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Sr. Program Lead/Head of Programs, IDEO U

In a nutshell

IDEO U is IDEO’s consumer education brand that supports learning innovation, creativity & skills for the modern workplace for learners all over the world.

IDEO U is looking for a Senior Program Lead/Head of Programs (Learning Experience). You’ll work and lead across the team (course production, teaching team/community and learner support/advocacy) to create and improve human-centered learning programs that identify and solve existing and emerging needs for our learners.

Our ideal team member? You have 10 years of work experience and a track record of building consumer experiences in learning or blending service with digital that people love and you’re entrepreneurial in spirit. You guide and align teams from concept to launch, evaluation to iteration. You are passionate about helping people learn and building modern learning communities, but prior education-related experience isn’t necessary.

Why this role is important

As IDEO U’s Senior Program Lead, Learning Experience you will internalize and deeply understand IDEO U’s mission and strategies to drive and prioritize program development and cross-team program initiatives such as identifying new learner segments to attract, piloting new premium offers and building new types of learning experiences outside of our core offering.  

Once here you will focus on:  


  • Define, drive, communicate and document project and process definition, deliverables planning (roadmap) and product vision, target and product features that deliver against team and company goals. 
  • This requires challenging all members of our cross-functional teams (learning experience design, marketing, technology, etc.) to think boldly and creatively and then to funnel that energy into concrete programs and execution plans.


  • Analyze performance data and user feedback to inform product decisions and measure product performance. Define and assess key product metrics
  • Working closely with our Digital Producer to deeply understand new and existing platform functionality and constraint. Help the Learning Experience team best leverage our current platform and assess potential distribution channels to meet learner needs.
  • Grow and maintain partnership with our platform partner NovoEd, collaborating with them to provide feedback and inputs related into NovoEd’s roadmap that support IDEO U’s business.


  • Lead business model thinking from a long-term view, but also via near-term pivots as we learn and launch pilots. Pricing experience a plus. 
  • Align resources across the organization to support product and cross team programs. Manage and provide inputs to the annual product and development budget. 


  • Design and create opportunities for creative ideas to bubble up from appropriate team members at the right time, inspiring them and instilling ownership in the product. 
  • Build positive relationships and support the career growth of product team members through IDEO’s review cycle. 
  • Keep the broader IDEO U team informed on progress towards milestones through weekly stand-ups and status reports. 
  • Grow the product and IDEO U’s team’s advisory network to keep the team inspired and as  it relates to the organizations business priorities

Application Instructions:

Please apply with a resume and cover letter. If you have a portfolio or work samples, feel free to include them in your application. Please remember to fill out the application questions!

  • What insights do you have about the professional development options available today?
  • Where do you find inspiration that would help to push the edges in what IDEO U is currently doing? 

Please note: Authorization to work in the United States is a prerequisite for this position.






Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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