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Program Manager, IDEO U

In a nutshell:

In San Francisco, IDEO U is in search of a Program Manager who will bring a unique blend of operational and program design experience and a passion for design thinking and creative leadership to our global teaching and learner community.

Why is this role important for IDEO’s work?

As the Program Manager with IDEO U, your biggest impact will be supporting the delivery and continued evolution of the highest quality learning experience for both IDEO U learners and our amazing global community of teaching leads, teaching assistants and alumni coaches. You’ll partner with our Digital Producer and Learner Success specialist to kick-off and ensure a vibrant, engaging experience in our 25+ course runs a year- IDEO U’s cohort-based online learning experiences with anywhere from 200 to 1,000+ learners engaged in topics ranging from prototyping to storytelling to designing for change. You will also ensure that our teaching team and coaches have the resources, support and mentoring they need to bring their best selves to their work and to continue to grow and deepen their own skills.

We’re a young start-up within IDEO and our growth is less a formula than it is a series of experiments and prototypes to help us understand what our learners need.  In addition to supporting our live course delivery, you’ll lead key projects that help us get new learning experiences and features to market and broaden impact beyond live courses to a broader, programmatic learning journey.

Once here you will:

  • Lead efforts to support our global teaching community as well as ensure the highest quality teaching experience for learners in our live courses
  • Maintain teaching team retention and visibility in sourcing community
  • Partner with our live course team to kick-off our 25+ live course runs a year; Help design systems that will allow us to continue to scale the number of course runs and learners we support in a given year as our business grows
  • Design and lead projects to support the evolution of our live course, alumni coach, certificate and overall programmatic learning experience as well as our teaching program structure and incentives
  • Maintain a pulse check on the health of our online learning experiences and work with the teaching team to brainstorm and prototype experiments that address the individual dynamics of any given course run
  • Work with our digital producer & product manager to integrate new interactive learning & communications features into the learning experience
  • Help troubleshoot & resolve escalated issues
  • Create and maintain on-boarding & reference materials for teaching team and alumni coaches
  • Curate and share out inspiring Learner stories with the IDEO U team and IDEO U Marketing  to keep the team inspired and to support a learner-centric product experience

Relevant experience and mindset:

Candidates must have 5-7 years of working experience and a program management or operations background either by training or from work experience. You do not have to have experience in education, but we are looking for someone with an interest in driving impact through the design of great educational experiences.

Successful candidates will show both operational experience delivering great customer experiences as well as service design experience crafting and evolving great programs for both customers and employees.

In addition:

  • You have experience managing and supporting large and diverse teams, remote team experience is a strong plus
  • You are inspired by and have experience using design thinking skills and methods on your own, with real world examples of how it has helped you improve outcomes in program design and operations
  • You are motivated by the big picture and impact but know the devil is in the details and can keep abreast of everything from ensuring that our teaching team submits invoices on time to noticing when something is off in a course experience
  • You have a high degree of digital fluency and can easily support a large number of users on communication platforms such as Zoom and Slack and work with our digital producer and product manager to integrate new interactive features and content to our online learning platforms.
  • You’ve worked in a startup environment and can bring flexibility, comfort with a self-starter environment and a get things done mentality to your work. IDEO U is a small team and there is guaranteed to be a wide breadth to the areas you’ll lend your creativity and expertise to.
  • You don’t have to be an ex-banker, but you’re comfortable with numbers and can manage to program budgets

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you get to work alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

IDEO U is going into its fourth year as an IDEO venture and helps bring design thinking and creative confidence to tens of thousands of online learners around the world. We are a diverse group of former teachers, online education specialists, writers, service designers, product managers and marketers who are passionate about helping others transform the way they solve problems through design thinking and creative leadership education. As a member of the IDEO U team, you’ll be working everyday with a team that cares deeply about the work they do and are committed to creating rich & engaging online educational experiences that have real impact. You’ll also have the chance to be a part of the broader IDEO ventures ecosystem (which includes great products like IDEO coLab, Open IDEO and Creative Difference) as well as connect and work with the IDEO designers and consultants that provide the inspiration and content for the learning experiences that IDEO U brings to life.

Application requirements and instructions:

Please submit a resume and cover letter (yes, we read cover letters).

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.