The IDEO Products Team is a start-up within IDEO dedicated to designing, building, and launching digital products for teams and organizations. Our products help unlock and cultivate creativity and innovation in the workplace. The impact of our products results in organizations with a more engaged workforce, a purpose led strategy, and a more customer-centric lens on all business activities.
We are in search of a Client Success Manager / Client Account Manager to join our team. This person is passionate about working with and helping clients succeed. The right candidate will have the ability to communicate effectively to a wide spectrum of audience types, is able to effortlessly build relationships and will be able to speak passionately about IDEO and our products.
As a critical member of the IDEO Products team, the Account Manager is charged with owning the client journey starting with the product on-boarding experience up to the client renewal moment. This is a highly consultative role and therefore requires a service mentality. Your day to day is centered on helping new and existing clients derive the most value from our products, while fostering opportunities for account strengthening and growth along the way.
Initiatives tied to this role will have a wide-ranging span and, as a result, will require this leader to lean on a combination of strategic and operational skills. In addition, given there are multiple products within this role’s purview, the ability to multitask, prioritize and follow-through will be paramount.
You’re a self-directed, flexible team player who embodies great interpersonal skills, learns quickly, and relishes the opportunity to help grow an early-stage business within a larger organization.
Your background offers at least 5 years of experience in areas such as account management, customer success and/or project management. You have some digital product experience and you’ve spent time in a client-facing role. You are comfortable onboarding new users onto a digital platform and owning a customer activation funnel. Client happiness and retention is a core motivator for you.
You have an innate product curiosity and a desire to always keep our client needs at the heart of what we do. You’re accustomed to a fast pace team dynamic with sharp ability to prioritize and follow-through. You bring positivity and excitement to making an impact and producing high quality work.
IDEO is a place unlike any other. It’s a place where you can solve diverse, complex challenges for our clients or the organization, alongside thoughtful, intelligent individuals who lead with curiosity, empathy, and optimism. Sure we work hard, but we also intentionally craft moments that allow our community to pause, create, and connect. We encourage our community to bring their whole selves to work, respect the need for work-life balance, and allow for autonomy in the design process and your career.
Please apply with a resume and cover letter. Yes, we read every single cover letter!
IDEO is an equal opportunity employer; applicants are considered for all roles without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.