Senior Portfolio Director, IDEO New York
I'm a co-conspirator. I forge relationships with people who want to move their organization in ways that will move the market, and society, too. In New York, we’re working with clients and partners to bring deep empathy to financial services, innovation to government, and meaning to consumption.
What you won't learn from my bio:
I'm a classically trained ballet dancer. You won’t see it in my posture anymore, but my 17 years of study have shaped the way I think about change—as enabling people and organizations to move in ways that are as efficient as they are expressive, and above all, powerfully beautiful.
Hailey is a co-conspirator to clients who seeks to push the edge of their industry and transform their organization in the process.
As a Senior Portfolio Director in IDEO's NY studio, Hailey specializes in design strategy and organization design. Much of her work at IDEO has revolved around the challenge of rebuilding trust and rapport between organizations and the people they serve; inside and out. She has helped the CFPB, CDC, TIAA-CREF, the Today Show, and Scotiabank design customer experiences that reset the role of physical and digital touchpoints in building a trusting and lasting relationship.
She has also worked with the US State Department, the US Intelligence Community, and the Rockefeller Foundation to identify and design the processes, digital tools, and roles that enable a culture of collaboration and knowledge sharing.
Hailey discovered the power of design thinking through her work with NGOs dedicated to women's health and empowerment in Latin America. She holds a Bachelor of Arts in International Relations and Latin American Studies from Tufts University, is an Aspen Institute First Movers Fellow, and is a board member at Community Solutions.