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Director, Digital

In a nutshell:

IDEO Chicago is in search of a Portfolio Director, Digital, who will help us develop strong client relationships and create meaningful connections between IDEO project teams and our clients to enable great design. This person will actively manage a portfolio of work that overlaps the current state of the market for software design services and the capabilities of our human centered design disciplines. The ideal person can demonstrate a combination of business savvy, software product expertise, and strong leadership and relationship building skills with both internal and external stakeholders.

Why is this role important for IDEO’s work?

As a Portfolio Director, you will work with IDEO Chicago’s leadership team and provide critical guidance to the studio through a variety of capacities including business development, mentoring, brand building, and craft excellence. As a Portfolio Director, you will make the biggest impact by developing, managing and executing a business development strategy that capitalizes on the range of software product opportunities in the market, as well as ensuring that IDEO’s design capabilities are properly represented to meet and exceed the client’s needs and expectations. Your skillset is critical to our work because you have the ability to cultivate client relationships and support the development of world class designers.

Once here you will:

  • Drive conversations with potential clients to communicate IDEO's human centered design process, understand the client’s business priorities, and effectively scope project proposals to ensure a successful outcome for the IDEO project team and the client.
  • Cultivate relationships with existing clients to strengthen the partnership and unlock new opportunities for collaboration and impact through design.
  • Invest in the growth of our software capabilities by supporting the learning and development of IDEO designers.
  • Serve as a trusted advisor to our clients and project teams by providing strategic level guidance, coaching and constructive critique in service of delivering world class design.
  • Represent IDEO externally through speaking engagements and other media opportunities to build the brand and tell IDEO stories through the lens of Software Design.
  • Build and maintain a strong internal and external network in service of building a portfolio of work that supports the strategic priorities of the business.

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients and the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

Some previous projects to check out:

  • Ford: IDEO partnered with Ford to explore the future of mobility and prototype new offerings including a pay-as-you-go insurance offer and a digital tracker that captures how cyclists, cars, and public transport interact in the city.
  • GE Healthcare: To optimize the effectiveness of their CT scanner, GE Healthcare hired IDEO to redesign the console user interface to help both junior and senior technicians work efficiently without sacrificing safety or efficacy.
  • Food Genius: We tapped into food consumption data with our first startup-in-residence to design Food Genius Reports, a consumer and food industry trends dashboard.

Relevant experience and mindset:

  • Experience in one of the following: software, business development, creative consulting, and/or a project management capacity.
  • Experience developing and leading client relationships and building lasting partnerships.
  • Demonstrated leadership skills and expertise guiding teams and supporting the learning and development of individuals.
  • Excellent written and verbal communication in an internal and externally-facing capacity.
  • A passionate and inspiring champion of software as a craft who understands the importance of designing from a human-centered lens.
  • A proactive, creative problem solver that thrives in a highly collaborative, fast-paced environment.
  • Experience with organizational change initiatives is a plus.

Application requirements & instructions:

Please submit your resume and cover letter explaining why you are a good fit for this role.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.