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Studio Coordinator

In a nutshell:

IDEO London is looking for an enthusiastic, motivated and thoughtful Studio Coordinator to join our London team.

You will work closely with the operations team in delivering an outstanding level of support to the studio, which in turn will drive our fast-paced, but extremely positive culture. As a cornerstone of the studio, you will be a go-to for all the requests from our broader team, as well as a welcoming IDEO ambassador to clients and employees alike. Working most closely with our Studio Manager you will grow to share responsibility for leading our client and employee experience in IDEO London.

Why is this role important for IDEO’s work?

A  Studio Coordinator at IDEO makes the biggest impact by being extremely organised, flexible and service driven. Imagine yourself as a concierge to our studio.

Studio Coordinators are fundamental to our business because they help our teams be their best selves - whether that’s through choosing appropriate food and drinks for an event, the setup of the project spaces that cater to that team or thinking over and above on the visiting arrangements of our clients.  We count on our studio coordinators to help design teams stay on top of things, show up confident, be ready to take on any conversation, and take part in maintaining client relationships.

Once here you will:


  • You will have responsibility for the upkeep of the front/client facing areas of the studio.
  • This includes checking meeting rooms daily, reporting any IT problems to our IT Lead, checking stationary supplies, as well as making sure rooms are in tip-top condition.
  • You will also with our housekeeper to make sure that the bathrooms are checked, appropriate supplies are ordered, and laundry is organised by our contractors.

Employee Experience

  • When new employees start you will coordinate with your HR Lead and Experience Lead to make sure they have a great welcome - their desk is set up,  onboarding items and starter packs are arranged.
  • You will arrange the weekly shop for the studio, including food and drinks for day-to-day snacks, as well as internal meetings. Weekly events that you will lead the experience on including our Monday Morning Meeting and Wednesday Inspiration Lunch. Other events that you can also help with include birthday and leaving drinks or celebrations.

Front of House

  • Covering all aspects of reception; screening phones calls and enquiries, taking daily post and arranging couriers, greeting all visitors.
  • Setting up meeting rooms for various meetings and visitors (drinks, snacks etc.)

Projects and inspiration

  • We will encourage you to think about personal projects that you might like to run in the studio elevating our team’s experience at work. This could focus on anything and everything – previously we have looked at championing studio health, relaxation, design inspiration, food and drinks, guest speakers…. it’s a broad brief but we hope you will bring your passions and interests into the studio to be a contributor to our culture.

What does IDEO offer you?

Ask anyone in IDEO London why they like working here, and they will say it’s our people and the diversity of projects. It’s a place where you can solve complex challenges for our clients or the organisation, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism.

We certainly work hard, but we also intentionally focus on our culture to design events where we pause, create, and connect.

We encourage our community to bring their whole selves to work and respect the need for work-life balance. IDEO provides you support and development throughout your time here, while allowing for autonomy in the design process and in your career.

IDEO has had a studio in London for over 30 years. Over that time, we have grown in the scale of our influence and impact. Although we still work across every industry, and sector, our consistent purpose to deliver positive impact through design, has meant that we have enabled companies all over the world to be creatively competitive.  

Relevant experience:

  • Experience of Front of House/ Studio and hospitality experience work desired, but we will consider other relevant experience.
  • Professional demeanour
  • Ability to multi-task and keep track of multiple projects, clients, etc.
  • Good communicator -- able to be proactive and ask a lot of questions, while holding your own
  • Works well with ambiguity and is able to make decisions even without all the information
  • Thinks strategically and is able to prioritize -- a good problem solver
  • Flexible and able to handle unforeseen events/requests with ease and cheerfulness

Pop Quiz:

You are asked to set up a lunch for a 10 person client for tomorrow - what would you do?

Please answer in no more than 300 words plus images.

Application requirements and instructions:

Please apply with a CV, pop quiz answer and cover letter (yes, we read cover letters).

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.