Experience Specialist

Role summary:

IDEO San Francisco is seeking an Experience Specialist.  This person will have an inclination to pitch in with whatever is needed in the moment – channeling hospitality and organizational sensibilities and has a knack for relating to all kinds people. The Specialist sees the larger picture of how experiences inspire creativity and cares deeply for the well-being of our network and ourselves.

We expect the Experience Specialist to have a “no task too big, no task too small” attitude with a natural inclination to get their hands dirty (sometimes literally).  This person will have a passion for people and processes, see the big picture and finer details and have a systematic organized approach to work.  

Once you are here you will:

  • Contribute to the day-to-day running of the office, in a hands-on manner, in collaboration with the Experience and Facilities teams.
  • Deal with small daily matters in the running of the office, as well as larger aims and goals.
  • Be present in the studio to ensure timely preparation and coordination of meetings and events.
  • Help prioritize requests for meetings, rooms, and catering and resolve conflicts when necessary.
  • Help create impactful experiences including day-to-day activities, weekly events, and longer-term projects.
  • Help coordinate hospitality-focused experiences for clients, guests, and colleagues.
  • Help plan and execute renovations for meeting rooms and other spaces in the office.
  • Help with basic upkeep and maintenance of the physical space.

Relevant experience:

  • At least 3-5  years of experience in a related role.
  • Excellent coordination, time management, and organizational skills. Being able to prioritize and delegate is a must.
  • Strong communication and interpersonal skills for dealing with many types of people at all levels.
  • Enthusiasm for collaborating with others.
  • An understanding of customer/client requirements.
  • Natural ability to prioritize tasks.
  • Success at managing a high-volume of responsibility in a fast-paced environment.
  • A “no job too small” mentality.
  • A natural creative flair with ideas and energy to introduce new concepts and innovations.
  • A basic knowledge of Spanish is a plus.

Application instructions:

If you identify with our values and would love to contribute to our office, please submit your resume and cover letter.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.