In a nutshell:

IDEO San Francisco is in search of a Community Manager for OpenIDEO who will support OpenIDEO challenge participants, synthesize themes emerging from challenge contributions, and evaluate promising concepts.

Why is this role important for IDEO’s work?

The OpenIDEO Community Manager will make the biggest impact by being deeply curious and passionate about supporting social innovators around the world. Their skill set is critical to our work/business because they are helping guide the challenge participants through elements of IDEO’s design thinking process. We count on them to support the OpenIDEO community and yield valuable insights and surface high potential innovations.

Once here you will:

  • Leverage design thinking skills to provide community members with guidance that improves their research and ideas
  • Learn about challenge topics, be able to discuss them intelligently and build enthusiasm for them amongst our community
  • Monitor the progress of our challenges by reading contributions
  • Curate standout challenge contributions for our core team, sponsors and partners, highlighting participants with noteworthy collaboration, strong insights and promising ideas
  • Guide participants of our challenges by posting comments on their contributions
  • Identify trends, opportunities and areas of concern emerging from our challenges
  • Write blog posts and regular highlight emails with stories from challenges
  • Identify community members with high potential for taking on volunteer leadership roles; recruit and manage these volunteer community leaders
  • Develop strategies for involving more volunteers in our challenges and offline events
  • Identify bugs that need resolution and coordinate with our team of developers as the technical fix is implemented

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism.

OpenIDEO builds and engages innovative communities around complex challenges. We believe that today’s problems require more collaborative and inclusive approaches that break down silos, recruit new talent, and foster greater cooperation. Leveraging technology and IDEO’s design thinking process, we enable people everywhere to address social and environmental issues through open innovation challenges, events, and online collaboration. Working with world-class sponsors, we have completed over 40 challenges on diverse topics, from improving maternal health through mobile technology, to reimagining the end of life experience.

Some previous challenges to check out:

How might we dramatically reduce waste by transforming our relationship with food?

How might we reimagine the end of life experience for ourselves and our loved ones?

Relevant experience:

  • Bachelor’s degree
  • A deep understanding of social innovation and design thinking
  • Knowledge of global issues and the social impact ecosystem
  • Passionate and knowledgeable about environmental sustainability efforts
  • International experience and perspective
  • 3+ years of experience in community management or another role focused on fostering collaboration
  • Excellent writing skills
  • Ability to communicate effectively to multiple audiences
  • Extensive experience with online platforms; background in journalism or new media is a plus
  • Unfaltering and exemplary time management skills
  • Strong presentation skills
  • Interest and ability to dedicate much of your work time online, supporting the discussion and collaboration within our open innovation challenges
  • Design sensitivities and working knowledge of human-centered design, particularly as applied in international development contexts

*Because of the ongoing and global nature of our challenges, the Community Manager should be comfortable with some off hours work including weekends.

Application requirements and instructions:

Please apply with a resume and cover letter (yes, we read cover letters). All interested candidates are encouraged to create a profile on and participate in one or more of our open challenges. Candidate interviews will begin in January 2017 with the role expected to begin in February-March.