important strands of learning—community engagement, nature-based personal and interpersonal development, and career and university exploration—Jungles & Junctions leverages Taylor’s extended educational network and Lexel’s strategic founding campus within the Gamuda Gardens development in Selangor. Surrounded by tropical rainforests, the township’s residential neighborhoods, theme park, and various sports facilities, including an Olympic-length swimming pool, are transformed into an extended Lexel campus, with a GenAI-driven planner to help teachers streamline the organization of class outings. “The Township is Your Campus” became the tagline for this approach.
In September 2025, just months after IDEO’s collaboration ended, Taylor’s began classes at its first Lexel International School. By mid-year, the new school had achieved 115% of its year-one student enrollment target, with significant inbound demand for Year 2 already demonstrating the school’s market resonance.

The modern campus features spacious classrooms, science and technology labs, a library, a multipurpose hall, and a canteen. Annual tuition ranges from about $2,800 USD for pre-K students to about $6,100 USD for secondary students.

Most importantly, by combining Taylor’s deep academic expertise, Gamuda Land’s development prowess, and IDEO’s innovative design Playbook, Lexel brings quality, affordable international education closer to home for Malaysian families. According to one parent, “My daughter looks forward to going to school every day … and has a lot of opportunities to express herself. On a scale of 1 to 10, I give [Lexel] an 11.” Based on the IDEO Playbook, a second flagship campus in the Southern Klang Valley, which is scheduled to open in September 2026, has already exceeded its year-one target enrollment expectations, with plans to continue extending the Lexel network to other parts of Malaysia and the wider Southeast Asian region in the near future.
Malaysia’s private international school sector has grown significantly as parents seek quality English-language education. However, high tuition fees and limited access to reputable schools are continual challenges for those in the emerging middle class.
115%
of Lexel’s student enrollment target reached during the launch year of its first campus
Year 1 enrollment target exceeded
at Lexel's second campus several months ahead of classes commencing


Delivering an unbiased news experience
Straight Arrow News transforms fact-based news consumption.
The American news industry has long been a competitive and saturated market. This has only intensified with the emergence of social media outlets and AI-generated news. Even so, SAN’s rigorously unbiased, fact-based reporting style and rich video storytelling had enabled the ambitious startup to rise above the media fray in just three short years.
With a strong foundation to build on, IDEO sought to further differentiate SAN’s cutting-edge news product and build deeper engagement with a wider audience through a new user experience.
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Collaborating closely, IDEO and SAN began by delving deeply into media consumption habits. They met with early SAN superfans, news consumers who spent hours a day absorbing content from traditional outlets like Fox and USA Today, and those who looked to their Ring doorbell app or Reddit for news. The takeaways? People were tired of clickbait and clunky interfaces. They sought clear, factual news that was easily accessible, with additional context to help them interpret events and understand their significance. They craved more than one perspective on important topics, so stories felt balanced rather than polarized. They also valued having control over how they consumed news, so making it easy to switch between text, video, and audio formats was crucial.

Together, IDEO and SAN created features across SAN’s website and app that put facts, trust, and transparency at the core of the product experience. Fact Cards distill key data points into clear, shareable units, while the Sources feature allows readers to trace information directly back to its original source. To make complex stories easier to grasp, Big Picture insights drill down into why events matter, surfacing underlying themes, historical parallels, differences in reporting, and common ground. The Why This Story Matters section provides readers with clear framing and sets the story within a broader context, while the Timeline illustrates how events unfold over days, months, or even years. An antidote to news polarization, See All Sides presents left, right, and center narratives for key topics side-by-side, and Media Landscape visualizations reveal how coverage varies across outlets. Finally, to ensure SAN fits seamlessly into readers’ daily lives, the redesigned Today Page is organized into three highly scannable sections: Latest News, Top Stories, and SAN Originals. The combined features create a balanced, clear, and non-polarizing news experience, making it easy for readers to delve deeper into the sources of their news.

SAN now delivers a news experience as modern, dynamic, and trustworthy as its journalism. A month after its debut, the SAN app’s page views increased 1,170 percent year over year compared to June 2024, while active users rose 700 percent. Readers also give the updated mobile experience a 4.8 rating on the Apple App Store. “Our team is delivering reporting that’s both deeply factual and accessible,” said Derek Mead, SAN’s Chief Content Officer. “This redesign is pivotal to the direction journalism needs to take and the leadership role Straight Arrow News is taking on as we help guide the news industry into a brighter future.”
SAN built a loyal readership and gained recognition for its unbiased reporting. To expand and stand out from legacy media, SAN wanted a redesigned user experience that reflected its commitment to fact-based journalism.
1,170%
increase in app page views YoY
700%
increase in active users
4.8 rating
on the Apple App Store


Preventing newborn RSV
A toolkit to increase global adoption of Beyfortus, the world’s first RSV immunization for babies.
Sanofi was the first company to supply the polio vaccine worldwide. Because of the global fight against the disease, endemic wild poliovirus transmission is now limited to just two countries. However, attitudes toward vaccines and immunizations have shifted significantly. To ensure a smooth launch of Beyfortus in a time of increased vaccine hesitancy, Sanofi asked IDEO to conduct research across four important and very different healthcare markets: Germany, Spain, China, and the US.

IDEO worked with parents, caregivers, healthcare professionals, and healthcare administrators to identify potential barriers to vaccine adoption and understand the emotional needs of all stakeholders involved in the immunization process. Navigating cultural differences and diverse healthcare environments, the team uncovered a set of insights.
For healthcare professionals, the team discovered there was no one-size-fits-all approach to immunization training across Sanofi’s 20-plus global markets. While consistency of key information was important, trainings needed to be flexible and customizable. This way, regardless of whether the vaccine was administered by midwives, OB-GYNs, nurses, or doctors, they could confidently discuss the pros and cons across cultural contexts and administer the drug correctly.
For new parents, receiving information about a new immunization immediately after giving birth could be too stressful. But simply leaving pamphlets about Beyfortus in waiting rooms didn't address their real concerns, either. Caregivers needed to engage in conversations earlier in their pregnancies and continue them after leaving the hospital, when they might have additional questions.

IDEO translated these research insights into a highly accessible global communication toolkit that uses simple, straightforward language, metaphors, and illustrations to support informed conversations between healthcare providers and parents before, during, and after a child is born. IDEO then conducted a series of market-fit co-design workshops with representatives of Sanofi’s global immunization business to iterate on the print and digital tools, make them more resonant with regional customers, and ensure compliance with local regulations. IDEO handed the toolkits over for development to support the launch of Beyfortus in January 2024, just in time for RSV season.

Beyfortus saw enormous demand in its first year, demonstrating strong efficacy in real-world applications and achieving blockbuster status as a $1.8 billion therapy. Sanofi’s global launch team credits the patient-centric toolkit with increased requests for communication materials from its regional markets as well as from healthcare and government organizations that have typically been hard to reach, key goals of its global-local launch strategy.

Since its development, Beyfortus has received swift regulatory approval from the US, EU, China, and Japan, with patient demand causing Sanofi to triple its worldwide manufacturing capacity to meet the needs of the 2024-25 RSV season. Ahead of the larger global distribution of Beyfortus, IDEO and Sanofi partnered with equity expert consultants, Fearless Futures, to conduct a DEI review and worked with doctors and nurses who participated in the initial drug launch to make the materials even more accessible, relevant, and successful for 2025 and beyond. To date, six million babies—and counting—have been immunized with Beyfortus.
Worldwide, childhood vaccination hesitancy among parents fluctuates between 25-45%, according to the World Health Organization (WHO), a trend it considers one of the biggest global threats to public health.
85.9%
reduction in hospitalizations for infants who received Beyfortus compared to those who did not (2023–24 RSV season)
$1.8B
in first-year sales of Beyfortus


How to Design a Meeting That Doesn't Suck
3 rules for designing a non-boring meeting
1. Create agreements, not rules
For our weekly bits&bites meeting about the intersection of digital and creative technology, we decided to carve out five minutes from an existing office-wide gathering—our weekly Monday lunch—and offer the mic to anyone who wanted to talk about a piece of digital wizardry that's really rocking their world.

For the open mic share to catch on, we created a set of agreements that was structured enough to describe to people what and how to share, yet loose enough to encourage them to take risks.
- Whatever excites you, excites us. Pick a topic that combines digital with another craft, discipline, concept, or anything else that you’re passionate about.
- Keep it real. Talk about something that you either use, or would have loved to design.
- Keep it short. Remember, you only have five minutes! Keep it simple—don't overthink it.
- Take initiative. Interested in presenting? Add your name to the calendar!
- Take ownership. Once you’re up, you’re up. If you can’t make it, find someone to take your spot.
2. Design and brand it
Create a distinctive identity. In this world, even meetings need a brand to maintain their appeal. To make bits&bites really stick, we came up with a name, a look, and a jingle, and turned to our community for a design boost. Writer Jason Baker took inspiration from the bite-sized format and lunchtime milieu to come up with the moniker. Communication designer Peter Antonelli lent his talents to a simple, eye-catching visual identity. And design researcher with musical talents Alex Gallafent composed a catchy theme song, seemingly extracted from a 1980s science show. Taken together, the attention paid to designing this meeting has made bits&bites an exciting familiar moment every week (we often catch people absent-mindedly humming the jingle around the office).
3. Make it interdisciplinary and inclusive
Invite people from across disciplines. Our intent for bits&bites was to shift our thinking from digital as a craft to digital as a medium or mindset. This lens prompted people to share work that explored questions like, what does digital mean when it overlaps with the idea of delight? Or protest? Or the sense of touch? How can we explore digital in the context of analog experiences? What lies at the nexus of digital and fright? The interdisciplinary approach not only made the bits&bites meeting more robust, it turned what could have been a closed door session with a few into an inclusive event.

We’re now entering our 9th month of this inspiration part of our regular lunch meeting. We’ve accumulated some of our favorites here, including Selma Durand’s “Digital Magic”, which celebrates digital illusions within industrial design, and “Hello World Wide Web” from Fuzzy Wobble, which looks at the rich history of firsts since the Internet began. Check out this slideshow.
“Oh god, not another meeting.”
Yes, we know, communication is important. But most meetings end up feeling more like black holes in your calendar—rote check-ins that suck up more energy than they create. And just as with black holes, we who design meetings may not observe how bad they are directly, and only observe their effects—frequent phone checking, a battle to sound like the smartest person in the room, zero follow-through. So, how do you reinvent a workplace ritual so that it truly inspires? Here are 3 tips:


What Your Name Says About You
Moving between two worlds is perhaps the ultimate design act
People squint at "Adwoa" and tell me how creative my parents are. But my name is not that unusual in Ghana, where my parents are from. It just means that I’m a girl who was born on a Monday. My mother is also an Adwoa: We are legion. It was hard to explain that growing up, and even harder to fit in with my many cousins when I went back to Ghana for all too brief visits. I had the name, but not the language, culture, or history I’d need to belong.

I spent a lot of my school years apologizing for that name; it felt like an albatross around my neck. I used nicknames, and prefaced my response with, “it’s a long one!” whenever anyone asked me to spell it out. And then I got to high school.
Over the years I’d become keenly aware of the long pause that ensued on the first day of school, as the teacher taking attendance nervously approached the end of the Gs. So I was shocked to find that when she did pause, it wasn’t just on my name. Oluwakemi Adegoke. Shuchi Dwivedi. Chloe Jhangiani. Fungai Machirori.
For the first time in my life, I wasn’t the only one weird one. Who was this magical tribe? It turned out they were all, like me, first generation Americans. They got it. Here were my people.

My life was upended by the realization that there were more of us than I’d ever thought possible. We held America within us, but we also had one foot on other shores. And the water between all of our feet was alive with shared experience.
East Asian friends and I laughed ourselves sore about our parents’ hyperzealous focus on education. (Overheard in my household: “Unless you are at death’s doorstep, you are going to school today.”) At the end of the year, we shared knowing glances when perfect attendance awards were given out.
Indian friends and I lamented our low tolerance for spice; Filipino friends teased me about our mutually lengthy names. I am still in disagreement with Nigerians about whose jollof rice is better (Ghanaian, obviously). As an undergraduate, my experience in the U.S. left me uniquely prepared to be a stranger while studying abroad in Italy and Portugal—I already knew all about shapeshifting to accommodate people’s expectations.
It was an Iranian-American professor who gave me back my name, shaking aside the abbreviations and waking me up to the fact that it should never have been a source of shame. My undergraduate thesis was about Sex and the City, which always makes people laugh. But it had a deep meaning for me. I used the show as text to unpack the way we construct our identities in urban spaces. When you come from somewhere else, as most New Yorkers do, people can only know you by what you show them. In arriving, you can transform into whoever you’d like to be.

Art that speaks directly to the labor of rebuilding home—El Anatsui’s paintings, the music of Alsarah and the Nubatones—is especially good at conjuring up the longing and resilience of those new beginnings that require us to reconfigure our very selves: our ways of expression, and of being in the world. Moving between two worlds is perhaps the ultimate design act.
Everyone has felt that they were different at some point in their lives; all of us have taken steps into the unknown. If we’re lucky, we’ve found our people there. At a time when the planet holds 65 million displaced people—the highest number in history—seeking out the shifting stories of those who aren’t like us is more important than ever. We may realize, along the way, that we’re all each other’s people.
Illustrations by Lisa Hsia.
In the first week of kindergarten in rural Ohio, I learned to write my name. The teacher probably thought it would be an easy lesson. My classmates had names like Amy Lewis, Leslie Williams, Jennifer Green. I imagine her blithely scanning the attendance sheet, then getting to my name and thinking something along the lines of “We’re gonna need a bigger boat.” That was how I first learned I was different: eking out cursive letters long after the others had moved on.


Thoughtless Acts: Back-Pocket Breakfast
Thoughtless acts are fascinating to me simply because I enjoy discovering the details in the everyday interactions around me. They also help me remember that, as designers of products and systems, we will never anticipate everything that people do.

In this picture you see one of my colleagues on her morning trip from our studio kitchen to her desk. She's carrying her morning coffee, purse, and phone in the usual way—so her hands are full. But to save a second trip, she's cleverly stashed her breakfast supplies in the back-pockets of her jeans. A spoon, yes, but would you think it possible to carry a tub of yogurt in your back pocket? This tub has a molded split—intended to keep the yogurt and fruit in separate compartments—but that split creates a perfectly-sized and balanced hook. It's an unanticipated benefit that turned out to be very handy.
Thoughtless acts are fascinating to me simply because I enjoy discovering the details in the everyday interactions around me. They also help me remember that, as designers of products and systems, we will never anticipate everything that people do. It's best if we strive to humbly provide simple, understandable, responsive and reliable things that allow natural human creativity to thrive.


A Day in the Life of a Design Researcher
Follow a design researcher through her day conducting field research in Tokyo
For my latest project, I worked with a Japanese insurance company to explore the mindset of "digital natives." Who are they, and what do they care about? After doing ethnographic research, we made a film to communicate what we learned. Juggling the roles of producer, creative director, and design researcher, I worked alongside Sean, a videographer, to bring the story to life. We looped back with one of our research participants in Tokyo and tagged along with her for a day, asking some targeted questions.
9:30 AM: Arriving at IDEO's Tokyo studio to start the day.

10:30 AM: From the studio we set out to meet our subject, Yoko*, and begin filming.
The purpose of the film was to bring the client closer to the people they want to serve, to help them understand the texture of their lives and what matters to them. We chose film as a medium because of its intimacy—allowing the viewer to feel as if they are hanging out in Yoko’s world for a day.

We had a translator with us to be sure we understood the nuance and intent of what Yoko told us. We tried to get to the heart of things. When people truly feel as though you're listening, they start to reveal themselves. That’s the magic that happens in design research. You are there to listen, not to respond.

1:00 PM: Taking a break to enjoy some authentic local cuisine.
You can learn a lot about a culture's rituals and values through food!

2:30 PM: Capturing B-roll to round out the story.
Doing the research is one thing, but how do we capture and share it in a way that incites action? If we’ve created nothing more than an esoteric emotional piece, we’ve failed. We set out to inspire change in our client organizations.

4:00 PM: Precious cargo.
As a nursing mother, I have to juggle a whole new set of responsibilities on business trips. The ice cooler is the new messenger bag.

5:13 PM: Jet lag is no joke! Catching a pre-dinner cat nap.
Traveling to cool places around the world can sometimes seem more glamorous than it is. But still, I always find myself filled with so much inspiration. I run on adrenaline, and then at some point I crash.

8:00 PM: A happy team moment at the end of a long day.
Want to get to know your team quickly? Travel together! The shared experience of exploring new places while working hard is a great way to bond.

Learning about different cultures and customs is one of my favorite parts of design research. We get to understand so much about people by looking in on the day to day of their lives, their habits and routines. Cultures can vary, but regardless of where we are in the world, human needs are so similar. Uncovering these needs and helping to design for them can feel incredibly fulfilling.
*We've changed the name of our interview subject out of respect for her privacy.
When people ask me what I do for a living, I say, “I try to understand why people do the things they do.” What inspires them to act? What motivates them to make certain decisions? What really makes them tick, or what makes them feel understood? Design research is like being a reporter or anthropologist or therapist—you’re given access to people’s lives that feels like a great privilege, and with that privilege comes great responsibility.


Bryan Yuji Walker
I have a proven track record of seeing and building the next big thing for IDEO and our clients.
As an experienced business and design leader, I have a proven track record of seeing and building the next big thing for IDEO and our clients.
When I work with executive teams, I use the tools of design, strategy, and change to help answer two questions: What’s our desired future? And how must we evolve to realize it?
I am driven by my belief in the potential for business to do well by doing good.
In addition to my work at IDEO, I am the Design Fellow of Conservation International and a core design team member for the Aspen Institute First Movers Fellowship Program. My work has been featured in The Wall Street Journal, Harvard Business Review, and The New York Times.
Building a personal AI for the messiness of life: Sida Li
Most AI products today are built for work—a space with clear problems and established systems. One founder noticed a gap: personal life is messier, harder to systematize, and mostly left behind by the AI boom. So she built Cue, a personal AI that lives inside iMessage and group chats, to go where the other tools haven't.
In this episode, Becca Carroll, IDEO's Chief Strategy Officer, talks with Sida Li, co-founder and CEO of Shared Context Lab, about staying anchored to a human need while the technology around her keeps changing shape, why she treats her business model with the same rigor she'd bring to a product, and what it feels like to build a company at this particular, disorienting moment in AI.
The conversation also gets into how Sida makes design decisions: the language Cue uses to describe itself, the tradeoffs behind building inside iMessage instead of a new app, and a real story about a business idea that didn’t pan out.
This is the second in a two-part series profiling founders from IDEO's Startups-in-Residence program. The first conversation is with Johannes Seemann, founder of Sooner, on designing GenAI for the emotional side of money.
Designing GenAI for the emotional side of money: Johannes Seemann
Most personal financial tools are built to run the numbers and optimize towards a budget. While that works for some, most people experience money as a lived relationship that does not neatly fit into a spreadsheet. Johannes Seemann and Becca Carroll discuss why money is emotional before it is mathematical, and what a human-centered approach to building a generative AI financial product looks like in practice.
The curious leader's edge in uncertainty: Scott Shigeoka
Mina Seetharaman talks with Scott Shigeoka, author of Seek and Head of Curiosity Cultivation at the Eames Institute, about what distinguishes genuinely curious leadership from performative curiosity, how power dynamics shape curiosity, and why practicing curiosity can restore energy rather than drain it.
How constraints make us more creative: David Epstein
Mina Seetharaman talks with David Epstein, author of Inside the Box and Range, about why total freedom often produces average work, how leaders can design useful limits on purpose, and what organizations such as General Magic and Pixar reveal about the relationship between boundaries and creativity.
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