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Creative Confidence Podcast
Tackle Your Journey Map Roadblocks: Melanie Bell-Mayeda
September 6, 2019
How do you evolve a customer journey map from a tool that inspires and explains to one that creates action? In this episode of our Creative Confidence Series, hear tips for this and other service design challenges, and learn how IDEO Partner and Managing Director Melanie Bell-Mayeda and her team are evolving the practice of service design with stories from the latest work at IDEO.
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