By Peter Coughlan and Ilya Prokopoff

IDEO’s Peter Coughlan and Ilya Prokopoff address methods to proactively manage change within organizations and complex systems, including the healthcare industry.

Download the PDF

“IDEO is messing with the DNA of the planning process. They’re changing it from a concrete process of infrastructure and building to an imagined one of narrative and identity; they’re exchanging the idea of a place for place itself.”

Download the PDF