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Design Research Coordinator

In a nutshell:

IDEO San Francisco is in search of a Design Research Coordinator who will work with project teams to design user research plans and recruit participants for user interviews and other types of research that help inform and inspire our design process.   

Why is this role important for IDEO’s work?

Design research is the cornerstone of our human-centered approach to design thinking. The Design Research Coordinator is a key participant in the process that helps us find users to give our designers and clients unique perspectives on the problem we are designing for.

Once here you will:

  • Work with an external recruiting agency to find participants with diabetes for a large medical design project.
  • Find a group of police officers to participate in a panel discussion on security concerns.
  • Help a project team think about research participants that might help inspire a design in an out-of-the-box way.
  • Apply your intuition and instincts while screening respondents to a Craigslist posting to ensure they are appropriate for a particular project.
  • Show curiosity for the unique concerns and constraints of a variety of industries from medical to consumer products to financial services.

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

Relevant experience:

  • 2-3 years of experience in an intensely people focused role such as; waitress or concierge, project coordinator, executive assistant.
  • Experience working with artists or designers is a plus.
  • An ability to show empathy and passion for understanding human behavior.
  • Proficiency in Excel, Google Drive and In Design a plus

Pop Quiz, hot shot:

Review one of the following project stories on and tell us who you would recruit to provide insights for us and how you would find them.  Be creative!

Medtronic Powerease


PNC Virtual Wallet

Application requirements and instructions:

If you identify with our values and would love to contribute to our studio, please submit your CV and cover letter (including an answer to the pop quiz above). 

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.