An expat living in Singapore writes about his experience at the Ministry of Manpower’s Employment Pass Services Center, which IDEO helped redesign.

By Heather Emerson and Ashlea Powell

In a 5-page feature, IDEO designers Heather Emerson and Ashlea Powell show why service providers who recognize our growing desire to navigate our own experiences are on their way to greater customer satisfaction.

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United States Secretary of State Hillary Clinton announces that the U.S. State Department will be working with the American Refugee Committee (ARC) and IDEO on the “Neighbors” campaign to raise awareness and funds for the relief effort in Somalia. A video and transcript of the speech are available here.

To read more about IDEO’s prior work with the American Refugee Committee read here.

Pascal Soboll talks about how banks can differentiate themselves through innovation. In German language in Geldinstitute in June 2011.

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U.S. news show First Business News covers the IDEO Chicago office’s LEED updates. Watch the segment here.