In a nutshell:

IDEO U San Francisco is in search of a Digital Producer (e-Learning) who will bring experiences with content creation and management and a passion for creating a great experience for our users.

Why is this role important for IDEO’s work?

As a Digital Producer (e-Learning), you will become our go-to expert on the implementation of our world-class content on our learning platform. You will use a combination of your platform expertise, your passion for user experiences, and interest in online learning to build new courses and update existing ones. We teach Design Thinking - and we use it to create our online courses. Every part of our offering is up for experimentation, prototyping, and iteration. You’ll dive deep into what our learners need and figure out clever, scalable ways to get it to them, while still maintaining the human touch for which IDEO is famous.

Once here you will:

• Work with our content team to produce new courses, and update existing ones, mastering our learning platform and pushing it to the edges of what it can do.  
• Use technical savvy to understand and work with the integration points between our various systems, like our learning platform, email campaign manager, and e-commerce site.
• Plan and conduct user and functional testing for new courses, features, and tools
• Stay current on new learning tools or activities we might incorporate
• Monitor and address learner issues in our active courses, solving the initial issue and then creating new systems and processes to minimize them in the future
• Help create and then manage course communication emails
• Create the documentation necessary to make our processes and interactions with learners as consistent as possible

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you get to work alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

IDEO U is going into its fourth year as an IDEO venture and has helped bring design thinking and creative confidence to tens of thousands of online learners around the world. We are a diverse group of former teachers, online education specialists, writers, service designers, product managers and marketers who are passionate about helping others transform the way they solve problems through design thinking and creative leadership education. As a member of the IDEO U team, you’ll be working every day with a team that cares deeply about the work they do and are committed to creating rich & engaging online educational experiences that have a real impact. You’ll also have the chance to be a part of the broader IDEO ventures ecosystem (which includes great products like IDEO coLab, Open IDEO, and Creative Difference) as well as connect and work with the IDEO designers and consultants that provide the inspiration and content for the learning experiences that IDEO U brings to life.

Relevant experience and mindset:

• 2-4 years of experience helping users have a great experience using a site or platform that is content rich - ideally in e-learning, but experience with a variety of content-oriented sites like media companies is applicable
• Technical savvy and curiosity, but no need to be a programmer. Just an understanding of/appreciation for online systems and a knowledge of (or capacity to quickly learn) HTML and CSS.
• An eagerness to discover, analyze, and address user needs
• Extreme attention to detail: we are representing IDEO and zealously protect the brand
• Strong time management skills, ability to work to deadlines, and the drive to execute against a plan without needing constant supervision
• Strong written communication skills: you will be regularly interacting with the broader IDEO U team as well as our vendors.

Learn more about IDEO U:

IDEO U is an online school where anyone can unlock their creative potential through design thinking and collaboration. Check out our website to learn about our work, team, and network.

Application requirements and instructions:

Please submit your resume and cover letter (yes, we read cover letters). We are looking to fill this role quickly!