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Design Researcher, Bilingual (Spanish/English)

In a nutshell:

IDEO San Francisco is in search of a Bilingual (Spanish/English) Design Researcher who is well-versed in qualitative research methods who will inform design, innovation, and strategy across a broad spectrum of client projects, primarily focused on the Food and Beverage space.

Why is this role important for IDEO’s work?

Human-centered insights and a deep understanding of people and culture are critical to how we do our best work. Design Researchers guide clients and teams through this research to discover, interpret, and communicate insights and opportunities in an inspiring way, while contributing to all phases of the design process. Researchers at IDEO help our teams use design as way of understanding people and culture while at the same time using what we learn to inspire and inform design.

Once here you will:

  • Lead the research portion of a project, synthesize insights, translate these findings to catalyze design and strategic decisions, and collaborate with the team to turn those learnings into powerful design and stories.
  • Going beyond simply capturing insights, you will be helping your teams and clients learn from them.  You will use these learnings to inspire, thereby putting design in motion.

Relevant experience:

  • Minimum of 3-5 years of relevant qualitative research experience culminating in a sound ability to scope a research process, gather insights from secondary research, lead fieldwork, and conduct in-context interviews and observation.
  • Experience living in a Latin American country for 2+ years
  • Bilingual, fluent/native Spanish speaker
  • Worked with teams and/or clients in a highly collaborative way
  • Experience drawing from a variety of research methods–interviews, observation, diary studies, prototyping, surveys, user testing, and experiments–at different stages of the design process: to inspire early design work, inform the initial opportunity, collect formative feedback to support iteration, and validate a go-to-market solution.

In addition you have:

  • An interest in Food and Beverage, awareness of the food system, curiosity around people’s relationship to food, a passion for cooking or eating.
  • Exceptional communication and storytelling skills. Fluency in multiple media for storytelling–while grounding storytelling in research–a bonus.
  • Openness to learning from and understanding people who are much different than you and willingness to challenge your own assumptions
  • High comfort level in working within a self-directed culture and navigating ambiguity; Openness to critique from other disciplines and curiosity to learn from a spectrum of perspectives

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

Some relevant projects to check out:

Application requirements and instructions:

Please apply with a resume, cover letter, and a portfolio.

A portfolio should consist of a highly curated set of projects that demonstrates: (a) a variety of approaches and projects, (b) how you help turn insights into actionable design opportunities, products, services, or experiences, and (c) your ability to communicate in a clear, concise way. For team-based work, please indicate your role. A portfolio can be web-based, a PDF, or whatever you feel best communicates your work.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.