In San Francisco, IDEO U is in search of a Program Manager who will bring a unique blend of operational and program design experience and a passion for design thinking and creative leadership to our global teaching and learner community.
As the Program Manager with IDEO U, your biggest impact will be supporting the delivery and continued evolution of the highest quality learning experience for both IDEO U learners and our amazing global community of teaching leads, teaching assistants and alumni coaches. You’ll partner with our Digital Producer and Learner Success specialist to kick-off and ensure a vibrant, engaging experience in our 25+ course runs a year- IDEO U’s cohort-based online learning experiences with anywhere from 200 to 1,000+ learners engaged in topics ranging from prototyping to storytelling to designing for change. You will also ensure that our teaching team and coaches have the resources, support and mentoring they need to bring their best selves to their work and to continue to grow and deepen their own skills.
We’re a young start-up within IDEO and our growth is less a formula than it is a series of experiments and prototypes to help us understand what our learners need. In addition to supporting our live course delivery, you’ll lead key projects that help us get new learning experiences and features to market and broaden impact beyond live courses to a broader, programmatic learning journey.
Candidates must have 5-7 years of working experience and a program management or operations background either by training or from work experience. You do not have to have experience in education, but we are looking for someone with an interest in driving impact through the design of great educational experiences.
Successful candidates will show both operational experience delivering great customer experiences as well as service design experience crafting and evolving great programs for both customers and employees.
IDEO is a place unlike any other. It’s a place where you get to work alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.
IDEO U is going into its fourth year as an IDEO venture and helps bring design thinking and creative confidence to tens of thousands of online learners around the world. We are a diverse group of former teachers, online education specialists, writers, service designers, product managers and marketers who are passionate about helping others transform the way they solve problems through design thinking and creative leadership education. As a member of the IDEO U team, you’ll be working everyday with a team that cares deeply about the work they do and are committed to creating rich & engaging online educational experiences that have real impact. You’ll also have the chance to be a part of the broader IDEO ventures ecosystem (which includes great products like IDEO coLab, Open IDEO and Creative Difference) as well as connect and work with the IDEO designers and consultants that provide the inspiration and content for the learning experiences that IDEO U brings to life.
Please submit a resume and cover letter (yes, we read cover letters).
IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.