IDEO San Francisco is in search of a Client Relationship Associate for our Design for Health Studio who will field incoming leads, qualify new potential clients, and collaborate with the broader studio community to ensure qualified opportunities are developed and supported.
Please read the application instructions below, carefully. We ask for a resume, cover letter, and we provide you a prompt for a brief 300 word essay. We will only consider applications that provide all required documents.
Client Relationship Associates make the biggest impact by being an ambassador and storyteller. You will be the first touch for new potential clients, ensuring a positive initial experience with IDEO. You will be engaged in curating a portfolio of stories and assets that showcase how IDEO adds value in health and wellness. You will also be responsible for designing and expressing compelling project proposals.
IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.
The Design for Health Studio, within IDEO, is focused on designing for the future of health. With over 40 years of design history touching all parts of the health industry, IDEO has designed everything from iconic medical devices like the Heartstream Defibrillator and Lilly Trulicity Pen, to patient-centered provider tools and clinics for companies like Planned Parenthood and Nemours Children’s Hospital, all the way to cutting-edge digital therapeutics, patient resources, paradigm-shifting modes of care, and more. We work with established health industry players, new entrants and startups tackling any problem that drives positive impact for health outcomes using human-centered design. We are an optimistic family of health-passionate design nerds looking for the right person to help us scale our impact.
Our work environment appeals to self-directed, flexible team players that have great interpersonal skills, learn quickly, embrace ambiguity, prototype new thinking and relish the opportunity to guide potential clients and project teams in translating challenges and questions into opportunities for innovation. This role requires design sensibilities, business acumen, and client empathy.
The position will be based in IDEO’s San Francisco Studio. Moderate travel will be required.
Please apply with a resume and cover letter (yes, we read cover letters). And, please make sure to answer our Pop Quiz question, it helps us get to know you a bit better.
Answer in 300 words or less: “What would your Design for Health dream project would be? Why? ” (please upload your answer in the same file as your cover letter)
IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.