◀︎Jobs

Senior Workplace Experience Specialist

Chicago, IL

Our Senior Workplace Experience Specialist for our Chicago Location must be within commuting* distance of our West Loop studio in downtown Chicago. Please apply no later than August 19th, at 5pm PST. We encourage you to submit your application well in advance of the deadline.   

*Commuting distance is defined as having a permanent address that allows commuting via ground-based transportation to Chicago IDEO location for work during typical business hours. i.e. a roughly 2-hour-or-less one-way commute (non-plane). We are using ground-based transportation as our standard to honor our carbon commitments.

In a nutshell:

IDEO is in search of a people-oriented Workplace Experience team member who will help create the conditions for our employees, clients, and partners to deliver their best work and have exceptional experiences in a creative and supportive Location environment.

Our Workplace Experience team members are human-centered, creative problem-solvers, systems thinkers, strategists, community-building experts, and compelling communicators. Foundational to IDEO's brand, business, and culture of belonging. Workplace Experience teams are front-line brand ambassadors for our Locations who set the tone for the IDEO experience for all employees, clients, visitors, and vendors, enabling our business — and our people — to thrive. 

Why is this role important for IDEO’s work?

Workplace Experience Specialists play a key collaborative role within each of our seven global Location Communities. IDEO Locations exist to cultivate culture, community, and belonging and to provide physical and virtual spaces for collaboration, convening and prototyping. Workplace Experience Specialists work closely with internal teams to deliver on Location aspirations, enable creative work, and create meaningful moments of surprise and delight. Workplace Experience Specialists understand the pulse of their Location communities and enjoy designing everything from large, complex community events to 1:1 life milestone moments for individuals. Additionally, Location-based Workplace Experience Specialists have the unique ability to build community and operationalize experiences. 

Once here you will:

  • Help build a sense of belonging by co-designing in person Location community experiences, ensuring smooth operations from start to finish

  • Play a role in helping onboard and offboard talent within the Location

  • Contribute to the day-to-day running of the Location (calendaring, logistics, supplies, Location environment), in a hands-on manner, in collaboration with Location Leads, Workplace Experience Team, and others

  • Manage the Location’s food program (including catering, inventory management, logistics, and communication)

  • Be present in the Location to coordinate the day-to-day logistics needed to operate the space (sometimes past normal working hours)
  • Help design and coordinate welcoming, on-brand, hospitality-focused experiences for clients and guests

  • Support the Workplace Experience team by soliciting feedback from employees through surveys and community conversations

  • Maintain the Location’s community calendar to keep track of future gatherings & events, internal meetings

  • Manage internal community messaging and communication (Slack and email)
  • Build relationships and a local network of diverse vendors (especially caterers, local restaurants, and others) to grow resources for outstanding experiences

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients and for IDEO itself alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career. 

At IDEO, you will be able to:

Be a side-by-side creative collaborator on diverse, multi-disciplinary teams

Express your creativity and bring your personal passions into your work

Nerd out with fellow operational experts in Workplace Experience and other disciplines to push the edges of your expertise

Relevant experience and mindset:

You have in-person event planning experience

You are a creative problem solver with a “no job too small” mentality who enjoys rolling up their sleeves and getting things done

You enjoy the nuts-and-bolts of community building and community management (both the “head” and “heart” of when and why to gather people) and have a knack for galvanizing people and ideas

You are empathic and curious about other people

You are a clear, effective, and compelling communicator

You enjoy making others successful and working in a fast-paced, creative environment

You are very comfortable using Slack, Google Suite, Zoom, or similar communication and collaboration tools

You have strong organizational skills and a deep interest in creative operational excellence in Workplace Experience

Commitment to diversity, equity, & inclusion

At IDEO, we are committed to the work of advancing diversity, equity and inclusion within our organization and in the world. Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research.

As a human-centered organization, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices. We keep our diversity data public for the sake of accountability and transparency. These commitments will also be part of your journey at IDEO, so please feel free to read more about them here.

Application Instructions

If you are interested in this role, please submit your updated resume and cover letter. 

 

EQUAL OPPORTUNITY EMPLOYER

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

CURIOUS ABOUT JOBS AT IDEO'S PORTFOLIO COMPANIES?

CURIOUS ABOUT IDEO'S HIRING PROCESS?

Check out Inside Scoop to get the low-down.

At IDEO, we are committed to the work of advancing diversity, equity, and inclusion within our organization and in the world.

Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research.

As a human-centered organization, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices.

California Residents, please click here to learn more about your personal data rights under CCPA.


RELATED WORK

We use cookies to improve your browsing experience.
And cake to boost morale on Fridays. Find out more about our cookie policy here.