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    Well-intentioned policies don’t always translate into meaningful and effective services for the community, but applying design thinking to government programs can help bridge this gap.

    Peter JacksonPortfolio Director, IDEO San Francisco

    We designed a platform to help New Yorkers protect their homes—and finances—from flooding. We did it by meeting people in their neighborhoods and designing the platform together.

    Hailey BrewerSenior Portfolio Director, IDEO New York

    Case StudyCenter for NYC Neighborhoods

    Preparing New Yorkers for Future Flooding

    Case StudyNew York Civil Liberties Union

    Sparking a Conversation Around Policing in NYC

    Case StudyCalifornia Health Care Foundation

    Making Health Insurance Enrollment Easy

    Case StudyCity of Boston

    Boston's New Citizen-Centered Site

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