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Program Operations Lead, IDEO U

IDEO U Sprints is on a mission to inspire teams to tackle their hardest challenges creatively by transforming how they work together. Our experience combines the focus of sprints with the power of coaching so teams can upskill together while making meaningful progress on their work.As the Program Operations Lead for our Coaching Network, you'll be responsible for creating and managing a community of exceptional coaches - a critical part of the experience for teams.

What you'll do

Build and manage a network of coaching talent

We want to build a community of coaches that share our values and uniquely contribute to our mission as individuals. You'll recruit, hire, train and onboard coaches, strategically match them with client teams, and design growth and exit pathways. 

Design and cultivate the coaching community

We help coaches connect, learn from, and support each other. You'll intentionally design this community and provide the tools, spaces, experiences, and resources for them to meaningfully engage with one another. 

Operationalize how we deliver coaching to a variety of client teams

You'll create new processes and workflows to help streamline the experience for coaches and client teams, help design and maintain community resources, provide ongoing support, and deliver program communications and updates.

Design and refine the coaching experience 

This is a highly collaborative and creative role. You'll leverage data to spot opportunities to improve the experience for coaches and clients and work together with the client services, product, and learning experience teams to explore new ideas and implement solutions. 

We might be a good fit for you if

  • You have experience communicating and collaborating virtually with diverse, distributed teams 
  • You have experience supporting and managing talent
  • You communicate clearly and effectively in writing 
  • You have outstanding organizational skills and a deep interest in operational excellence
  • You have strong virtual meeting facilitation skills
  • You have experience onboarding talent and/or teams
  • You have a creative, iterative and adaptive work style and enjoy working closely with like-minded folks  
  • You are very comfortable using Slack and Google Suite or similar communication and collaboration tools

Bonus points

  • You have worked in a startup environment, preferably at an educational technology company
  • You have coordinated and facilitated virtual trainings or workshops before

About IDEO U

IDEO U is IDEO’s online school, equipping learners around the globe with skills, mindsets, and tools to help them stay relevant and adaptive in our modern world. We're part of IDEO, an award-winning global design firm that takes a human-centered, design-based approach to help organizations innovate and grow. IDEO U was created to teach the methods we have practiced for decades and to help individuals, teams, and organizations across the globe become more resilient, creative, and innovative.

Commitment to diversity

At IDEO, we are committed to the work of advancing diversity, equity and inclusion within our organization and in the world. Our purpose of having disproportionate, world-changing impact through design is directly connected to our ability to bring many different perspectives to the table. This applies to our candidates, the people we hire, the clients and customers we serve, and the communities we learn from in our research.

As a human-centered organization, we are committed to working with and designing for people of every race, ethnicity, gender identity, sexual orientation, age, socio-economic status, physical ability or attribute, religion, national origin, or political belief. We recognize that this commitment requires ongoing work and sustained attention, as well as adaptation to new insights and best practices. These commitments will also be part of your journey at IDEO, so please feel free to read more about them here.

Application Instructions

Please submit your updated resume. 


Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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