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Design Research Operations Specialist

In a nutshell

IDEO San Francisco is in search of a Design Research Operations Specialist who will work with project teams to manage research operations across projects, help create research plans, and recruit participants. 

Why is this role important for IDEO’s work?

Design research is the cornerstone of our human-centered approach to design thinking. The Design Research Operations Specialist plays a critical role in helping shape research, empower teams, and find participants and experts to give our designers and clients unique perspectives on the problem we are designing for. This person’s ability to operationalize research systems for projects and resourcefully identify and hand-pick the right participants is crucial for fueling design inspiration. Furthermore, they hold a broad view of our global research efforts and are able to help the community build better processes that enable us to push the edges of human-centered research.

Once here you will

Help build the future of Design Research Operations at IDEO, support the design and creation of resources—tools, assets and relationships—and find great people to participate in research and inspire design.

  • Create and execute on a recruiting plan for each project with different ways of reaching people and screening them, including targeted outreach via social channels, relevant organizations, or working with external recruiting partners. Apply your intuition and instincts while screening respondents to ensure they are appropriate for a particular project.
  • Manage the project recruit infrastructure, guidelines, and templates on each of your projects
  • Co-design and coordinate the logistics behind participant interviews, group discussions and events supporting each project team’s design research needs locally and in the field.
  • Promote ethical research practices and adherence to data protection regulations.

Relevant experience and mindset

  • 4-6 years of relevant experience in an intense people focused role such as; program manager or executive assistant
  • Demonstrated curiosity for the unique concerns and constraints of a variety of industries from medical to consumer products to financial services
  • An ability to show empathy and passion for understanding human behavior 
  • Able to push teams to think out-of-the-box, while providing structure
  • Superb communication skills - the ability to clearly and simply communicate complex concepts and methods to different audiences
  • Ability to balance the big picture and day-to-day tasks, with strong prioritization skills
  • Experience working with artists or designers is a plus; as well as background in research

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

Here is some of our favorite work

Take some time to explore our work Here are a few case studies that stand out to us. The Design Research Recruiting team works closely with all of our project teams, these examples showcase the wide range of design challenges and communities that we interact with:

How to Apply

Please apply with a resume and cover letter. In your cover letter, please make sure to answer the following prompt in a few sentences:

Think about a time where you had to wear multiple hats: it could be on a project or in a role you held. What were the tasks or moments that gave you energy in your work? What tasks or moments took more of your energy?

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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