Business Operations Director, IDEO North America
This role may be based in any one of our three US studios: Cambridge, Chicago, San Francisco, or remotely anywhere in the US or Canada.
Come create impact with us:
IDEO is hiring a Business Operations Director for our North America business operations team. Providing direction to our community of designers, supporting decision-making with executive leadership, and inspiring colleagues across the company are important functions of this role. The Business Operations Director is a conduit between North America’s strategy and leadership, and our portfolio of client work. They touch a little of everything, and provide invaluable input to ensuring that our business stays on track and in sync with financial goals, strategic aims, and IDEO’s cultural values. The Business Operations Director will help us evolve and grow to continually improve business performance.
We are seeking a collaborative leader with a passion for process and operations who thrives in an ambiguous, principles-driven (non-rules based) environment. You know what it takes to build a business, scale a business group, or facilitate organizational growth, and use this knowledge to lead and teach. The Business Operations Director possesses strong analytical skills with an eye for the details and the ability to maintain a big picture view of the business. This role requires building trust, great decision-making, and demonstrating great judgment with empathy for a variety of stakeholders. Excellent discretion, and demonstrating sound judgment in dealing with confidential conversations and information, are also critical skills.
You will play an active part in shaping how IDEO’s delivers world-class design by guiding leadership on critical business needs, helping design and business development teams pursue and manage work, and collaborating with cross-functional teams to evolve and seamlessly deliver upon core business capabilities.
IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.
How to Apply
Please submit both a cover letter and resume. In your cover letter, please briefly convey why this role is the right next step for you to take in your career. Further, describe when you had to guide senior stakeholders in making a business-critical decision. How did you approach it? What was the outcome of your guidance?
IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.
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