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Design Researcher (IDEO Client)

In a nutshell:

Lighthouse Labs is a joint innovation lab between IDEO and Mexichem that develops scalable solutions for systemic global challenges — from food and water security to building sustainable infrastructure.

You’ll be a founding lab member and will lead teams and clients through the research process to develop thoughtful and inspiring insights.

Why is this role important?

You’ll bring to life the voice of the user and connect design teams and project sponsors to the human experiences and needs that underlie Mexichem’s new product and service offerings. Working as part of interdisciplinary teams, you will bring your depth of knowledge across a wide range of research approaches, including generative, rapid and nimble iterative loops of prototyping, user feedback, and qualitative and quantitative studies, all to drive human-centered innovation at Mexichem.

Once here you will:

  • Develop a unique point of view about the ways human-centered research can help uncover and prioritize design needs for food, water, shelter, information, and materials.
  • Lead teams through bespoke research plans, owning the plan and associated logistics and ensuring that every member of the team contributes and collectively produces research findings that will inform and inspire strategic decisions and design solutions
  • Conduct qualitative research, writing discussion guides, conducting expert interviews, using ethnographic research methods, and making analogous connections to design challenges that inspire new thinking
  • Turn insights into strategic design opportunities and collaborate with teammates to create innovative products, services, spaces, interactions and experiences
  • Create inspiring ways to tell stories from research throughout the design process

The ideal candidate is experienced in human-centered innovation, with particular aptitudes and interest in qualitative design research. As an early member of the lab, versatility and experience in a variety of research methods is valuable (including some quantitative methods), as is the ability and willingness to coach other designers and project sponsors

Relevant experience and mindset:

  • 5+ years of qualitative design research experience at an innovation lab, design consultancy, or in a qualitative product/consumer insights capacity
  • Master’s degree in Anthropology, Human-Computer Interaction, Psychology, Design, Journalism, or equivalent work experience
  • Extensive experience with a variety of design research methods and tools such as: analogous inspiration, expert interviews, ethnographic interviews, extremes user research, participatory sessions, prototype feedback, live prototyping, trend research, audio/visual recording, distance research (eg. dscout), journalistic storytelling (prose, photography, video)
  • Interest or experience in incorporating quantitative research is a plus, running surveys and segmentation studies and bringing all forms of research together into a compelling human narrative
  • You’re passionate about bringing humanity to everything they do — and eager to shape and lead strategic, systems problem-solving in contagiously human-centered, narrative ways
  • Be confident and flexible as a member and leader of interdisciplinary teams where harmonious collaboration is imperative; your sweet spot is the intersection of human needs and business impact
  • You’re eager to continue pushing human-centricity throughout the development and scaling stages of a product or service
  • Up to 15-35% domestic and international travel will be required.

Application requirements and instructions:

Drop us a line at about why you’re a perfect fit for this position, and include your c.v. and a few samples of your work.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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