All moms want to give their babies the best start in life, and for many, that means nourishing their babies with breastmilk. However, breast pumping is often inconvenient and uncomfortable. Tethered to the wall, undressed, and surrounded by cords and dangling bottles, most mothers who pump are interacting with technology that hasn’t fundamentally changed in more than 25 years.

Passionate about solving this challenge, the startup Willow set out to completely re-imagine the breast pumping experience. The team at Willow envisioned a “dream pump” that would deliver what moms want most: mobility and discretion.

The Willow team approached IDEO to be a close partner in bringing their product to life. As a cross-disciplinary team of researchers, industrial designers, and mechanical engineers, IDEO, Willow, and Function Engineering worked together seamlessly to identify mothers’ unmet needs and resolve engineering complexities with a simple and elegant design.

The resulting product, Willow, is the first all-in-one, wearable breast pump that cuts the cords, ditches the mess of bottles, and fits easily inside a bra. Mobile, discreet, and hands-free, Willow allows women to achieve their breastfeeding goals without pressing pause on their own lives.

The final design of Willow was informed by research and in-person interviews with dozens of mothers, ranging from first-time to experienced pumpers. Insights about their personal routines, challenges, and workarounds guided the design team as they built more than 60 physical prototypes to understand how Willow could best fit into mothers’ lives. Learnings from those prototypes helped the team to define the size, shape, color, and materials of Willow, as well as each step in the pumping process.

One key design element that emerged from this iterative process was the simplicity of Willow’s architecture, which makes the pump easy to use, assemble, and clean. The pump contains just a few basic parts that snap together, and only two parts that need to be cleaned (both are dishwasher-safe).

Considering how personal the breast pumping experience is, the team aimed to help the pump feel less like a stark, mechanical device and more like a considered, modern, and personal accessory—a goal ultimately achieved through the pump’s colors, texture, and finish.

Because of Willow, mothers no longer need to plan their lives around pumping—it can happen anywhere, at anytime. Willow gives moms back their time and freedom and gives them choice; now moms can play with an older child, work, or enjoy precious relaxation time at home. With Willow, pumping breastmilk finally fits seamlessly into women’s active everyday lives.

More than 50 million people worldwide suffer from schizophrenia, yet only half receive psychiatric treatment. When they do, it usually involves medication and one-on-one therapy to treat the most visible symptoms, including hallucinations and paranoia. But the disease can also cause debilitating symptoms that medication can’t easily treat, such as social anxiety and isolation, lack of motivation, and memory deficits.

For people living with these symptoms, what might seem like simple activities—socializing, spending time outdoors, exercising—can sometimes feel overwhelming. And if patients aren’t given effective care, they can become even more isolated, and their physical health and quality of life suffer. They’re far more likely to let the rest of their treatment regimen slip, skipping medication or therapy sessions.

To help address these challenges, a digital health research group at the University of California, San Francisco (UCSF) approached IDEO with an idea to supplement the longstanding medication-and-therapy model with a tool to alleviate hard-to-treat symptoms, and more importantly, improve patients’ quality of life. It would require identifying unmet needs among patients and determining which kinds of interactions could have the greatest impact on young people with mental illness.

The outcome of that collaboration is PRIME, or Personalized Real-time Intervention for Motivational Enhancement, a digital platform that empowers young people with schizophrenia with the tools, motivation, and community of support they need to achieve their goals.

The simplicity of PRIME belies its deep functionality. The easy-to-use mobile app helps patients stay motivated to stick with behaviors that boost their health, social skills, and productivity, and it provides motivational coaching from trusted professionals and social connections with other patients.

How It Works

The PRIME app lets users set daily goals based on their particular needs. There are more than 500 small challenges to try—from inviting a friend to play basketball to spending time with a family member—and users can see their progress tracked through incremental successes over time.

Whenever users need help, trained motivational coaches are on hand to provide cognitive behavioral therapy coaching, encourage patients to achieve their goals (and to push beyond their comfort zones), and support their interactions with other users.

Tapping into its vibrant social network to help patients feel less isolated, PRIME prompts users to snap photos of happy moments, highlight important events in their lives, and share challenges they’re proud to have accomplished. Unlike Facebook, which can be overwhelming for some patients with schizophrenia, PRIME is a closed community where users can talk freely about their challenges with others who are just like them.

Click above to hear our audio story, or listen on SoundCloud.

To measure the efficacy of PRIME, UCSF and IDEO combined traditional metrics, such as Patient Health Questionnaire scores and time spent in the app, with new metrics evaluating patients’ quality of life. For example, they studied the pictures of things that made users happy before and while using the app, and measured the frequency, depth, and quality of patients’ social interactions in the app based on word choice and punctuation.

Learnings from these human-centered metrics helped the team iterate further on PRIME’s design, so that the platform would generate even higher levels of engagement and stronger improvements in patients’ motivation and social functioning. In this 2016 peer-reviewed, clinical study, 80 percent of patients with schizophrenia achieved their daily goals, and users logged into the app an average of 4.5 times a week, far more than the expected rate of once a week.

PRIME has also made an impact on patients and their families on a personal level. The mother of one research participant was thrilled with the results. She told IDEO, “I wish you could have witnessed my daughter’s first response to seeing the faces and profiles on her phone. She looked at me, smiled, and said, ‘Everyone looks normal. Everyone looks like people you see every day.’ It was as if she looked into a mirror that reflected possibility and hope.”

Human-Centered Design

The PRIME platform is an example of how the human-centered design process can lead to first-of-its-kind innovations in the field of mental health care. PRIME designers conducted comprehensive interviews that led to a deep understanding of patients as whole people, not just conditions or sets of symptoms.

For Dr. Danielle Schlosser, lead researcher on the PRIME project at UCSF, collaborating with IDEO and applying design thinking to her research on mental health was illuminating. "[It] showed us that in order to engage our users, we needed to provide a safe and supportive community that directly catered to their needs. The insights we gained enabled us to create an experience that inspires patients to improve their quality of life by emphasizing their strengths. Working with IDEO helped us make powerful, creative leaps in our process, and build a digital health platform that’s already deeply impacting patients’ lives.”

The success of PRIME in treating schizophrenia has led to additional federal research funding, and the platform is now being expanded to treat a wider range of mental health conditions.

For example, in this recent, peer-reviewed study, PRIME helped patients with moderately severe depression experience a 50 percent reduction in symptoms, with a noticeable difference in just two weeks—far faster than the average of four to six weeks it takes for traditional medication and therapy to yield improvements. By the end of the depression study, 90 percent of participants said they had achieved their treatment goals, such as to “become happier” or to “feel less lonely.”

Numerous patients with schizophrenia and depression have already benefitted from PRIME’s unique offering, and the team is exploring ways to commercialize and scale PRIME to reach more people with mental health conditions.

New Yorkers are a tough lot, but damaging coastal storms will continue to test their resilience. More than 400,000 people live within the city’s floodplain and are at physical and economic risk. In the face of both natural and manmade challenges—from superstorms to confusing insurance regulations—many New Yorkers are not aware of their flood risk, or even that they should be thinking about it at all.

The Center for NYC Neighborhoods‚ a nonprofit that champions affordable homeownership for middle- and working-class families and communities, engaged IDEO to create a resource that could help New Yorkers keep their homes and finances safe. Launched in September 2016 with funding from New York State's Governor's Office of Storm Recovery, FloodHelpNY is an expansive platform that dismantles the complexity surrounding flood insurance and gives homeowners clear and simple guidance for assessing their flood risk and taking action toward resiliency.

Facing the complexities of insurance policy, shifting flood regulations, climate change, and citizen engagement, the design team began by engaging two vastly different groups of New Yorkers—those who had been battered by past storms and those not yet affected. Homeowners in the first camp were angry and frustrated by a system that had let them down after Superstorm Sandy. Homeowners in the second camp were simply unaware of their risk and had little idea of what might happen. The right design solution needed to encourage both groups to take action and learn about flood risk and insurance regulations, while also addressing divergent levels of need and preparedness.

To co-design solutions with homeowners, IDEO set up pop-up stations at neighborhood meetings in Canarsie, Red Hook, and Gerritsen Beach, and had flood-affected residents create paper prototypes of the resources they wanted in place the next time a storm hit. The team learned how residents contextualized their individual risk, which information they prioritized, and how their frustration could inform a better outcome. In Lower Manhattan, where residents are less aware of flood risk, the team set up a pop-up station with virtual reality viewers that simulated water rushing into the surrounding streets, a visceral wake up call that got them talking about flood recovery.

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Less than a month after launch, FEMA began promoting FloodHelpNY as a key resource for building flood resilience. The platform helps all New Yorkers learn what flood zone they’re in, or will be in, how that affects their insurance rates, and what steps they can take to mitigate their risk. It features a first-of-its-kind flood insurance rate calculator that can help homeowners get a rough idea of the costs they could face as insurance prices go up. It is also the main conduit to apply for the Home Resiliency Audit, a New York State-funded program that equips at-risk homeowners with vital documentation valued at over $800 that confirms their actual elevation and insurance costs—all with the personalized assistance of an engineer and housing counselor team. In the coming months, FloodHelpNY will expand further to offer homeowners free backflow valves that reduce the chance of sewers backing up during flooding, as well as access to more existing benefits for resiliency.

The New York City floodplain, which is expected to grow as tides continue to rise, threatens neighborhoods that are among New York’s oldest and most historic. The people who live there make the city work: teachers, police officers, subway operators. Many of these homeowners will watch their flood insurance premiums surge, year over year. It’s a troubling future, but one that FloodHelpNY is designed to help New Yorkers face, by guiding them toward greater resilience and assuring them that they aren’t alone.

Athletes looking to score big on game day could hit the gym, but they’d probably be better off hitting the sheets instead, according to Rise Science, a sleep analytics startup. Harnessing the latest sleep science, Rise helps players significantly improve reaction time and decrease false starts, lapses, and injuries, among other benefits.

While attending Northwestern University, the co-founders of Rise Science created a simple sleep app and light-touch coaching service, which they prototyped on the school’s Big Ten football team with positive results. They came to IDEO to optimize their customer experience and scale the business, and joined IDEO’s Startup in Residence program.

While observing coaches and players using Rise, IDEO saw the opportunity to better integrate the digital and hardware experiences and design a more robust, intuitive, and service-heavy on-boarding experience during the first few weeks using the system, when breaking old habits and incorporating new ones are most challenging.

At the end of the residence program, Rise left IDEO with a rebranded and optimized sleep training system. Here’s how it works: Players and coaches receive a short, in-person introduction to sleep coaching by a Rise employee. Players who opt in to the service receive a sleep-training kit that includes the Rise Coaching App; adaptive sleep plans tailored to their chronotype, age, game schedule, and training load; a part-human, part-machine sleep coach that continuously supports each player, monitors progress, and gives timely feedback; in-context education that provides daily and weekly sleep insights; and products like UV glasses, sleep mask, and bed sensor. In just a week of using Rise’s full sleep program, 97 percent of players report getting 54 more restorative minutes of sleep per night.

Recently, Rise Science added the Chicago Bulls, Miami Dolphins, and the University of West Virginia to their sleep-training roster, enhancing their performance, one good night’s sleep at a time.

“Coming into IDEO, we knew our service was letting customers down. When we left, we had the blueprint for the next version of Rise. We were able to solve and optimize sleep at a much larger scale,” said Jeff Kahn, co-founder and CEO of Rise Science.

I was fortunate enough to work closely with Liu on an art installation about food's carbon footprint when she was a Researcher in Residence at IDEO's Design for Food Studio. The piece was exhibited at the Asian Art Museum in San Francisco in collaboration with the Perennial, a sustainability-focused restaurant. Thanks to that project, I became an expert in engineering ways to pop balloons, and also a major Liu fan. I caught up with her to hear more about what inspires her work.

In one sentence, who are you?

I am an artist, long-distance runner, sci-fi dreamer, and corgi-lover.

What do you do? How did you learn it?

I am incredibly lucky to have my dream job: thinking deeply about technology, and making the art to express it. I followed a meandering path. First, I learned how to express ideas visually and spatially by studying architecture at Harvard, and from there, I became a VR geek. Eventually, I ended up at MIT Media Lab, where I started making bioart.

The female body has long been a source of contention, where opposing ideologies in religion, politics, and cultural differences often play out. In this video, Ani explores what would happen if women could control something inherently male: Spermatozoa.

3 favorite possessions?

1. My best friend's wisdom tooth
2. My mother's family album
3. A collection of smells I've bottled from those I love

What does a typical work session look like?

The beginning of my projects involve a lot of research. The process often starts with a large cup of coffee, a stack of papers, and my sketchbook in hand. In the next phase, I am often found visiting other scientists' labs to ask questions. I've sought advice on everything from how to use an EEG headset to read brainwaves properly to trying to score the right plant hormones to make flowers blossom on command.

The next phase is an enormous amount of exploring, prototyping, and failing. In the last phase, I hunker down and crank towards an impending deadline. It is often the most stressful part, but it's full of adrenaline, and my favorite.

How do you get over creative block?

I have the benefit of working across many disciplines, and I find that my love of one thing often inspires the next. If I am stuck debugging code, I'll draw, and the meditative act often untangles a logic block. When I am stuck on expressing an idea visually, I like to read physics textbooks (I know, this is unbearably geeky) to find inspiration in the way physicists express radically abstract concepts.

I also love looking for synaesthetic inspirations. I have a large collection of perfumes and scents, and sometimes breathing one in will trigger an unexpected thought or emotion, and my mind will spiral into new territories.

What was the last item on your to do list?

To plate and incubate fresh bacteria for a new art piece. I have been invited to participate in a group show on self portraits, and I am prototyping a living work of art based on my microbial signature.

How do you see the world in 2078?

I can't claim to predict the future, but I hope the approaching inevitability of continued automation and augmented intelligence will cause us to deeply question what it means to be human, and what is worth pursuing in our lifetimes.

What’s your number one bucket list item?

To finally share my life with a corgi! The top contending names are Stardust and MOSFET. I would also love to write a science fiction novel in my lifetime.

Who are you creative crushin’ on lately?

Tania Bruguera is an amazing Cuban artist and political artist whose strength and solid dedication to expressing the truth and the narrative of marginalized populations inspires me every day. In every studio I stay in, I pin up a small image of her work because the images hit me at my emotional core, but also remind me that art and design can have a profound impact on the world.

"Art is how you can see and feel the future," says Ani Liu in her TED Talk, "Smelfies" (if you haven't seen it, go watch that now). Drawing on synthetic biology, AI, and the microbiome, Liu crafts multi-sensory art and experiences that are at once beautiful, poetic, and a total mind-bender.

After outing myself as the lone office introvert, I expected a look of horror to pass over my coworker’s face. Instead she gave a knowing nod and smile, and said she’s heard this sentiment so often here that she calls IDEO an “extroverted office full of introverts.”

I was stunned. The majority of my colleagues are introverts too? How did they manage our everyday activities, like brainstorms? The goal of a brainstorm is to uncover new opportunities by bringing in fresh perspectives, but as a group activity it can make introverts clam up.

Inspired by Susan Cain’s research on the power of introverts and how solitude, like collaboration, is a crucial ingredient to creativity, I asked my fellow designers what strategies they use to incorporate solitude into the most extroverted of activities.

Here are five ways they've adapted the brainstorm for introverts:

1. The Silent Circuit

Ask each person to write a “how might we” question on a sticky note (IDEO’s standard brainstorm kickoff question) and post it around the room. For about 15 minutes, everyone walks around, silently adding as many ideas as they can to each prompt. When time’s up, everyone returns to their question and discovers a bounty of new ideas that their colleagues have given them. This approach works well for keeping large groups engaged, while providing quiet, focused time to those who want it.

2. Musical Chairs

Breaking up a big group helps encourage quieter voices. To limit the number of people in a brainstorm, split into groups of three or four and play musical chairs. Post a handful of "how might we" questions around the room, assign a group to each one, and start the music. When it stops, rotate to the next station with your team. That way, there are never too many voices to contend with, but a lot of ideas are shared. Leave time at the end for people to wander around the room and add any remaining ideas.

3. Get to the Bottom of the Stack

This is the most exhaustive brainstorming activity on this list—it can take up to two hours—but can also generate the most ideas. The goal: Each person fills an entire stack of Post-its with new ideas. (A “stack” can be a full Post-it stack divided into halves or thirds, depending on how much time you have.)

After the questions are introduced, everyone goes heads-down and captures ideas. It's a lot of silence, but it allows those who prefer to think and brainstorm silently the time and space to do it. When everyone has reached the bottom of their stack, one person volunteers to share first. As she presents, others add similar ideas or build on top of them to draw out themes.

The exercise can be a great empathy builder. For a project about helping high school students build purpose in their life, a team used the prompt, “What are your most awkward memories from high school?”

4. Office Hours

This one came from Fast Company: Instead of asking people to commit to a crowded, hour-long session, reserve a space and ask folks to stop by for 5-10 minutes to contribute ideas—in between meetings, on the way to lunch, etc. This gives people permission to come and go as they please, and limits the number of voices in the room at one time. To make participation even easier, introduce the questions a day in advance—over email or in a calendar invite—to give people time to think.

5. The Slow Build

Post a question in a shared space in the office—the kitchen, in the bathroom, by the bike rack—and allow people to add ideas over several days. At our San Francisco studio, we post monthly questions and prompts in one of the private, unisex bathrooms in our office. The questions often ask people to reflect: “I feel loved when…” and “I show my love by…” Or, “What’s something new you want to try this year?” As an introvert, it’s my porcelain palace.

How do you create the conditions that can help everyone feel welcome and heard at work? I’d love to hear your ideas.

Thanks to Charla Bear, Minnie Bredouw, Deirdre Cerminaro, Eileen Farrell, Peter Macdonald, and Heather Ross for their contributions and inspiration.

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One day, I confided in a coworker: “I feel like an impostor in such an extroverted office.” The culture here is built on constant interaction—every question is an opportunity for collaboration, we work exclusively in teams, and our brainstorms encourage everyone to think out loud. It exhausts me.

What could be more satisfying than a blueberry in every waffle hole? My son Tom took his time to arrange everything just perfectly before gobbling it down. Even if you are not meticulous enough to do it yourself, I'd be surprised if the same idea didn't cross your mind. It makes me think about all of the times that I've thoughtlessly (or thoughtfully) constructed my own bites—optimizing for flavor, making sure that there are goodies in every bite, until my plate is clean.

Human-centered design requires us to observe human behavior with beginner's eyes, so that we can spot the innate ways people interact with the world around them. We call these intuitive and unconscious reactions Thoughtless Acts, and IDEO designers collect photos of them to inspire their work.

As a result, I spent most of my time finding problems, real or imagined, and adding them to a growing list of things I would solve to make my mark. My notebooks from those days suggest that I believed I would be a hero one day, but for now, was resigned to suffer through unrewarding and lonely work. I was an asshole. And you get what you give.

I had started a project with Quiksilver, and with that came a new relationship with a very successful creative director, Erik (now a good friend). Erik invested in inspiration for himself and everyone on his team. He made sure he was creatively nourished—maybe even selfishly so, if that can be said in a positive way—and emulating the kind of creative culture he wanted to instill. It was mutual and reciprocal among his team.

He inspired me, too. I wrote a simple note on a Post-It and stuck it to my computer:

“Be the leader you wish you had.”

I know. It’s all Gandhi and shit (apologies, Gandhi, for any disservice in my comparison). But it shifted my thinking radically. I made a commitment to own my happiness and creative experience.

That week, over regular tears-and-beers drinks with a colleague, we were laughing over an article in Vice called “Wear Dare” in which a couple of friends dressed one another for a day and described their embarrassing moments. We wondered what that would be like at work…

“Let’s do it,” I said. Following my new directive.

We goaded each other through nervous fear, laughter, and finally action… what if this goes wrong? Or worse, what if it goes right?

We invited everyone to put his or her name in a hat and drew at random…

Here’s what happened:

It was the
best
day
ever.

It was joyous and unserious. It wasn’t about fixing; it was about sparking something and letting go.

Only four people didn’t participate out of a studio of nearly 60. I am sure they regretted it! And looking back, I believe that day was a key moment in a process of transformation for myself, using my position for fun instead of misery. It was that raw creative act that broke the dam for me.

Around that time, the project leader for the Quiksilver work came to me with the idea of traveling the California coast in an RV—you know, “as research.” I knew he expected me to say no. And it would certainly lose us a bit of money, but I suppressed the leaderly should and followed my new directive and said yes.

My landlubber colleagues got to be surfers for a few weeks. I joined the team on the road and reconnected with my surf-teen years in San Diego. More importantly, surfing every day, sketching in the sunset over beer and pizza in roadside campgrounds with a bunch of other (mostly) dudes, trading ideas until we fell asleep in the RV, and fomenting the growing optimism and joy of building play into our workday led to the design of great concepts for the client—some of which went to market.

Other changes followed.

We hired some amazing people, who we never would have hired prior, as interviews shifted from picking people apart to finding and supporting possibility.

For a colleague’s wedding we dressed up in Tyvek suits and marched, single file, to the courthouse through Cambridge, MA. (That's what you see in the image up top).

We did design fiction exercises over lunch. The culture began to be one that craved creative pokes to encourage the flow of great ideas.

The studio evolved from being a quiet participant in the business to a creatively rowdy collection of designers from Boston producing content that the rest of IDEO references.

How we were began to shape what we did.

So much had changed with that simple note to myself.

I’m not suggesting that dressing your colleagues in thrift store pantsuits will fix everything. Nor that you need to hit your nadir and be ready to quit before you can find the inspiration to lead from your creative self.

In fact, this is not really about you or me at all.

This is about what I learned the hard way: That great creative leadership is about letting go of that nagging mental image you have of what you are supposed to do. It’s about believing in others, and focusing on fanning the flames of creative, weird, exothermic people, rather than on fixing problems.

How you approach your day is how you will live your life.

If you see your role as a list of broken things that need to be fixed, life will deliver you nothing but. But if you actively seek creativity and fun, and enjoy a little embarrassing dress up now and again, you might just find yourself successfully in the middle of the vibrant culture you’d once wished for.

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When I was a fresh, newly appointed lead in our Boston studio, I struggled to have much fun. I believed I was a fixer of broken things, thinking, and people. The story I told myself was that I was a martyr for the fun others were having while I dealt with the important leaderly stuff.

I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

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My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.

Most AI products today are built for work—a space with clear problems and established systems. One founder noticed a gap: personal life is messier, harder to systematize, and mostly left behind by the AI boom. So she built Cue, a personal AI that lives inside iMessage and group chats, to go where the other tools haven't.

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In this episode, Becca Carroll, IDEO's Chief Strategy Officer, talks with Sida Li, co-founder and CEO of Shared Context Lab, about staying anchored to a human need while the technology around her keeps changing shape, why she treats her business model with the same rigor she'd bring to a product, and what it feels like to build a company at this particular, disorienting moment in AI.

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The conversation also gets into how Sida makes design decisions: the language Cue uses to describe itself, the tradeoffs behind building inside iMessage instead of a new app, and a real story about a business idea that didn’t pan out.

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This is the second in a two-part series profiling founders from IDEO's Startups-in-Residence program. The first conversation is with Johannes Seemann, founder of Sooner, on designing GenAI for the emotional side of money.

Most personal financial tools are built to run the numbers and optimize towards a budget. While that works for some, most people experience money as a lived relationship that does not neatly fit into a spreadsheet. Johannes Seemann and Becca Carroll discuss why money is emotional before it is mathematical, and what a human-centered approach to building a generative AI financial product looks like in practice.

Mina Seetharaman talks with Scott Shigeoka, author of Seek and Head of Curiosity Cultivation at the Eames Institute, about what distinguishes genuinely curious leadership from performative curiosity, how power dynamics shape curiosity, and why practicing curiosity can restore energy rather than drain it.

Mina Seetharaman talks with David Epstein, author of Inside the Box and Range, about why total freedom often produces average work, how leaders can design useful limits on purpose, and what organizations such as General Magic and Pixar reveal about the relationship between boundaries and creativity.