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Jobs

Experience Specialist

In a nutshell:

IDEO Munich is looking for an enthusiastic, motivated and thoughtful Experience Specialist to join our Munich team.

You will work as part of the Experience Team in delivering an outstanding level of support to the studio, which in turn will drive our fast paced, but extremely positive culture. As a cornerstone of the studio you will be a go-to for all the requests from our broader team, as well as a welcoming IDEO ambassador to clients and employees alike. Working most closely with our Experience Team you will grow to share responsibility for leading our client and employee experience in IDEO Munich.

Why is this role important to IDEO's work?

An Experience Specialist at IDEO makes the biggest impact by being extremely organised, flexible and service driven. Imagine yourself as a concierge to our studio.

Experience Specialists are fundamental to our business, because they help our teams be their best selves - whether that’s through choosing appropriate food and drinks for events, workshops, the setup of the project spaces that cater to that team, or thinking over and above on the visiting arrangements of our clients.  We count on our experience specialists to help design teams stay on top of things, show up confident, be ready to take on any conversation, and take part in maintaining client relationships.

Once here you will:

Front of House

  • Covering all aspects of reception; screening phone calls and enquiries, taking daily post and arranging couriers, greeting all visitors.
  • Setting up meeting rooms for various meetings and visitors (drinks, snacks etc.)

Studio

  • You will have responsibility for the upkeep of the front / client facing areas of the studio.
  • This includes checking meeting rooms daily, reporting any IT problems to our IT Admin, checking stationary supplies, as well as making sure rooms and the kitchen area are in tip top condition.

Employee Experience

  • When new employees start you will coordinate with your Talent Director and Experience Lead to make sure they have a great welcome - their desk is setup,  on-boarding items and starter packs are arranged.
  • You will arrange the weekly shop for the studio, including food and drinks for day-to-day snacks, as well as internal meetings. Weekly events that you will lead the experience on including our Monday Lunch Meeting and Wednesday Inspiration Lunch. Working with the Experience Lead on organising studio events and workshops. Other events that you can also help with include our weekly Happy Hour and leaving drinks, celebrations - basically all kinds of fun stuff that makes our culture unique.

Support of Director Team

  • See the big picture of our organisation while working out the significant details of calendaring, client interactions and internal communication. Your time management and coordination skills will leverage our team to help them do the best work possible. Willingness to “jump in” on things around the office is key because every day is different.

Projects and inspiration

  • We will encourage you to think about personal projects that you might like to run in the studio elevating our team’s experience at work. This could focus on anything and everything – previously we have looked at championing studio health, relaxation, design inspiration, food and drinks, guest speakers…. it’s a broad brief but we hope you will bring your passions and interests into the studio to be a contributor to our culture.

What does IDEO offer you?

Ask anyone in IDEO Munich why they like working here, and they will say it’s our people and the diversity of projects. It’s a place where you can solve complex challenges for our clients or the organisation, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism.

We certainly work hard, but we also intentionally focus on our culture to design events where we pause, create, and connect.

We encourage our community to bring their whole selves to work and respect the need for work-life balance. IDEO provides you support and development throughout your time here, while allowing for autonomy in the design process and in your career.

IDEO has had a studio in Munich for almost 20 years. Over that time, we have grown in the scale of our influence and impact. Although we still work across every industry, and sector, our consistent purpose to deliver positive impact through design, has meant that we have enabled companies all over the world to be creatively competitive.  

Must have experience and mindsets:

  • Experience of Front of House/ Concierge and hospitality experience work desired, but we will consider other relevant experience.
  • Professional demeanor
  • Ability to multi-task and keep track of multiple projects, clients, etc.
  • Good communicator -- able to be proactive and ask a lot of questions, while holding your own
  • Works well with ambiguity and is able to make decisions even without all the information
  • Thinks strategically and is able to prioritise -- a good problem solver
  • Flexible and able to handle unforeseen events/requests with ease and cheerfulness

Question for you:

You are asked to set up a lunch for a 10 person client for tomorrow in Munich - what would you do?

(we would like you to think about client experience, excellence, organisation skills, budgets, thoughtfulness)

Please answer in no more than 300 words plus images.

Application requirements and instructions:

Please apply with a CV, cover letter and response to your answer no later than Friday 7th June, 11pm CEST 2019.

Equal Opportunity Employer

IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.

Apply now
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