Money works differently in communities traditionally excluded from formal banking, which makes designing products that really serve their needs a very different kind of challenge. People who live in the last mile often prefer cash because it’s physical. They can see it, touch it, and access it at any time.

While digital money offers many benefits, such as securely sending money over long distances and accessing new forms of credit, many don’t trust it because the places where they can access digital currency have often been too far away.

In 2017, over 500 million adults lived more than three miles from a financial access point in eight emerging markets studied by the Gates Foundation. This may not sound like much of a barrier, but for those living in the last mile, it means having to close their shops, lose a day of earnings, arrange family care, and pay for travel, which can be time-consuming and difficult, especially during rainy seasons. For low-income people, the inaccessibility of financial services has been a deal-breaker for adopting digital money. On the flip side, banks, telecoms, and other companies struggled to reach these customers because their products were not inclusively designed for them, and their distribution models failed to scale in rural areas.

Amid these myriad challenges, IDEO and the Gates Foundation saw an opportunity to introduce innovative ways to provide access to digital financial services even in the most remote areas of the world. And to make bold new bets: Could we design new digital experiences centered around the financial needs of people in the last mile? What would happen if we mobilized hundreds of actors to develop new ways to address financial access at the last mile? What if we took the most exciting financial innovations that worked in East Africa and piloted them in South Asia—and vice versa?

Working with more than 70 partners, including local startups, corporations, including Google, Unilever, Telenor, Standard Chartered, and BNI, as well as IDEO.org’s Women & Money program, LMM adopted a collaborative, ecosystem approach to drive and scale new digital financial products and systems.

A few of the life-changing innovations launched by LMM and its partners include:

• Finja’s intuitive small-business app that helps micro-merchants in Pakistan access flexible, interest-avoiding Islamic credit  to order products from fast-moving consumer goods companies like Unilever. Finja now serves 45,000 merchants and reaches 10.2 million customers.
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• Accessing government benefits can be a challenge, especially when it’s through a mobile phone, so IDEO helped Indian startup Haqdarshak develop a robust digital experience for its 52,000 community agents to facilitate access for low-income people. The agent network—70 percent of whom are women—now serves more than 7.6 million families and has unlocked $2.2 billion in social benefits for those who need it most.
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• Making micro-credit nearly instantaneous was a solution that startup Kuunda offered to financial agents in Tanzania. IDEO helped adapt the product to deliver working capital for merchants in Pakistan. Today, Kuunda continues to grow across markets in Africa, totaling 6.1 million active users and distributing $1.1 billion in loans globally.   

While the LMM program officially concluded in 2024, lessons, tools, and case studies from the program are accessible on IDEO’s Financial Futures website. Those looking to catalyze equity and inclusion in digital financial services for the last mile can consult LMM’s Financial Confidence Playbook, the open-source Digital Confidence Toolkit (created in collaboration with Google), or the Gender Evaluation Framework, among other helpful resources.

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Over 1.3 billion people worldwide in poor and rural areas are excluded from formal financial services, including savings accounts, credit lines, and insurance, making it harder for them to move out of poverty.

34M

underserved users reached by 100+ new financial products, pilots, and prototypes

70+ LMM partners

including Google, Unilever, Grab, Standard Chartered, Cargill, Airtel, Celo Foundation, and BNI

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Multinational CPGs excel at creating popular, mass-market products for large countries. When they enter smaller countries like Peru, they often parachute their brands onto store shelves and skip consumer product testing altogether, largely relying on brand recognition to drive sales. This oversight presented Alicorp and IDEO with an opportunity: flip the script and invite young Peruvian women to work together with them to create a new hair care brand from scratch. Over the course of a four-year transformational journey, IDEO worked closely with Alicorp, adopting a “learn by doing” approach to foster a culture of innovation, launch a new brand, and drive growth for the company through consumer-centric design.

The collaboration began with an inspirational trip 10,000 miles away to Seoul, South Korea, the epicenter of global beauty trends. To expand their thinking, the Alicorp/IDEO team received K-Pop glow-ups and explored other cutting-edge beauty experiences. They were inspired by the Korean market’s unwavering focus on meeting the particular hair care and skin needs of Korean women.

Back in Peru, the team conducted multiple rounds of in-depth interviews with young women, teenagers, beauty influencers, and experts across the country. They learned about their beauty goals, personal care routines, and “mixto” hair texture. They heard about women’s struggles with regional weather—the Andean region’s extreme dryness versus Lima’s humidity and the city’s hard water. The research revealed that Peruvian women wanted natural products that worked hard, wouldn’t harm their hair, and celebrated what made them unique. They wanted a brand that spoke to them honestly and authentically. That represented and empowered them. That didn’t overpromise, underdeliver, or hold up European and American beauty ideals that didn't resonate with Latin American women like the multinationals did.

Armed with these insights, the Alicorp/IDEO team developed tangible brand prototypes for women to respond to during successive rounds of user research, including in a beauty pop-up store in Lima. The team shared various bottle types, ingredient mixtures, and brand positioning options. Should the new brand’s personality be an outspoken feminist or a gal pal? Au naturel or sophisticated? The iterative feedback cycles informed everything from brand strategy and ingredient recommendations to product line-up, brand and product naming, launch strategy, and digital activations.

The final design, Amarás (“you will love”), is a personal care line that centers the needs and aspirations of Peruvian women. Hitting shelves in 2022, its shampoos and conditioners feature local, bio-diverse ingredients, including mangoes, macadamia nuts, and goldenberries, that help address the specific hair texture needs of women in LATAM and the climate realities of the Andean region. The brand’s launch campaign included TV and print ads featuring Peruvian models from every region as well as commissioned murals celebrating local beauty by artists across Peru. Most notably, the unapologetically authentic Peruvian hair care brand became a TikTok sensation, garnering over seven million organic views and more than 300 viral videos from enthusiastic new fans.

Three months after its launch, Amarás seized a 7.5 percent share of the personal care aisle—a remarkable goal it had set for year three.Since then, Alicorp has continued to expand its creative capabilities, designing personal care products tailored to the cultural and beauty needs of Latin American consumers.

Alicorp launched numerous successful brand extensions across its food and home care categories, but was unable to crack the $340M USD hair care product market in its home country of Peru.

7.5%

Amarás’ share of the Peruvian hair care market 3 months after launch—a goal Alicorp had set for year 3

7M+ organic views and 300+ organic fan videos

created on TikTok during Amarás’  launch campaign

Thirty years ago, China-based Jack Technology started as a home sewing machine manufacturer. A decade ago, the innovative global leader began investing in robotics and exploring AI, a decision that positioned it well to address today’s urgent need for smarter manufacturing solutions.

Believing that a new, strategically positioned sub-brand could draw in larger, more premium global manufacturing customers, Jack Technology and IDEO set out to understand their needs. IDEO began by visiting more than a dozen garment factories across China, Vietnam, and Bangladesh, conducting in-depth interviews with factory managers, industrial engineers, pattern-making leaders, and frontline workers. It soon became clear: the apparel manufacturing industry is at a critical juncture. The way apparel manufacturers navigate the promises of intelligent technology—while addressing deep-rooted structural issues like labor shortages and working conditions—will shape the industry's development for years to come.

For premium clothing brands, garment factory compliance and worker well-being are priorities when selecting production partners, so many owners proudly showcased their improvement efforts. They discussed investing in quieter machines and air conditioning, enhancing lighting, adding greenery, and implementing no-overtime policies. Amid rows of identical sewing stations, the IDEO team noticed small human gestures, such as a small vase of flowers. As one operator said, “I just want to uplift myself during work.”

The research helped IDEO identify a core opportunity for differentiation. Create human-centered products and services that further enhance working conditions in large apparel factories, strengthen their ability to attract and retain talent, and drive the industry toward a more sustainable future. Through multiple rounds of co-creation with the Jack Technology team and key apparel-sector stakeholders, a clear brand direction for Aitu began to take shape: “Smart Machines, Uplifting People.”

Guided by this human-centered ethos, IDEO helped build a comprehensive brand system for Aitu. The idea of “uplifting people” and showcasing garment workers’ professionalism and skill is expressed throughout all brand communications, the industrial design of its smart sewing machines, and the interaction and industrial design of a humanoid sewing robot.

In the eyes of factory workers, this is the new work experience Aitu brings to life. Compared with traditional bulky industrial machinery, the clean lines and soft edges of Aitu’s new AI-powered sewing machines feel more like the professional office tools found in bright, organized workplaces. Concave surfaces and soft materials diffuse glare from overhead lighting, reducing eye strain, while clear interaction logic and icon-based visuals accommodate operators with varying levels of skill and education. AI technology, seamlessly embedded in the machine’s core functions, automatically adjusts parameters for different fabrics and tasks, allowing operators to achieve high-precision results with less effort. A soft halo-like light glows whenever the AI-assisted function is active, fostering users’ trust in both the technology and the AI-powered sewing machine as a whole. When hundreds or thousands of Aitu machines are arranged together in a factory, the overall effect is a modern, professional, and high-end work environment.

Working closely with Aitu’s robotics team, IDEO’s final design challenge was to bring a human-machine collaboration to life through a full-scale AI robot, AI10. The robot has an elegant, biomimetic silhouette. Its fabric-like outer finish features design elements commonly found in garment making, such as cutting and stitching lines, giving the robot the approachable look and the feel of a skilled tailor companion who can assist with simple, repetitive tasks. When AI10 is in operation, a circular light ring gently pulses at the sides of the robot’s ears as well as on the paired sewing machine’s display screen, clearly signaling the robot’s activity to its human co-workers.

In September 2025, Jack Technology debuted its new Aitu brand, along with its first AI sewing machine and a humanoid robot prototype, at a launch event at Shanghai Tower and at the China International Sewing Machine & Accessories Show. IFA Berlin, Europe’s largest trade show for consumer electronics, honored Aitu with a Gold Award for AI Product Innovation for seamlessly integrating AI technology and industrial design. Jack Technology’s humanoid robot is expected to go into full-scale production in 2026.

Before AI, the apparel manufacturing industry had experienced little fundamental change since the invention of the lockstitch sewing machine nearly two centuries ago.

2025 Gold Award for AI Product Innovation

from IFA, the world’s largest home and consumer tech event

Alicorp has direct operations in Peru, Bolivia, Ecuador, and Chile, manages export operations in more than 30 countries, and oversees over 150 brands. While its AlaCena sauces are ubiquitous in South America, the brand’s North American market primarily consisted of purchases made via Amazon by Peruvians living abroad. To help the CPG giant expand meaningfully and sustainably onto US grocery shelves—and achieve its ambitious $50 million retail sales goal in five years—Alicorp and IDEO collaborated on multiple projects over a two-year period. The partnership began in early 2020 with consumer research and product strategy, ultimately leading to the development of initial product branding, positioning for launch, and an in-market pilot in late 2021.

‍‍Through a combination of large-scale digital surveys and in-depth, in-person and remote research interviews, IDEO discovered that AlaCena’s Tari and Uchucuta’s hot sauce recipes resonated the most with US consumers. Made from native Aji Amarillo and Rocoto chili peppers ground using a traditional Andean “batán” technique, consumers appreciated their complex flavors and enjoyed how they enhanced, not overpowered, everyday foods like burgers and fries. The sauces’ authentic Peruvian culinary roots were also a key differentiator. In addition to consumers, IDEO consulted with industry experts—including executives from large-scale grocery chains and chief merchants of leading big-box stores—to explore retail and marketing trends and identify potential innovation partners for Alicorp in the US.

Based on the research, IDEO recommended a few changes to ensure a successful launch: Lead with the Tari brand, which was the most memorable and easiest to pronounce, and position it as an “everything sauce.” Change the packaging from a large plastic pouch to a smaller squeeze bottle to better align with consumers’ expectations and stand out on the inside of refrigerator doors. Adjust the product formulation to appeal to mainstream consumers looking for cleaner labels. And visually celebrate Tari’s Peruvian roots through bright colors, traditional textiles, and a llama, an animal closely associated with the Andes Mountains. In addition to these recommendations, IDEO provided a comprehensive go-to-market retail strategy that included potential US regions for launch, retail brokers, distributors, manufacturers, and R&D and pilot retail lab partners, as well as job descriptions for a new North American-based sales team.

While Alicorp worked on reformulation and packaging strategies, IDEO refined Tari’s initial branding strategy. Steeped in Peruvian aesthetics, the brand’s new look and feel featured a vibrant color palette, geometric patterns, and—of course—a friendly llama icon, which could also be found on all in-store point-of-sale items IDEO designed for Tari's pilot launch in late 2021.

The successful 12-week in-market pilot in Tom Thumb grocery stores gave Alicorp the confidence to have its in-house design team make the brand even bolder and more eye catching, and to launch two flavors, Amarillo Pepper and Rocoto Pepper, on Amazon and in over 50 retail stores in late 2024.

Since then, the popular sauces consistently rank among the top 50 percent of the fastest-selling products on US shelves, with 80 percent of sales revenue representing new business. In 2025, Tari expanded its offerings with three additional flavors: Zesty Verde, Tropical Kick, and Smoky Heat. Today, Tari is in transit to 3,000 major grocery stores, including Wegmans, Meijer, Central Market, and The Fresh Market, as well as available for purchase on Amazon.

Alicorp had a vision to expand its beloved and delicious hot sauces to the US market, but needed help fine-tuning the brand and product for an American audience.

3,000

major US grocers, including Wegmans and Meijer, have signed on to sell Tari hot sauces

80%

of Tari’s sales revenue represents new business, a significant expansion of the overall category

Ranked in the top 50%

of the fastest-selling products on US grocery shelves

But this afternoon, we're not here to talk about all things Frenchie, we’re here to talk about the “c-word”—cancer—but, also, comics and catharsis. See, in a few weeks, Laura is having surgery to repair her tear ducts, collateral damage from aggressive thyroid cancer treatment four years ago, when she was in her early 30s. The cartoons she drew during that nerve-wracking time are just like her: quirky, brave, weirdly hilarious, and unapologetically honest. They’re the equivalent of indie-rock visual therapy.

Wearing her trademark black-and-white French sailor shirt and vintage cat-eye glasses, Laura takes a few quick, surreptitious puffs off her e-cigarette and we start chatting.

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IDEO: What were you like as a child? Did you always make art?

Laura Park: My family moved around a lot as a child. My mom immigrated from Korea to Southern California and raised my brother and me by herself. I always drew as a kid. As the perpetual new kid, I wasn’t very popular, but the fact that I could draw meant I had some value. I’d sell kids greeting cards or drawings of their moms for Mother’s Day. I hung out at the food court at the mall where my mom worked and drew portraits of strangers. I’d go up to them, show them my drawing, and try to sell them to them. It was my side hustle. I was a very under-supervised, under-parented child. I had a lot of freedom. I eventually got a scholarship to the Art Institute of Chicago and fell into the illustration/comic book community here.

What was your first big break?

I was working as an illustrator for educational software company when I started doing drawings for indie record label Asthmatic Kitty Records on the side.

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I also drew magazine ads for Sufjan Stevens’ 2005 Illinois record, plus did some t-shirts and posters for his record label and illustrated an issue of Vice magazine. My other big break was illustrating two big book series for author James Patterson—Middle School and I Funny. They were #1 New York Times Bestsellers. I illustrated two a year until last year. They gave me enough money to do other projects and gave my mom something to brag about.

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You mainly do autobiographical comics, why is that?

They’re how I process information. They’re my second stomach, how I “Rumpelstiltskin” my depression and sickness. I draw about things that cause me both extreme stress and extreme joy because both are distortions of time. I’m either locked in an anxiety-ridden hellscape or I’m celebrating the awesomeness of my dog.

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In high school, I loved the Riot Grrrl movement and made my own zines because I didn’t see myself reflected in other comics. It’s a very powerful thing to make your own media and not wait for others to validate your experience.

I love it when other weirdos say to me, “I recognize myself in your comics!” Everyone thinks they’re singular and alone. It’s comforting to know that’s not true.

Can you tell me what happened when you were diagnosed with cancer?

It was 2012 and I was 32 and uninsured at the time. I lived for six months with a big lump on my neck. I avoided it. I knew it was bad when my doctor didn’t make me wait after getting the results back. It was thyroid cancer and it had spread to lymph nodes in my neck. I had a nine-hour surgery to take everything out, but the tumor had grown around my vocal nerve. The next day in hospital room, I woke up with a paralyzed vocal nerve. I went from someone who was always very loud, to someone who didn’t have a voice. It was very weird. I had to drink radioactive iodine as part of my therapy, which is nasty and why I’m having surgery to repair my tear ducts.

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Comics are how I process information. They’re my second stomach, how I 'Rumpelstiltskin' my depression and sickness.

I processed my cancer in terms of narrative. I asked, Who is my character? What is her arc? I did a better job of telling the story of my cancer in my comics than I did telling people in person. What really resonated with my fans was how expensive my medical bills are. They were hundreds of thousands of dollars and destroyed my savings.

Enough of this depressing cancer stuff! What are some things you’re excited about?

I just won an Emmy for some storyboarding work on the Cartoon Network miniseries Over the Garden Wall! I have the certificate on my fridge. I also just signed a contract to do a graphic novel adaptation of immigrant stories for StoryCorps and have a collection of early work and new stories for Drawn & Quarterly that's forthcoming. My biggest accomplishment, though, was figuring out a way to have Walt appear in as a cameo character in Over the Garden Wall. I’m pretty proud of that.

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*Post script: A few weeks after our interview, Laura did, indeed, have surgery to repair her tear ducts. She’s recovering well and, of course, fearlessly documenting the entire process along the way.

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A ridiculously photogenic French bulldog is why I'm sitting across from Laura Park, a humbly prolific Chicago cartoonist, in a trendy Wicker Park cafe one grey November Sunday. I started stalking Walter Wallet on social media a couple years ago. Turns out, his owner was pretty cool, too. Laura's the author and main character of the darkly funny comic series, Do Not Disturb My Waking Dream, among many, many, many other noteworthy, cool things that she hates to talk about. Lucky for me, soon we—and our dogs—were friends in real life.

For the better part of my career, I had been conditioned to believe that employees are either adding value to an organization by working in immediate service of its bottom line, or they are not, and should subsequently be disciplined. I was terrified I was in the latter camp. Over time, though, I began to take more deliberate notice of how my IDEO colleagues spent their “white space” time between projects.

My friend, Dave hacked an Android tablet into the housing of a 1980s GRiD laptop to celebrate the life of IDEO cofounder Bill Moggridge. Three IDEO Chicago colleagues made an LED-powered, floating cloud installation that communicates current weather conditions by changing color. And a pair of engineers created an automated, Arduino-powered, steampunk-themed shandy machine to keep colleagues hydrated during summer parties on the Chicago studio's roof deck.

With my Pavlovian conditioning coming undone, I dove head first into the fray. During a few hours of project downtime, a teammate and I outfitted an old Mac Classic with an iPad for its screen. Was I reprimanded for using company equipment for a side project during work hours? Quite the opposite. I was told to post an image of our creation to the IDEO Instagram account.

Since then, I have experimented with pumpkin carving via laser cutter; flown toy cars from rooftop ramps into frothy mugs of beer; teamed up with a friend to explore and film fluid dynamics studies using a syringe and typewriter ink; 'printed' Nyan Cat out of yarn via a hacked, decades-old electronic knitting machine; and twice stencil-graffitied IDEO’s San Francisco headquarters—once with moss and once with superhydrophobic solution.

So, why do we create these things? Because even before we’re designers, we’re makers. And taking a few moments away from our day-to-day work for unorthodox and inspiring creations often fulfills our need to make. When we bring this energy back to our teammates, we work better together, and we do better work.

Creating stuff makes us happy. And doing it together makes us better designers. This is why we make.

There is little more terrifying than having non-billable time at work. The first few weeks of my employment at IDEO were a nervous time for me. I was intermittently assisting a few project teams, but it would be an excruciating few weeks before I was staffed full time to a client project.

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1. Closca Fuga Foldable Helmet, 2. Alphabet Compendium, 3. Crosley Messenger Turntable, 4. Uuni 2s Portable Pizza Oven, 5. Universe2go, 6. Roting 600 Drafting Pencil, 7. Olloclip 4-IN-1 Lens, 8. HAY Tower Block Notepad, 9. Night Notebook, 10. Keep Cup, 11. Appointed Workbook, 12. Alite West Bluff Pack, 13. Sharpie Stainless Steel Permanent Marker

Closca Fuga Foldable Helmet

Helmets are a total necessity, but carrying them around is a pain. The Closca foldable bike helmet solves that problem, collapsing down to half of its size (about 2.4 inches tall), making it possible to hide away in a backpack or purse. The 2015 Red Dot award winner is also certified to global safety standards, so all you have to worry about is picking the right color.

$140

closca.co

Alphabet Compendium: An Illustrated A-Z of Things

Isometric mural illustrator Nigel Sussman has poured the same style he's used to decorate the walls of tech companies like Google and eBay into his first book, Alphabet Compendium. His hyper-detailed drawings cover everything from the aardvarks to the zucchinis.

$29.95

http://alphabetcompendium.com/

Crosley Messenger Turntable

The Crosley Messenger Turntable lets you spin records anytime, anywhere, thanks to its messenger-bag style design. With built-in speakers and a headphone jack, you can share the music, or go it solo.

$90

crosleyradio.com/

Uuni 2s Portable Pizza Oven

Have a pizza lover in your life? This wood-burning oven goes from ambient temp to 932˚F in just ten minutes. Stainless steel construction means it can handle life in the great outdoors, and Uuni's wood pellets are sustainably sourced, so you don't have to feel guilty. They'll even plant a tree for every bag of pellets sold.

$299

uuni.net/

Universe2go: My Personal Planetarium

This star viewer and app combo give you a closer look at the real night sky, not the dome of a planetarium. Take a guided tour of the stars above you—it will illustrate constellations, help you discover planets, and even point out moving objects like comets and satellites.

$99

universe2go.com

Roting 600 Drafting Pencil

This is one serious pencil. The iconic, metal design has a comforting heft to it, and its hexagonal base makes it easier to hold in your hand. Better yet, it won't roll off your table. Choose between .5 or .7 lead.

$37

rotring.com/us

4-IN-1 Lens

Help your loved ones kick up their iPhone photography game with four quick-change lenses (fisheye, wide-angle, macro 10x and 15x) that fit right on top of the iPhone. Panoramas and extreme close ups are made easy with the 4-IN-1 Lens, which is small enough to fit in a pocket. It's a selfie-lovers' dream.

$80

olloclip.com

With the Macro 15x lens on the right. Without on the left.

HAY Tower Block Notepad

A beautiful, ombré tower of notes just waiting to be sketched on. Available in fade coral and fade orange. Drool.

$25.00

store.moma.org/

Night Notebook

Spare, beautiful, and conveniently on sale, this blank Poketo notebook is perfect for capturing your thoughts. And thanks to Smyth Sewn binding, it lies totally flat, making doodling in your notebook easier than ever.

$6

poketo.com

Morning, Day, Evening, and Night Notebooks

Keep Cup

These eco-friendly cups out of Australia are made using waste product from the manufacture of wine corks. Their designs include everything from basic colors to characters from the Star Wars universe. Now you just have to decide between the resistance and the evil empire.

$24

us.keepcup.com

Appointed Workbook

A spare, utilitarian design with a durable cover, this notebook can handle the abuse of every day. Choose between classic navy or white.

$24

appntd.com/

Alite West Bluff Pack

A backpack rugged enough for the outdoors, but designed with commuters in mind, the West Bluff pack has an interior laptop sleeve and a padded back built for comfort. It's perfect for the urban explorer in your life.

$48.99

alitedesigns.com

Stainless Steel Permanent Marker

Add some cred to your brainstorms with this stainless steel Sharpie.

$9.50

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Struggling to find ideas for the designers on your list? Browse our most coveted tools and trinkets, from notebooks to fine nibs to the perfect traveler's mug for your fixie pannier sidebag. Just beware: it's pretty tempting to pick up something for yourself.

The meditation techniques below are designed to help you harness creativity by encouraging you to take time to pause and bring a more intentional approach to your work. They’ll help you cultivate a designer’s mind, characterized by:

• An open and curious mindset that can look at challenges from many angles.
• A rigorous and organized methodology for thinking holistically about a problem.
• Clear visual and verbal communication skills to work through and articulate potential solutions.
• A positive and optimistic outlook that can transform problems into solutions.

Here are 3 exercises to try out that should kick start your creativity:

1: Flowing River

If you’re feeling stuck with a problem you’ve been working on, taking a walk around the block or grabbing a breath of fresh air are both useful exercises, because they allow you to leave a problem behind and come back to it with fresh eyes. In that same vein, this first exercise is a highly visual and engaging way to clear some of the noise in your head.

Close your eyes and picture yourself sitting on a large, smooth rock in the middle of a river. It's up to you how big or powerful the river is, just make sure you feel comfortable on the rock you're on, and turn to face directly upstream. Sit there for a moment and start to breathe steadily, adjusting yourself to make sure you’re comfortable. Now look up the river, and whenever a thought enters your head allow it to float down towards you. Recognize what it is, give it a nod if you need to, and let it continue to float past you down the river. As other thoughts, worries, or memories come up, continue to picture them floating by until all you see is a clear-flowing river ahead. Take a deep breath and open your eyes.

2: Cloud of Gold

Sometimes when you feel overwhelmed by your to-do list, the natural tendency is to work harder and longer, and sacrifice things like taking walks, having an enjoyable lunch with a friend, or taking the time to let your mind wander. This exercise is designed to instill a feeling of optimism and positivity throughout your mind and body.

Close your eyes and imagine that a soft, delicate, golden mist is surrounding your head and shoulders. It might be swirling very slowly or just hanging there in space. It’s the most beautiful thing you can think of, and when you take a breath it fills your lungs with a wonderful sensation. Now start to focus on your breathing, taking steady and slow deep breaths. Start by focusing at the very top of your head, and as you inhale, visualize the mist filling that region. When you exhale, picture anything negative or unhealthy leaving that part of your body and being replaced by the gold mist. This might look like some kind of pollution leaving your system, maybe a dark mist that you want to expel and forget about. Once you’re comfortable breathing in the good and breathing out the bad, slowly start to move down from the top of your head, taking a breath or two for each area you recognize. You might want to spend more time on certain areas, like your eyes if they’re tired, your neck if you’re feeling sore, maybe somewhere inside your head if something’s been troubling you. Continue towards your toes until you’ve filled your entire body with the gold mist and can feel it moving through all your veins. Open your eyes and stand up.

3: Clay Mind

Find a ball of clay, or something else you can sculpt with your hands. You want it to be about two inches in diameter.

Think about one thing you are working on at this moment. Now that your mind is clear and healthy, this is a chance to practice deep focus and put some love towards something you might be struggling with. Our brains are intimately connected with our hands, and this exercise takes advantage of the fact that we aren’t often reinforcing that connection.

With your eyes closed, hold the clay in your lap with both hands in front of you. Imagine that the ball of clay represents that challenge or problem you want to focus on. Take a minute to warm up the clay with your hands, not thinking too hard, just move the clay around and allow it to grow into different forms. What are different shapes it can take? Once it has turned into a smooth rounded shape, imagine that it represents everything connected with your chosen challenge, a tiny universe you can mold and explore freely. Continue to roll the shape around in your hands. Now stick your fingers into the center of that world and slowly turn it inside out. What do you see? Allow the inverse world to be worked back into a round shape once again. Next roll it between your palms into a long worm and think about what that represents. Could it be a timeline? An alternate reality? A way of looking at different elements of that world in a more linear way? Now divide your clay in two parts, assigning meaning to each part. Continue to subdivide into small pieces until you’ve exhausted the amount of elements you can assign a meaning or role to. What do you see? Is there anything you haven’t recognized before? Lastly, gather the pieces together and form them into a smooth shape again, and begin to slowly increase the pressure on it until your hands are holding it so tight they can’t move any more. Take a deep breath to allow that world inside you, and as you exhale let it go.

Illustrations by Adam Hilborn.

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We live in a world that values extroversion, production, and a lean approach to business and product development. Companies that embrace those ideals may be effective at pushing an idea out into the world, but might they lose something valuable to the creative process along the way? Like reflection, mindfulness, and a clear head?

Short answer: Yes.

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I help organizations cut through complexity by shaping how they show up, through brand strategy, identity, and storytelling.

Working at the intersection of brand and business, I bring an editorial eye and a bias toward making—turning ideas into tangible experiences that people can understand, trust, and believe in.

My work spans government, healthcare, financial services, media, and consumer goods, from launching Gen Z-focused ventures to building innovation labs and reimagining legacy brands. I relish moments of ambiguity and enjoy translating across teams, perspectives, and priorities to move ideas forward.

I started my career in editorial and digital design, shaping cross-platform experiences and identity systems in publishing and agency environments. That foundation still shapes how I work today: I’m detail-oriented, collaborative, and overreliant on the Oxford comma. I hold a BFA in Visual Communication from the School of the Art Institute of Chicago.

For 25 years, I've asked the same question: Who does this design exclude—and what are we going to do about it?

My work spans human-centered strategy, inclusive design, and qualitative research, with clients ranging from Microsoft, Google, and Verizon to the National Science Foundation, and San Francisco Unified School District.

Before IDEO, I taught elementary school in East Palo Alto and spent a decade doing design work with social service organizations—where I learned firsthand what it costs people when systems are built without them in mind.

I am currently writing User Error, a nonfiction book about digital access and the design decisions behind it. I live in Oakland, California.

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My expertise spans brand, communication, and product design across tech, education, the arts, and social impact.

I believe great work demands both high-level vision and obsessive attention to detail, and only happens through collaboration.

I bring an inclusive, hands-on approach and a deep understanding of business, which enables me to consistently deliver excellence while always asking why.

Before joining IDEO, I worked at the brand firms Pentagram and VSA Partners. I began my career as a designer, leading teams at the School of the Art Institute of Chicago and the Milwaukee Art Museum. I hold an MFA in graphic design from Maryland Institute College of Art and a BFA in communication design from the Milwaukee Institute of Art & Design, and have taught at some of the best design schools in the US.

I am responsible for IDEO’s long-term success in China and working with clients to use design as a tool to enable growth. Specifically, I have helped Chinese companies design holistic brand solutions through the development of their products, communication, services, and innovation teams, and I have helped multinationals expand their presence and influence in China.

I advise global leaders on developing China-led innovation and capabilities.

In over 15 years in IDEO Shanghai, I have worked on projects that use design to elevate the quality of the experience of healthcare products and services, streamline processes that increase productivity, create spaces and programs that promote and enable inclusive communities, and build next generation mobility solutions that are planet-positive.

Before joining IDEO, I worked at Philips Electronics and the Electrolux Group in Italy, the Netherlands, and Singapore on a number of breakthrough commercial products. I am a member of the Young President Organization in Shanghai.