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Front Desk Concierge

In a nutshell:

The Front Desk Concierge is the first point of contact for IDEO’s clients & employees by phone or in person so it is crucial they ensure a great experience for all who visit the studio.  They will support location needs with a variety of daily responsibilities requiring hospitality, superb customer service, and heightened accountability. Similar to a hotel environment, you must have an eye for details that make an experience fantastic.  We expect this person to have a “no task too big, no task too small” attitude with a natural inclination to get thing done but have fun while doing it. The front desk concierge will work closely with other members of the Cambridge Experience Team whose mission is to make the client & employee experience extraordinary. 

Once here you will:

  • Provide concierge style services to our clients, guests and employees.
  • Work closely with the Cambridge Experience Team whose mission is to make the client & employee experience magical and extraordinary.
  • Develop tools & resources that enhance the welcome experience.
  • Greet all employees, clients and guests in a warm and welcoming manner.
  • Answer telephone calls promptly.
  • Ensure a well-functioning front desk by creating systems that allow for greater focus on hospitality.
  • Help design and execute special events such as summer outings and baby and bridal showers.
  • Order all supplies for the office.
  • Ordering catering for client facing and internal meetings with an eye for creating a unique experience with each meeting.
  • Ensure the public spaces in our office are clean, organized and safety standards are maintained.
  • Build relationships with a local network of vendors.

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

As a Front Desk Concierge in Cambridge, we provide the opportunity for you to:

  • Create vibrant office spaces that support designers in doing their best work, allow clients to feel inspired and convey the IDEO brand.
  • Collaborate with people from different backgrounds such as interaction designers, business designers, mechanical engineers, graphic designers, and design researchers.
  • Become part of a culture that lets you both learn and teach while working with people outside of your immediate area of expertise.
  • Be challenged to think more holistically.

Relevant experience and mindset:

  • 1+ year of experience in a hospitality role or similar.
  • Strong verbal/written communication skills.
  • An ability to approach problems and solutions in an optimistic manner.
  • A customer service attitude and an inclination toward accountability and execution.
  • Qualified candidates should be competent at using Google Docs, Slack and Gmail and be quite comfortable using the Internet.  
  • Knowledge of local vendors, restaurants & other resources is a plus.

Pop Quiz:

One of your colleagues is expecting her first child.  You have $200 to design a baby shower in the office. Describe your considerations when planning this event and what the event would look like.

Application requirements and instructions:

If you have a fresh perspective on your area of focus, identify with our values and would love to contribute to our studio – we would love to see your resume and cover letter (addressing the pop quiz above).

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.