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Organisational Designer

In a nutshell:

IDEO London is seeking an experienced organisational designer who knows what it takes to drive transformative change, either as an external advisor or from inside a business.

We’d love to speak to people with a unique blend of real-world experience and theory, a passion for challenging organisational norms, and the ability to work closely with senior clients.

The role would be perfect for someone who can lead projects, champion modern organisational design approaches, work in multidisciplinary design teams, and solve big challenges through doing - not just thinking.

Why is this job important to IDEO?

IDEO is widely recognised as a world leader in the design of products, services, systems and strategies that enable our clients to grow their business. In every challenge we take on, we put the needs of users, customers, employees and even society as a whole at the forefront.  

The Organisational Design Lead role is pivotal to help our clients achieve all of this - designing and creating the client environment for fresh ideas to take hold and scale.

Content skills:

  • Have an excellent grasp of concepts such as operating model design, learning & development, organisational psychology, and change management
  • Understand and track the latest trends, experts and thinking about the future of work and organisations - in particular how ‘digital’ is transforming the world of work
  • Know how to spin-up agile organisational experiments to understand more about the realities of the workplace, and product/service implementation
  • Be able to quickly understand, map and generate solutions to the organisational challenges posed by new product/service designs

People skills:

  • Ability to hold the client and IDEO project team in balance – listen with empathy to both client and team and manage expectations
  • Managing multiple relationships - from current projects to long-term client relationships
  • Inspire, facilitate and coach design teams to understand how new concepts could play out in the client environment
  • Advise and facilitate decision making amongst senior clients
  • Enable the IDEO design community to grow their understanding and capabilities in Organisation Design


  • Several years working in large businesses/corporate environments - either in-house or as an advisor
  • Worked in a digital environment or helped an organisation transform to a new digital business
  • Background in more than one of the following - Change Management, Organisational Design/Development or Psychology, Strategic HR/Talent, L&D
  • First-hand experience of design thinking or exposure to working in a creative environment is a plus

How to apply:

Check out ideo.com for more information on our projects and clients. In the next section, there is an example of the role of an organisational designer at IDEO. If this all sounds interesting to you please submit your CV along with a cover letter including response to the following questions. Please keep your response to 300 words or less.

  • Some of IDEO ‘s clients use the language of ‘digital transformation’ when talking about the evolution of their company. What does digital transformation mean to you?
  • What is changing most in the world of organisation design, how could IDEO be at the forefront of this movement?

“It’s all about designing the people experience - that means focusing on the customer AND what it’s like to work inside the organisation”

Some further reading about what it might be like for an organisational design director at IDEO....

It’s the first time Phil has worked in a design and innovation agency but it’s a perfect place to combine his background in organisational change along with his experience of working with both digital and creative companies. Before joining IDEO, Phil worked for a small consultancy helping clients to shift cultures and mindsets to new ways of working, with a particular focus on enabling companies to embrace a digital mindset. He always liked to take a pragmatic and creative approach to the problems he encountered in client organisations. Rather than imposing theoretical frameworks, Phil had been trying out a more human-centred approach by really understanding current constructs in the client organisations, then using quick experiments to try out new things, followed by using the learnings to iterate the idea. He soon realised the impact that these experiments could have on quickly establishing a culture or way of working. Doing small things, had big impact.

He’s always been fascinated by how companies can evolve to keep up with new offers to customers and also how they create the right conditions for innovation to thrive. Joining IDEO has allowed him to really accelerate his understanding and use of design thinking as a process to make significant transformations in organisations.

What he loves about his job is that he’s not just the ‘Organisation Designer’ that gets called in to solve ‘the structure problem’. He’s leading conversations with clients about reinventing their products or services they put out in the world, working with C-Suite Execs to help scope out projects and win their business. But he also works with project teams throughout the life cycle of an engagement to design the organisation to support the new product or service the team is designing. One of his other passions is about aligning the employee experience with the customer experience – he has found that if companies treat their staff in the way they treat their customers, it’s so much easier for them to deliver on the customer promise. He’s got some great impact stories to tell potential clients of how this approach has been working.

Many of the projects he’s worked on at IDEO are helping product companies shift to delivering services, often digitally enabled. He brings his knowledge on techniques like lean and agile from previous digital companies and has found a way of articulating to clients the value of design thinking as a precursor to using these methods. IDEO isn’t a specialist in lean and agile, but Phil helps to link the initial design process to the implementation taking account of how the company works today. It really helps make the shift in thinking for the client and their organisation.

Being part of the IDEO community of designers, Phil learns from all the cultural sessions in the studio – from ‘nerd nights’ where designers share new technologies, to inspiration lunches where external speakers are invited to share cool new trends or start-ups that are really pushing the boundaries. It is a great way for Phil to ensure his conversations with clients, and potential clients, explore the value of a holistic approach to design, not just his ‘organisational’ view of the world. He’s also run a couple of these sessions himself to help the other designers understand more about organisation design. Phil got great feedback from the community on the session he ran around the future of work. Not only did he help them get under the skin of organisation design, he got some great provocations to use in creating a new point of view around how organisations might, or indeed, might not work in future!


Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.