Helping government agencies make complex, bureaucratic systems accessible to everyone. And in the process, building a culture of innovation from within.
To enable productive collaboration, we believe governments need to start with one shared, obvious-seeming organizing principle: our citizens are our customers. This might seem obvious, but it's not.
Andrea KershawPartner and Executive Organizational Design Director, IDEO London
For the City of San Francisco, this digital platform has helped foster connections between residents, and build a stronger, more responsive relationship with the city.
Kate LydonPortfolio Director, IDEO San Francisco
One of the things that's been powerful in our work with the government is the recognition that you can try things quickly and not fail catastrophically. What can you do in quick and easy ways? This article in Metropolis Magazine describes some of our work with different U.S. government agencies.
Fred DustPartner and Global Managing Director