Public Sector


Innovation in the public sector often requires breaking away from historical thinking. Through our passion, clarity, and a reliable methodology, IDEO helps clients tackle some of the most inspirational — and challenging — issues that government leaders face. We’re committed to enabling meaningful participation among government employees and citizens that leads to large-scale, positive change.

At IDEO, we bring our private sector knowledge, connections, and experience to government and nonprofit projects to augment what clients already do well. We leverage an organization’s traditional strengths — such as hiring talented individuals, gathering evidence, and being compliant — to help build a culture of innovation, to modernize and humanize systems, craft forward-looking strategies, and to tap into new and existing networks.

IDEO’s approach gives our clients the comfort and confidence to move beyond compliance and really innovate. All of our solution sets are grounded in citizen/employee needs and aspirations, and informed by what’s leading edge not just within government, but more importantly, beyond it.

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The Business Registration and Licensing division within Dubai’s Department of Economic Development (DED) tapped IDEO for assistance to overhaul its customer service.


IDEO’s 7 Keys to Design & Innovation for Government from “IDEO Takes on the Government” in Metropolis magazine. Download the PDF here.

Additional Links


  • Fred Dust

    Fred Dust

    As a Partner at IDEO, Fred works with leaders and change agents to unlock the potential of innovation networks in business, government, and society.

  • Hailey Brewer

    Hailey Brewer

    Hailey is a core member of IDEO’s public sector team. She helps IDEO teams empathize with their public sector clients and design for the incredible…

  • Kate Lydon

    Kate Lydon

    As Public Sector Portfolio Director at IDEO, Kate Lydon focuses on client relationships and content excellence across a portfolio focused on citizen impact and government…

  • Sarah Rienhoff

    Sarah Rienhoff

    Sarah Rienhoff is a Public Sector Lead at IDEO in New York. In this capacity, she helps clients, a range of federal and regional government…

  • Heather Boesch

    Heather Boesch

    Heather is a member of IDEO’s Cambridge studio, where she serves as the Director of Operations and a key member of IDEO’s public sector practice. …

  • Peter Jackson

    Peter Jackson

    Peter Jackson co-leads the Public Sector Portfolio from IDEO’s San Francisco office where he helps governments, non-profits, and enterprises with a public impact mission bring…