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Community Manager

In a nutshell:

IDEO Shanghai is in search of a Community Manager who will set the strategy for delivering extraordinary experiences, promote the success of design teams and our studio as a whole, and strategically elevate the bar for how we envision experience for IDEO, our clients/partners and creative community.

Why is this role important for IDEO’s work?

A Community Manager makes the biggest impact by helping us build a strong and vibrant creative community.  He/she does so by invigorating our workspace with the same values and beliefs in design excellence as seen in the work we do with clients, as well as actively curating events that help us connect with creatives and partners that will help inspire our work.  He/she treats large and small “moments” with equal potential to inspire people and curate signature interactions. We count on him/her to refresh our state of mind and have a “no task too big, no task too small” attitude, too.

Once here you will:

  • Work with studio leadership to establish and execute the experience strategy for the location.
  • Understand and build on leading trends in workspace experience out in the world to incorporate relevant aspects into IDEO, continue to push the leading edge and build a human-centered and inspiring workplace in IDEO Shanghai.
  • Partner with the existing experience team members to foster a strong creative culture and to nurture the health and well-being of a diverse community of designers via unique and impactful experiences including day-to-day activities, weekly events, and longer-term projects.
  • Design and help stage hospitality-focused experiences for clients, guests and colleagues while working with various teams to execute.
  • Find ways to bring people and communities together, identify and help bridge new relationships to people, brands, and interest groups with the aim to grow IDEO’s engagement with the creative community and external partners.
  • Design appropriate office protocols and encourage behaviors to ensure a healthy community and smooth operation of the office that will support our growing studio to scale over time.
  • Build vendor relationships and local network to build resources for outstanding experiences.

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

As a Community Manager in IDEO Shanghai, we provide the opportunity for you to:

  • Create vibrant office spaces that support designers in doing their best work, allow visitors/clients to feel inspired and convey the IDEO brand to a wider community.
  • Collaborate with people from different backgrounds such as interaction designers, business designers, mechanical engineers, communication designers, and design researchers.
  • Become part of a culture that lets you both learn and teach while working with people outside of your immediate area of expertise.
  • Be challenged to think more holistically.

Relevant experience and mindset:

  • At least 5 years of experience preferably in hospitality or a creative production role such as events management. Experience working in creative organizations is a plus.
  • Exemplary communication, time management and organizational skills.
  • A “service orientation” mindset in handling challenges with poise and optimism; A “no job too small” mentality in supporting the Experience team on a day-to-day basis.
  • Enthusiasm for collaborating with a variety of personalities and work styles.
  • Excellent verbal and written communication skills, both Chinese and English.
  • Not afraid to proactively approach people to strike up conversation in a friendly, warm, and authentic manner.
  • Demonstrate integrity, dependability, responsibility, entrepreneurship, accountability, self-awareness, work ethic, and empathy.
  • Passion and understanding for IDEO’s mission and values.
  • A strong design sensibility grounded in interest and expertise in how space and experiences impacts people.
  • Experience with digital and social media platforms is a plus

Question about you:

What superpower do you have that could contribute to IDEO’s Experience team?

Application requirements and instructions:

If you have a fresh perspective on your area of focus, identify with our values and we would love to see your resume and cover letter (addressing the pop quiz above).


Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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