Role summary:

IDEO is seeking Organisational Designers for both our London and Munich studios. As a region London and Munich work closely together tackling large systemic challenges for our clients. Our integrated design approach means we consider the business and organisational factors while designing products and services for our clients. This is where you might be able to help! 

In Munich, at the more senior director level, we are looking for organisational designers who can lead teams across multiple client relationships as well as help to develop IDEO's organisational design point of view in Europe with the rest of the discipline.

In London at a senior team level, we would love to meet applicants who can lead projects, champion their area of content, work in multidisciplinary design teams to helping our clients solve big challenges.  

We are looking for people with some or all of:

Organisation design skills:

  • Think creatively to generate design solutions for both strategic and organisational issues
  • Understand digital ways of working such as agile development and waterfall and be able to integrate these with design thinking methods
  • Track latest trends, experts and thinking about the future of work and organisations
  • Apply skills and experience relating to the people side of work (eg organisation design, learning & development, organisational psychology, change management, organisation development and HR/Talent)
  • Align organisational design to help achieve impact (both in the organisation and in the market)

People skills:

  • Ability to hold the client and IDEO project team in balance – listen with empathy to both client and team and manage expectations
  • Managing multiple relationships (from BD, to current projects, to long term client relationships)
  • Inspire, facilitate and coach design teams to generate innovative and valuable propositions for clients
  • Advise and facilitate decision making amongst C-Suite Executives
  • Enable the IDEO design community to grow their understanding and capabilities in Organisation Design

Experience:

  • Several years working at a strategic level in large businesses/corporate environments (or as a consultant to these companies)
  • Worked in a digital environment or helped an organisation transform to a new digital business
  • Background in more than one of the following - Change Management, Organisational Design/Development or Psychology, Strategic HR/Talent, L&D
  • Background in design or experience in a creative environment is a plus

Application instructions:

Check out ideo.com for more information on our projects and clients. In the next section there is an example of the role of an organisational designer at IDEO. If this all sounds interesting to you please submit your cv / resume along with a cover letter including response to the following questions. Please keep your response to 300 words or less.

  • Some of IDEO ‘s clients use the language of ‘digital transformation’ when talking about the evolution of their company. What does digital transformation mean to you?
  • What do you think digital transformation means to a design consultancy like IDEO?

And finally please make sure you highlight whether you are interested in working in Munich or London or that you would like to be considered to work in either. Best of luck with your application! 


“It’s all about designing the people experience - that’s both the customer AND inside the organisation”

Some further reading about what it might be like for an organisational design director at IDEO....

It’s the first time Phil has worked in a design and innovation agency but it’s a perfect place to combine his background in organisational change along with his experience of working with both digital and creative companies. Before joining IDEO, Phil worked for a small consultancy helping clients to shift cultures and mindsets to new ways of working, with a particular focus on enabling companies to embrace a digital mindset. He always liked to take a pragmatic and creative approach to the problems he encountered in client organisations. Rather than imposing theoretical frameworks, Phil had been trying out a more human centred approach by really understanding current constructs in the client organisations, then using quick experiments to try out new things, followed by using the learnings to iterate the idea. He soon realised the impact that these experiments could have on quickly establishing a culture or way of working. Doing small things, had big impact.

He’s always been fascinated by how companies can evolve to keep up with new offers to customers and also how they create the right conditions for innovation to thrive. Joining IDEO has allowed him to really accelerate his understanding and use of design thinking as a process to make significant transformations in organisations.

What he loves about his job is that he’s not just the ‘Organisation Designer’ that gets called in to solve ‘the structure problem’. He’s leading conversations with clients about reinventing their products or services they put out in the world, working with C-Suite Execs to help scope out projects and win their business. But he also works with project teams throughout the life cycle of an engagement to design the organisation to support the new product or service the team is designing. One of his other passions is about aligning the employee experience with the customer experience – he has found that if companies treat their staff in the way they treat their customers, it’s so much easier for them to deliver on the customer promise. He’s got some great impact stories to tell potential clients of how this approach has been working.

Many of the projects he’s worked on at IDEO are helping product companies shift to delivering services, often digitally enabled. He brings his knowledge on techniques like lean and agile from previous digital companies and has found a way of articulating to clients the value of design thinking as a pre-cursor to using these methods. IDEO isn’t a specialist in lean and agile, but Phil helps to link the initial design process to the implementation taking account of how the company works today. It really helps make the shift in thinking for the client and their organisation.

Being part of the IDEO community of designers, Phil learns from all the cultural sessions in the studio – from ‘nerd nights’ where designers share new technologies, to inspiration lunches where external speakers are invited to share cool new trends or start-ups that are really pushing the boundaries. It is a great way for Phil to ensure his conversations with clients, and potential clients, explore the value of an holistic approach to design, not just his ‘organisational’ view of the world. He’s also run a couple of these sessions himself to help the other designers understand more about organisation design. Phil got great feedback from the community on the session he ran around the future of work. Not only did he help them get under the skin of organisation design, he got some great provocations to use in creating a new point of view around how organisations might, or indeed, might not work in future!