IDEO Patterns
From 2009 to 2011, IDEO published 35 issues of PATTERNS—explorations into the common insights we saw bubbling up across projects, as well as out and about in the world. This was a tap into IDEO’s collective intelligence to do better work for our clients—even faster.
Download all the issues below.
In Issue 32, Serve the People, we explore how consumers in China are redefining customer service—and changing everyone’s expectations.
IDEO Patterns
Issue 1: Business in Beta
Don't wait for perfection—launch and learn
Issue 2: Designing for Life's Changes
Helping people navigate change can win deep loyalty
Issue 3: Brand Morsels in Down Times
Engage new brands through compelling micro-moments
Issue 4: The Exchange Economy
Multiplying value to drive economic growth
Issue 5: Belt Tightening
How the recession might make for better business
Issue 6: The 'I' In Community
Enabling the individual enables the community
Issue 7: The Curation Cure
Turns out, you actually can have too much of a good thing
Issue 8: Stories as Cultural Currency
Stories as cultural currency
Issue 9: The Turn Toward Tangibility
To have and to hold in economic downturn
Issue 10: Know Me/Nudge Me
Trading personal information for personalized services
Issue 11: Identity Play
People's confidence with ambiguity leads to increased flirtation with multiple personalities
Issue 12: Reframing Behavior
Sustainable change requires the right mental model
Issue 13: Tipping Desire into Action
People aspire to reach their goals, but need a little extra help
Issue 14: Continuous Conversations
Using new media to build always-on relationships
Issue 15: Redesigning Masculinity
How men are emerging from the gray zone of gender roles
Issue 16: The Duality of Desire
As people struggle to balance their impulsive and considered ideas, design may hold the key
Issue 17: Micro Matters
Individuals want to understand how changing their light bulbs impacts the world
Issue 18: Beyond Corporate Social Responsibility
Moving a company from 'bolt-on' to 'built-in' social responsibility
Issue 19: Good Used to be Easy
Finding new ways to navigate complexity
Issue 20: Transparency Made Meaningful
Connecting with consumers through relevant, purposeful, and actionable transparency
Issue 21: Advocates in Bloom
Creating consumer connections by engaging advocates
Issue 22: Creating Flow
Designing seamless interactions through the integration of software and hardware
Issue 23: Behavior Change at Scale
Converting public policy into personal action
Issue 24: Not-So-Real Estate
Flexibility and rapid change in the rigid urban landscape
Issue 25: Sugar Coating Conversation
A spoonful of smart design helps the medicine of conversation go down
Issue 26: Guilty Secrets
Reframing social taboos as design opportunities
Issue 27: Shanzhai
Copycat designs as an open platform for innovation
Issue 28: Quality Design for the Poor
Poor people can't afford cheap things
Issue 29: The Millennial Inquirer
Gen Y as a springboard for change in the workplace
Issue 30: Care and Repair
Strengthening bonds with the things we buy
Issue 31: Social Media Bolsters Big Brands
Viral video. Selective tweets. Consumer reviews. How a few corporate marketers are getting a leg up online.
Issue 32: Serve the People
How consumers in China are redefining customer service—and changing everyone's expectations
Issue 33: Gamifying the World
Bringing elements of play to routine tasks can make the activities more tolerable—even fun
Issue 34: Money Goes Mobile
Switching from paper to digital systems makes financial services globally accessible (and relevant)
Issue 35: Small's Big Potential
Pave the way for impact by striking a balance between the small and the big
Jun 2011