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Director, Digital

In a nutshell

IDEO is in search of a Director of Digital who will help us develop strong relationships between our clients, software development partners and internal project teams to design, build and launch great software products and prototypes. This person will actively manage a portfolio of work that overlaps the current state of the market for software design services and the capabilities of our human-centered design disciplines. The ideal person will demonstrate a combination of digital product expertise; leading client relationships; understanding of other design and engineering disciplines; and relationship building skills with both internal and external stakeholders.

Why is this role important for IDEO?

As a Director, you will work with IDEO leadership team and provide critical guidance to the studio through a variety of capacities including business development, mentoring, brand building, and craft excellence. You will make the biggest impact by developing, managing and executing a business development strategy that capitalizes on the range of software product opportunities in the market, as well as ensuring that IDEO’s design, development and production capabilities are properly represented to meet and exceed the client’s needs and expectations. Your skillset is critical to our work because you have the ability to cultivate client relationships and support the development of world-class software designers.

Once here you will

  • Drive conversations with potential clients to communicate IDEO's human-centered design process, understand the client’s business priorities, and effectively scope project proposals to ensure a successful outcome for the IDEO project team and the client.
  • Serve as a trusted strategic and technical advisor to our clients and project teams by providing guidance, coaching and constructive critique in service of delivering world-class designs.
  • Cultivate relationships with existing clients to strengthen the partnership and unlock new opportunities for collaboration and impact through design.
  • Develop relationships with external agencies to augment IDEO’s capabilities in digital and physical product, bringing designs to production and release.
  • Represent IDEO externally through speaking engagements and other media opportunities to build the IDEO brand through the lens of Software Design.
  • Build and maintain a strong internal and external network in service of building a portfolio of work that supports the strategic priorities of the business. Specifically, build and maintain a network of individuals and organizations whose interests and work product are mutually beneficial with those of our build-focused community.
  • Invest in the growth of our software capabilities by supporting the learning and development of IDEO software designers.

Relevant experience and mindset

  • Deep experience in one of the following: software, business development, creative consulting, or project management.
  • Experience developing and leading client relationships and building lasting partnerships.
  • Demonstrated leadership skills and expertise guiding teams and supporting the learning and development of individuals.
  • Excellent written and verbal communication in an internal and externally-facing capacity.
  • A passionate and inspiring champion of software as a craft who understands the importance of designing from a human-centered lens.
  • A proactive, creative problem solver that thrives in a highly collaborative, fast-paced environment.
  • Experience with organizational change initiatives within large and small corporations is a plus.

What does IDEO offer you?

IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients and the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.

Some previous projects to check out

Application instructions

Please submit your resume and cover letter explaining why you are a good fit for this role. We will review materials on a rolling basis starting in early March 2019, but may not be in touch immediately due to the volume of applications.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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