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Qualitative/ Quantitative Design Researcher (Junior and Senior)

In a nutshell:

IDEO Palo Alto is looking for a Design Researcher with deep quantitative expertise who can lead research across many different types of projects including generative “blue sky,” rapid and nimble iterative loops of prototyping and user feedback, and both qualitative and quantitative studies that bring confidence and move ideas closer to market launch. As a Quantitative Design Researcher, you’ll travel domestically and globally to explore diverse human behaviors and lifestyles. You will work with multidisciplinary teams and use research findings to inform and inspire strategic decisions and design solutions. You’ll translate research insights into powerful stories that shift hearts and minds.

Why is this role important for IDEO’s work?

IDEO is a deeply human-centered creative consultancy. We seek inspiration from the people who are the intended users of the products, services, and experiences that we design. We strive to create emotional connections to people -- and we get our most compelling designs from this empathic connection. Design research is at the heart of IDEO’s work. We uncover insights by spending time with people, conducting thoughtful qualitative and quantitative research, and creating deep empathy within our design teams and with our clients. A Quantitative Design Researcher makes the biggest impact by analyzing large quantitative datasets (both existing and new) to generate insights for design.

Relevant experience:

  • 3+ years (for junior role) or 7+ years (for senior role) of professional experience in applied research outside of academic training. This might include design research, market research, applied sciences, economics or finance, management consulting or business, or other professional experience using applied quantitative research methods.
  • Expert fluency in one or more of these statistical software packages: SPSS, SAS, Stata, R, or Python.
  • Familiarity with a wide variety of qualitative research methods, such as: conducting one-on-one interviews and ethnographic-style fieldwork, moderating group conversations, running live prototyping sessions, conducting co-design workshops,, and engaging users remotely.
  • Familiarity with a wide variety of quantitative research methods, such as: measurement or metric design, advanced statistical analysis (clustering, regression, conjoint), quantitative or mixed methods survey design and analysis, web analytics and analysis, usability testing, quantitative evaluation or testing of early designs and prototypes, semantic and/or network analysis, or other data science approaches.
  • Impactful and passionate communication skills, particularly when it comes to presenting the results of quantitative research to people without deep quantitative experience.
  • Experience applying research insights to creative design solutions.
  • Worked in highly collaborative design teams, or other multidisciplinary teams, including teammates without quantitative research backgrounds.
  • (For senior role) Designed and executed multiple studies integrating quantitative and qualitative research across industries, such as health, mobility, technology, retail, entertainment, or others.

Nice to have:

  • Advanced degree in social sciences, economics, marketing, applied mathematics, statistics, or informatics.
  • Behavior change or behavioral economics expertise.
  • Visual communication skills, such as photography, graphic design, illustration, or other fine arts.
  • Experience working in international and multicultural settings.
  • Fluency in other languages such as Spanish, Korean, Chinese, Japanese, and German.
  • (For senior role) experience working in consultancies or other professional services organizations, particularly supporting clients from large or Fortune 500 companies.
  • (For senior role) experience working with tech startups, particularly during the creative phase of startup launch.
  • (For senior role) deep content expertise in health, mobility, product, entrepreneurship, marketing/branding or other areas.

Some previous projects to check out:

A New Way to Vote for the People of Los Angeles

Beyond Cars: Designing Smarter Mobility

Transforming the Way You Learn about Your DNA with a Genomics Startup

Application requirements and instructions:

If you identify with our values, are excited about great design, and would like to contribute to our studio, we would love to see your resume, cover letter, and portfolio. Your portfolio should include 2-3 examples of projects you’ve worked on in a research capacity. We recommend choosing projects that illustrate your quantitative research skills in a variety of scenarios. We know that you are a researcher, and perhaps not a graphic artist, but use this portfolio as a way to showcase your communication skills, both visual and written. In your description of 2-3 example projects, focus on:

  • The challenge you were trying to solve
  • The industry you were working in
  • Your specific role on the project
  • The research approach and both qualitative and quantitative methods you used
  • Some of your key learnings, or insights
  • The impact of your research findings on design or business strategies.

We know that many of you are coming from fields outside of design. We think of design very broadly! So, include examples of products, services, programs, businesses or organizations, or experiences to which your research has contributed.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.