The Space Between Courage and Confidence

A day of inspiration and advanced training for selected leaders and change-makers.

Audacious dreamers. Change makers. Future-facing leaders. We see you.

We are a global design and innovation firm, delivering extraordinary change with our clients, from breakthrough products and services to strategic futures—and building the organisational capabilities to create them. We’ve seen what it takes for leaders to deliver success in their organisations. And we are excited to share those skills with you.

A selected cohort will join us in our London studio for an immersive, in-person day of inspirational and interactive sessions exploring the skills that influence impactful business change. We will dive into sessions from hostage negotiation to improvisation, making strategic choices to elite-level listening, and take leadership to the next level as we learn from a curated selection of experts in the art of leading through uncertainty.

This day is aimed at leaders likely to be driving significant change or innovation in 2025.

Applications have now closed.

To be kept informed of future events, contact europe@ideo.com or subscribe to our newsletter.

Be inspired by

Jennifer Riel
PARTNER & CHIEF OPERATING OFFICER, GLOBAL - IDEO
Co-author of Creating Great Choices: A Leader's Guide to Integrative Thinking with Roger Martin, Jennifer leads strategy design for IDEO, helping clients design their futures.
Max Dickins
AUTHOR & CO-DIRECTOR of hoopla!
Max is author of Improvise! Use the Secrets of Improv to Achieve Extraordinary Results at Work, a Financial Times top business book,  and co-director of the UK’s first dedicated improvisation training school, Hoopla!.
Richard Mullender
ex-hostage negotiator & CO-FOUNDER, THE LISTENING INSTITUTE
As a hostage negotiator, Richard helped negotiate the release of UN workers held by the Taliban, trained the FBI, and became Lead Trainer at Scotland Yard’s National Hostage Negotiation and Crisis Unit. The Listening Institute provides elite-level negotiation training for business.

A game-changing day

Creating better strategic choices

Jennifer Riel
IDEO

One of the hardest things about strategy is that you can never be certain of the outcome. Strategy is about the future, and you can’t be sure just how your bets will turn out before you place them. But that doesn’t mean you can only cross your fingers and hope for the best. If you think about the idea that you can be more or less confident, but never certain, then think of the entire process of activating strategy as a journey toward confidence.

Jennifer will explore integrative thinking, and how you can use visualization, storytelling, and tests to help you build confidence in your choices.

Improvisation, and your relationship with control

Max Dickins
Hoopla!

This high-energy session will help you build self awareness, create connections, and lead you to understanding how you might build a team culture where confidence is drawn from one another, and not owned by the self.

Learn how to unlock deep listening, explore your relationship with control and uncertainty, use "yes and" mindsets, and explore power as a role to strengthen your ability to lead change.

Hostage negotiation and how it helps you lead change

Richard Mullender
The Listening Institute

Successful hostage negotiation happens with the highest possible stakes. Gaining permission to persuade is essential. We will learn how to listen like a hostage negotiator in order to get clarity and demonstrate understanding and gain trust, the key steps towards true permission to persuade—invaluable when leading change amidst uncertainty. This session isn’t just theory; we end with a live hostage negotiation.

Event details

Applications have now closed. To be kept informed of future events, contact europe@ideo.com or subscribe to our newsletter.