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Executive Director - Financial Services Practice

Deadline to apply: Please apply with a resume and cover letter by January 27th, 2022. We will be reviewing applications on a rolling basis after the application deadline.

Come make an impact with us:

IDEO's financial services practice is searching for an Executive Director to join our leadership team and help shape a more human-centered and inclusive financial world.  This is an opportunity to use your deep expertise in bringing financial products, services, and experiences to market, and the network you’ve built along the way, to help IDEO’s clients innovate and grow and pursue systemic impact across financial services.

Why is this role important for IDEO’s work?

IDEO has been designing more human-centered financial services for over 20 years - from small ways to save, changing how in-person banking works, or building new offers and ventures. More than ever before, emerging technologies have the potential to reshape and remake the financial system, and we will participate and be a prominent voice in this.

You’ll be joining a national, multidisciplinary team of leaders who believe that the financial service industry has plenty of room to grow to become more human-centered and design-led. And, through that kind of transformation there is an opportunity to make finance more equitable, inclusive, and meaningful to people’s lives.  This role is critical to making that vision a reality, through expanding the network of clients and partners we’re working with, to giving our clients the confidence that the work we deliver can be brought to market successfully, to helping to define creative excellence in the industry both inside and outside of IDEO. 

Once here you will:

  • Shape and share our strategy for helping clients find new frontiers of growth, and evolve their organizations so that they are fit to thrive in the experience economy and climate future.
  • Own and collaborate in new client relationships and partnerships, bringing in new business and leveraging your existing network to realize impact.
  • Scope and guide large, complex projects to be both creatively fulfilling and successful in creating the intended outcomes in our clients’ organizations. Grow and sustain key relationships that will help push the portfolio of impact. 
  • Working with the rest of the leadership team, hold shared accountability for revenue commitments.
  • Shape IDEO’s capabilities to meet market needs, including collaborating with IDEO designers and leaders to deliver new products, services, and experience in large financial service organizations and evolving our mindsets, skill sets, toolsets, and partnerships to design and deliver experiences. 
  • Build an inclusive culture and community alongside the existing leadership team, leading and mentoring an extraordinarily talented community of people with a wide variety of creative backgrounds.

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we are also intentional about enabling our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career. 

Some previous work to check out:

American Family Insurance Moonrise

Pacific Life Swell

American Express Pay it. Plan it. 

Last Mile Money

IDEO CoLab Ventures

Relevant experience and mindset:

  • A depth or breadth of 10+ years of experience seeking to improve the industry 
  • Progressive leadership experience in a creative business environment, including collaboration with c-level executives.
  • Successful candidates will combine rigorous business acumen across many of the following areas, along with world-class depth in one or two: Strategy, Marketing (Product or Brand), Organizational Behavior, Operations, Information Technology, Finance, and Design.
  • Experience in a client-service or consultative role which might include management consulting, creative services, design, finance or operations.
  • Outstanding verbal and written communication skills.

Commitment to Diversity

At IDEO, we are committed to the work of advancing diversity, equity and inclusion within our organization and in the world. Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research.

As a human-centered organization, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability and transparency. These commitments will also be part of your journey at IDEO, so please feel free to read more about them here.

Application requirements and instructions:

Please apply with a resume and cover letter (which should include your answers to the questions below) by January 27th, 2022. We will be reviewing applications on a rolling basis after the application deadline.

In your cover letter, please include your answer to the following prompts:

  • In your view, what are the most under-addressed trends in financial services?  Why?
  • Where in the financial sector do you see the greatest opportunity for increased equity?
  • How has your leadership approach changed over your career?


Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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