IDEO Palo Alto is looking for a Design Researcher with deep qualitative and quantitative expertise who can lead research across many different types of projects including generative “blue sky” innovations, rapid and nimble iterative loops of prototyping and user feedback, and both qualitative and quantitative validation studies that bring confidence and move ideas closer to market launch. Imagine using your research skills to design the hospital of the future, learn about user needs from a scrappy prototype of a digital nutrition service, or confirm that a new-to-the-world voting system will work accessible and delightfully everyone with the right to vote. Our researchers think in big inspiring strokes and think in detailed meticulous specks, at the same time.
IDEO is a deeply human-centered creative consultancy. We seek inspiration from the people who are the intended users of the products, services, and experiences that we design. We strive to create emotional connections to people -- and we get our most compelling designs from this empathic connection. Design research is at the heart of IDEO’s work. We uncover insights by spending time with people, conducting thoughtful qualitative and quantitative research, and creating deep empathy within our design teams and with our clients.
As a Design Researcher, you’ll travel domestically and globally to explore diverse human behaviors and lifestyles. You will work with multidisciplinary teams of IDEOers with vastly different skills, from industrial design to product engineering to graphic design. You will use a dozen different research methods to generate insights for design, from ethnographic observation to in-home interviews to large-scale quantitative surveys to the analysis of quantitative datasets (both existing and new). You’ll translate research insights into powerful stories that shift hearts and minds. Storytelling and communication skills will be critical as you build empathy and understanding for users through carefully crafted written, oral, and visual narratives.
If you identify with our values, are excited about great design, and would like to contribute to our studio, we would love to see your resume, cover letter, and portfolio. Your portfolio should include 3 examples of projects you’ve worked on in a research capacity. We recommend choosing projects that illustrate your breadth of qualitative and quantitative research skills in a variety of scenarios. We know that you are a researcher, and perhaps not a graphic artist, but use this portfolio as a way to showcase your communication skills, both visual and written. In your description of 3 example projects, include details on:
We know that many of you are coming from fields outside of design. That’s excellent! We think of design very broadly. So, include examples of products, services, programs, businesses or organizations, or experiences to which your research has contributed. The portfolios that are most successful during the initial screening process are those that emphasize how you used your research skills to create something new as opposed to evaluating or understanding something that already exists.
IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.