“Somehow, accidentally, I realized I’d become a leading authority on what’s wrong with cubicles. You don’t have to be Thomas Edison to realize there’s a product possibility there.”

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IDEO Designer Fred Dust: “Dust’s focus has been on office spaces so frequently that when Adams came to IDEO about Dilbert’s cubicle, the company left the decision to Dust—if he’d lead the project, they’d do it.”

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