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Message Patient-Provider Service for Mayo Clinic Mayo Clinic approached IDEO to enhance its service provisions and turn an internal medicine wing into a laboratory for improved patient-provider experiences. Following observations of how patients interacted in waiting areas and exam rooms, IDEO worked with doctors and hospital staff to provide Mayo with a systemic process for brainstorming new ideas, turning feedback into actionable items, and rapidly prototyping service delivery solutions. The strategy was implemented within a flexible internal medicine corridor design that fostered more informative and comfortable interactions for staff and patients. http://www.ideo.com/work/featured/mayo/